Bushbury Cladding Reviews 53

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

SIMPLY AVOID! These Fraudsters! If Bushbury Cladding is a legitimate 'family run' business then they really need to learn the basics of customer service. I ordered £1300 worth of cladding fr... See more

Rated 5 out of 5 stars

Top quality value for money product, delivered exactly as stated. Very friendly staff. Had to contact Bushbury to request additional screws and caps , these were sent without any extra cost and arr... See more

Rated 1 out of 5 stars

Shockingly poor service from start to eventually the finish.I placed an order with the understanding the delivery would be made in 10-15 days and paid £75. Not only was the items late but when I calle... See more

Rated 5 out of 5 stars

Reading all these negative reviews I thought I’d leave a positive note. While we are coming out of COVID restrictions and a world shortage of raw materials and also delivery drivers I found Bushbury t... See more

Company replied

Company details

  1. Manufacturer
  2. Roofing Supply Store
  3. Steel Construction Company

Information provided by various external sources

Bushbury Cladding Ltd are specialist manufacturers of metal roofing sheets and steel roofing sheets. Please visit our main website for more details.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

53 reviews

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Rated 4 out of 5 stars

Order SQ3384

Having now had dialogue with Steve at Bushbury, the good news is that the sheets are manufactured but there had been some confusion by both parties over delivery. I am now waiting on a delivery date which will make me a third time happy customer. Look forward to hearing from Steve.

May 18, 2021
Unprompted review
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Reply from Bushbury Cladding

The reason we have 'failed' to deliver is due to the fact you selected COLLECTION at check-out. DO NOT blame us for your error! Your order has been ready and waiting for you to collect for several weeks. Who wants or needs customers like you, when we are a hard working family business and people like you blame us for their own order errors!

Rated 1 out of 5 stars

Bad experience

Its got to the point I need to report the transaction as fraud to my bank. No contact since placing my order. They ignore emails, and their phone lines remain unanswered. I have spent alot of money with this company.

April 23, 2021
Unprompted review
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Reply from Bushbury Cladding

JOE BLOGGS lol! There are no orders in your name, and no emails in your name, and no payments in your name! #joebloggs #clown #joker #fakereviewer

Rated 5 out of 5 stars

Genuine honest company .Excellent…

Genuine honest company .Excellent service and customer service. Cannot fault them in any way .very very pleased with quality of goods and comminication

March 10, 2021
Unprompted review
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Reply from Bushbury Cladding

Thank you for the review Mrs Pearson, it is very much appreciated.

Rated 1 out of 5 stars

The customer service is non existent…

The customer service is non existent they don't check or respond to they're emails.

I called them to add an order to another order and was told to place the order as a collection and then send an email confirming this.

The previous order then arrived on its own and there is no response to my emails.

UPDATE: I've been in contact with Stephen horin and i offered to resolve the matter by placing another order for him to add it to and he's told me that he doesn't want my custom, they're also saying that I never emailed them about a second order which isn't true, if it was they would get this review verified.

August 13, 2020
Unprompted review
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Reply from Bushbury Cladding

Jumping on trust pilot to slate us instead of ringing us to discuss, why would we want your custom?? In the difficult times many businesses have had to deal in the last few months customers who just jump on review pages I have no time for. As a business owner yourself I am surprised. We are sorry your extra order was missed off but it was a genuine mistake and your order has been here for a while on our collections board. If you had ordered correctly in the first place it would have all been delivered to you. We have had no emails from you regarding the second order being an add on, if we had it would have been delivered altogether.
UPDATE: ORDER CORRECTLY IN THE FIRST PLACE INSTEAD OF TRYING TO PUT THE BLAME ON US!

Rated 5 out of 5 stars

Fantastic!

Just the job ! Cheapest quote and best sheets we have used on our kennels. Will use Bushbury again for our next project.

August 2, 2020
Unprompted review
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Reply from Bushbury Cladding

Thank you Peter.

Rated 5 out of 5 stars

Very easy to order on website

Very easy to order on website. Kate helped me out with questions I had as I hadnt used this type of product before. Driver was very helpful on the day of delivery.

July 31, 2020
Unprompted review
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Reply from Bushbury Cladding

Thank you Helen.

Rated 2 out of 5 stars

Check your delivery carefully!

Really sorry to write a rather negative review - I always try to avoid that if possible. And I think some of the reviews here *may* have been unfair.. I was certainly very clear that delivery timescales would be long in the present circumstances - I just planned ahead! My box of fixings was incomplete - OK, I should have checked through it, but the delivery arrived very early on the morning of a special family celebration and the driver, though recently injured, was really pleasant and helpful - I thought I could trust these guys. Sadly, despite several emails and calls which have gone unanswered, an easy thing to put right by post has not been resolved. So - I can't recommend, and won't be using again.

July 31, 2020
Unprompted review
Bushbury Cladding logo

Reply from Bushbury Cladding

We are a trustworthy company, the items that you ordered and paid for were ALL on the delivery, you were present to receive delivery.
The driver asked you to check all items before signing the delivery note.

Rated 5 out of 5 stars

First class service and quality

Posted on behalf of my Dad:
My order from bushbury cladding was of very good quality, excellent service, value and a very good and helpful delivery . A Very satisfied customer. T Fisher

July 18, 2020
Unprompted review
Rated 1 out of 5 stars

Good Products - Very Poor Customer Service

Firstly for the record the products that are supplied are of good quality but it is the time that it takes to deliver and the none existant customer service that is an issue. I used this company for the first time this year and was waiting for delivery for nearly 3 weeks. Numerous calls and messages for confirmation dates were not always answered and when they were, they would say that i would recieve the order the day after and it never arrived. When it did finally arrive it was missing items off the order. Having paid a £30 delivery charge I would have expected a prompt delivery but what I suspect is happening is that they are waiting to deliver multiple deliveries in a specific area. Fortunately this was for a job for myself and not a customer, which meant only great inconvenience for me...... If it was for a paying customer it would be a different story altogether. It is a shame but I will not be using or recommending them again. If you have no problem either waiting a ridiculous amount of time for your order or are able to pick them up yourself and check the items are all there you will be ok, as I said, the products are of good quality. Finally.... I think that if you are going to advertise a service then you should be able to deliver it, in all senses of the word!
UPDATE.. because i have left a truthful review i have suffered name calling and abuse via their own facebook messaging service.
UPDATE. REPORTED FOR YOUR ABUSE AND FOR USING PERSONAL FRIENDS TO WRITE MISLEADING, FALSE 5 STAR REVIEWS. YOU WAS WARNED.

July 7, 2020
Unprompted review
Rated 5 out of 5 stars

second time using this company great…

second time using this company great service again, would definitely recommend.
staff are helpful with advice, and website is simple to use.
the product looks fantastic on my garage/extension.
delivered within 10 days as stated.

April 18, 2020
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service. We have used lots of cladding over the years but Bushbury are now our preferred suppliers.

February 6, 2020
Unprompted review

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