I received today what I can only describe as exceptional customer service from Kevin. He very quickly took my contact number due to a poor signal my end to ensure continuity of service with my query... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found Natasha extremely helpful in deal with my query. She was able to assist and confirm the account status after receiving a debt letter we received in error. Natasha also checked the accounts an... See more
Company replied
Saverio was very helpful and explained that a recent systems change had meant a slight delay to them getting back ot me originally. Since we connected he's been super helpful and proactive in get... See more
Company replied
You people answering the phone are excellent, epecially Dorcy, lovely young man, extremely helpful. BUT when they pass on your concerns it gets lost. I then find myself repeating myself and resending... See more
Company replied
Company details
Written by the company
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Written by the company
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Contact info
1-3 Lochside Crescent, EH12 9SE, Edinburgh, United Kingdom
- 0330 123 2000
- www.business-stream.co.uk
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Saverio the sales executive who replied…
Saverio the sales executive who replied to my initial email was very helpful, he explained prices and details clearly. He also was prompt in retuning phone calls when requested.His manner was always very polite.
July 7, 2026
Reply from Business Stream
Thank you so much for your kind words Sylvia. Sav will be absolutely delighted to hear that you had such a positive experience with our sales team. We truly appreciate you taking the time to share your feedback, and we'll be sure to pass your comments on to Sav.
The person I spoke to was polite &…
The person I spoke to was polite & answered all my questions clearly as to why my quarterly water usage bill was so high.
July 7, 2026
Reply from Business Stream
Thank you so much for your kind words Eric, Martine will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you for sharing your feedback Stephen. I'm truly sorry that the service you received did not meet the standards we strive to provide. We take your concerns seriously and appreciate you bringing this matter to our attention, as it gives us the opportunity to learn from your experience and make improvements.
One of our Complaints Handlers will contact you this afternoon to discuss what happened in more detail, gain a better understanding of the issues you've raised, and work with you towards a resolution.
Excellent customer service
Excellent customer service (although the wait was very long, it was worth it).
July 6, 2026
Reply from Business Stream
Thank you so much for your kind words, Callum. Martin will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re currently experiencing higher call volumes than usual, and we apologise for the wait you encountered. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Excellent customer service
Excellent customer service. The advisor was extremely helpful, understood my situation perfectly, and resolved my query professionally and efficiently. I was very impressed with the level of service provided.
July 6, 2026
Reply from Business Stream
Thank you so much for your kind words Raj, Martin will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
I tried various ways to enter my meter…
I tried various ways to enter my meter readings. It was the same the last time you requested a read. Your IT / phone system needs looked at. God knows how long i wasted trying to send my reading.
July 2, 2026
Reply from Business Stream
Hi David thank you for sharing your feedback — I’m truly sorry that the service you received didn’t meet the standards we aim for. We take this seriously and appreciate the opportunity to learn from your experience. One of our experts, Natasha, will be giving you a call this afternoon to better understand what went wrong and how we can improve moving forward. Thanks again for bringing this to our attention.
I have been charged by your company
I have been charged by your company . I have nothing to do with you guys , I don’t own any business . Can you please get in touch and explain why I have been scammed.
July 1, 2026
Unprompted review
Reply from Business Stream
Dear Mariyam, please could you provide the customer account details associated with your query. We are unable to trace the account by name alone. We will only have billed in connection with a business account, but sometimes the market data we rely on can be out of date or incorrect. We are sorry if this is the case and we will be able to correct this if you contact us through Customer.Relations@business-stream.co.uk Thank you.
Great customer servicev
Very helpful ,great customer service and dealt my enquiry in a professional manner
June 30, 2026
Reply from Business Stream
Thank you so much for your kind words Carol, Emily will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words Margaret, Emily & Danica will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words Martin, Iris will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with
What a great bloke
What a great bloke, Jo Mayes was. Tried to sort the same issue out 2 weeks ago, bit didn't get anywhere. Today, i did, with Jo. This chap had got common sense written all over his forehead. Thanks Jo.
Kind Regards
Robert Lindley
July 1, 2026
Reply from Business Stream
Thank you so much for your kind words Robert, Jo will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with
The lady I spoke to was helpful
The lady I spoke to was helpful, friendly and efficient what more could anybody ask for.
July 1, 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Sangeetha who I am sure will be delighted to hear of the service she provided.
Kindest Regards
Business Stream
The lady I spoke to today was excellent…
The lady I spoke to today was excellent couldn’t have don anymore I wish other companies would do the same
July 1, 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Sangeetha who i am sure will be delighted to hear of the service she provided.
Kindest Regards
Business Stream
The person I spoke was polite
The person I spoke was polite, patient and helpful. I mentioned I was elderly and he understood the situation. Thank you Martin.
July 1, 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Martin who I am sure will be delighted to hear of the service he provided.
Kindest Regards
Business Stream
Great help
My call was answered quickly and all the issued were sorted out during the call.
July 1, 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Riya who i am sure will be delighted to hear of the service she provided.
Kindest Regards
Business Stream
Resolved an issue with online portal…
Resolved an issue with online portal quickly, customer services were easy to speak to.
July 1, 2026
Reply from Business Stream
Thank you for taking the time to leave your review. This has been passed onto Kaja and she will be delighted with your comments. If we can assist further in the future, please do not hesitate to contact us on 0330 123 2000
Your consultant was able to sort my…
Your consultant was able to sort my queries and was polite and helpful. It needed to be talked through on the phone as no amount of emails had managed to even elicit a response as the customer nos I was given were wrong and we were not informed of the new ones. I hope this problem is now solved. Thank you. I hope also that your phone lines are now back in service so that problems of access to the business can be solved swiftly and easily and that communications between customer and the company work both ways
June 30, 2026
Reply from Business Stream
Thank you so much for your kind words, we’re absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
I have paid my bill but you still keep…
I have paid my bill but you still keep sending texts and Emails saying i have an overdue account I have checked with my bank and they have confirmed you have received payment I got a call from one of your staff this morning demanding payment OR ELSE get your act together or i will be looking for another supplier
June 29, 2026
Reply from Business Stream
Dear Sir, I understand that you have already been in contact with one of our dedicated complaint handlers, Graeme. There was a cross over in payment being taken and being posted to the account. Additionally colleague error not checking a timeline and notes in systems before making a follow up contact. Again, we would like to take the opportunity to apologise for any inconvenience caused and hope that discussions with our handler have resulted in a satisfactory resolution. Thank you.
Sangeetha was very helpful and…
Sangeetha was very helpful and immediately resolved my problem.
June 30, 2026
Reply from Business Stream
Thank you for taking the time to leave your review. This has been passed onto Sangeetha and she will be delighted with your comments. If we can assist further in the future, please do not hesitate to contact us on 0330 123 2000
Customer Service were very helpful
Customer Service were very helpful and dealt with query efficiently.
June 30, 2026
Reply from Business Stream
Thank you so much for your kind words Ruth, Bimo will be absolutely delighted to hear your feedback. We’re sorry for the delay you encountered, and we’re always working to improve. If you need anything else, our team is here for you on 0330 123 2000.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.