Bushbury Cladding Reviews 

53
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

SIMPLY AVOID! These Fraudsters! If Bushbury Cladding is a legitimate 'family run' business then they really need to learn the basics of customer service. I ordered £1300 worth of cladding fr... See more

Rated 5 out of 5 stars

Top quality value for money product, delivered exactly as stated. Very friendly staff. Had to contact Bushbury to request additional screws and caps , these were sent without any extra cost and arr... See more

Rated 1 out of 5 stars

Shockingly poor service from start to eventually the finish.I placed an order with the understanding the delivery would be made in 10-15 days and paid £75. Not only was the items late but when I calle... See more

Rated 5 out of 5 stars

Reading all these negative reviews I thought I’d leave a positive note. While we are coming out of COVID restrictions and a world shortage of raw materials and also delivery drivers I found Bushbury t... See more

Company replied

Company details

  1. Manufacturer
  2. Roofing Supply Store
  3. Steel Construction Company

Information provided by various external sources

Bushbury Cladding Ltd are specialist manufacturers of metal roofing sheets and steel roofing sheets. Please visit our main website for more details.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

53 reviews

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2.6

All reviews

(53)

0 reviews in the last 12 months

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Rated 2 out of 5 stars

Good Products - Poor Service

Firstly for the record the products that are supplied are of good quality but it is the time that it takes to deliver that is an issue. I used this company last year and was waiting for delivery for at least 4 (poss.6) weeks. Numerous calls and emails for confirmation dates were not always answered. I used them again this year because I needed to extend the work that i did last year and wanted the products to match, otherwise I would have used someone else. Again after numerous calls and promises to call back with a date which was never confirmed until the day before delivery the materials eventually arrived after nearly 4 weeks. Having paid an £80 delivery charge I would have expected a prompt delivery but what I suspect is happening is that they are waiting to deliver multiple deliveries in a specific area. Fortunately this was for a job for myself and not a customer, which meant only great inconvenience for me...... If it was for a paying customer it would be a different story altogether. I would imagine that any of the good reviews are from customers with large orders or that are delivered close to the Bushbury base. It is a shame but I will not be using or recommending them again. If you have no problem either waiting a ridiculous amount of time for your order or are able to pick them up yourself, as I said, the products are of good quality.Finally.... I think that if you are going to advertise a service then you should be able to deliver it, in all senses of the word!

July 13, 2019
Unprompted review
Bushbury Cladding logo

Reply from Bushbury Cladding

Delivery times are an approximation, during busy periods delivery lead time will take longer. Apologies if we were a couple of days over the estimation.
Delivery charge is based on your delivery location.
Glad you like the product.

Rated 5 out of 5 stars

Just The Job

Just The Job !
Thank you for delivering my tile affect sheets on the delivery date arranged, even though i had messed up on the measurements.
A quick call to the office and the lovely lady talked me through where i had gone wrong and put me right. The tile effect sheets over my hot-tub are a great feature now in my garden. I've recommended you to my friends and i'm sure they will be in touch.
P.S Can you please say a big thank you to the lady who helped me on the phone. "Sorry i did not take her name".
Cheers, roll on the summer ...

January 17, 2019
Unprompted review
Rated 1 out of 5 stars

Shocking

Told over and over that it would be delivered, 3 weeks after being told it would arrive within 7 days. Very poor customer service and not apologetic and informative at all.

August 30, 2018
Unprompted review
Rated 2 out of 5 stars

Poor customer attitude

Poor customer attitude, great difficulty in getting product changed once delivered.
Wish I had taken business elsewhere. Will not use again.

November 2, 2017
Unprompted review
Rated 1 out of 5 stars

Bushburry cladding have owed me a …

Bushburry cladding have owed me a refund of £322 since May. They will sometimes answer the phone or emails when they say that they will refund the money but then nothing happens, but mostly answer phone messages are ignored, emails are ignored.

September 14, 2017
Unprompted review

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