I received today what I can only describe as exceptional customer service from Kevin. He very quickly took my contact number due to a poor signal my end to ensure continuity of service with my query... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I found Natasha extremely helpful in deal with my query. She was able to assist and confirm the account status after receiving a debt letter we received in error. Natasha also checked the accounts an... See more
Company replied
Saverio was very helpful and explained that a recent systems change had meant a slight delay to them getting back ot me originally. Since we connected he's been super helpful and proactive in get... See more
Company replied
You people answering the phone are excellent, epecially Dorcy, lovely young man, extremely helpful. BUT when they pass on your concerns it gets lost. I then find myself repeating myself and resending... See more
Company replied
Company details
Written by the company
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Written by the company
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Contact info
1-3 Lochside Crescent, EH12 9SE, Edinburgh, United Kingdom
- 0330 123 2000
- www.business-stream.co.uk
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New Contract
Requested quote for new contract. Quote came back very quickly with favourable terms.
July 13, 2026
Reply from Business Stream
Thank you so much for your kind words Geoff, Sav will be absolutely delighted to hear that you had such a positive experience. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Hi Geeta, thank you for sharing your feedback — I’m truly sorry that the service you received didn’t meet the standards we aim for. We take this seriously and appreciate the opportunity to learn from your experience. One of our Complaints handlers will be giving you a call this afternoon to better understand what went wrong and how we can resolve the matter. Thanks again for bringing this to our attention.
Very helpful
July 2, 2026
Reply from Business Stream
Thank you so much for your kind words Tanya, Ruth will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Emily was amazing
Emily was amazing. Personable helpful and more than happy to find a solution. An asset to the team at Business Stream.
July 10, 2026
Reply from Business Stream
Thank you so much for your kind words Andre, Emily will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Absolutely shocking trying to get through
Absolutely shocking trying to get through to this company!
2nd time I've tried calling today.
1st time disconnected after 1hr 3 minutes after operator said 3 minutes wait time.
I'm now on my 2nd time of calling , approximate wait time 6 minutes and currently 17 minutes on the call.
July 10, 2026
Unprompted review
Reply from Business Stream
Hi Clare, thank you for sharing your feedback — I’m truly sorry that the service you received didn’t meet the standards we aim for. We take this seriously and appreciate the opportunity to learn from your experience. One of our Complaints handlers will be giving you a call this afternoon to better understand what went wrong and how we can resolve the matter. Thanks again for bringing this to our attention.
Call answered quickly (rare these days)…
Call answered quickly (rare these days) and helpful Customer Services person answered my questions and explained everything fully.
July 10, 2026
Reply from Business Stream
Thank you so much for your kind words Mr Borland, Amanda will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Excellent advisor
My advisor today (Simon) was very pleasant. Spoke to me clearly & precise.
My enquiry was dealt with no problem.
Explained everything we had covered & asked if that was everything I needed today. Excellent service.
July 10, 2026
Reply from Business Stream
Thank you so much for your kind words Lorraine, Simon will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words, Kevin will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Help is at hand.. Just ask.....
Best customer service..... Most polite and helpful customer service....... No matter what the query staff have a calm and solving manner when dealing and answering customer questions.........
July 9, 2026
Reply from Business Stream
Thank you so much for your kind words Mary, Martin will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Simon was really helpful and solved my…
Simon was really helpful and solved my problem quickly
July 9, 2026
Reply from Business Stream
Thank you so much for your kind words Callum, Simon will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words Laura, Simon will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with
Above and beyond
Friendly, knowledgeable, patient and personable, thanks for what you do Narjis
July 7, 2026
Unprompted review
Reply from Business Stream
Thank you so much for your kind words Dan, Narjis will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Great service
I wanted to add two meters to my online account and Ruth was very helpful in setting that up for me.
July 8, 2026
Reply from Business Stream
Thank you so much for your kind words Steff, Ruth will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
The customer service rep, Dani, was BRILLIANT!
I had a terrific experience with Dani. I called to ask if a phone number could be added to my bill from now on along with the business name and address. I was overjoyed when she looked into it quickly and said yes. She also sent me a link to access business stream portal online and then gave me the meter details which I needed to give meter readings. Very attentive and efficient. I hope the next time I phone them, I can get her on the line again to sort my query. Would recommend her and the company. The whole thing was resolved so quickly. No AI to deal with.
July 8, 2026
Reply from Business Stream
Thank you so much for your kind words Anvith, Dani will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
They were very helpful
They were very helpful, answered all my questions and dealt with everything there and then. The only down side I had to wait a while to speak to someone one.
July 8, 2026
Reply from Business Stream
Thank you Tracey for taking the time to leave such a positive review. We're sorry you experienced a longer wait than expected, but we're delighted to hear that Anton was able to assist you once you got through. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Helpful customer advisor
After quite a long wait to get through, customer advisor, Emily, couldnt have been more helpful. Very clear and sorted everything out
July 8, 2026
Reply from Business Stream
Thank you Andrew for taking the time to leave such a positive review. We're sorry you experienced a longer wait than expected, but we're delighted to hear that Emily was able to assist you once you got through. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with
Bimosana was really helpful and solved…
Bimosana was really helpful and solved my query within minutes. Couldn't be more happy.
July 8, 2026
Reply from Business Stream
Thank you so much for your kind words, Bimo will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
An asset to Business Stream!
Sangeetha was attentive to my raised matter which was promptly dealt with by the following day.
Sangeetha is an asset to Business Stream!
Well done!
July 8, 2026
Reply from Business Stream
Thank you so much for your kind words, Sangeetha will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Excellent customer service and advice…
Excellent customer service and advice from Simon. Proactively advised on ways for my organisation to save money on water bills. Also sorted my billing issue on the call and confirmed outcome before finishing the call.
July 8, 2026
Reply from Business Stream
Thank you so much for your kind words Martin, Simon will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Anton was the 3rd person i had spoken…
Anton was the 3rd person i had spoken to regarding my issue and he was able to clarify the problem and correct it and new bill was issued when he said it would be
July 6, 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Anton who im sure will be delighted to hear of the service she provided. If you need ay further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Kindest Regards
Business Stream
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