I received today what I can only describe as exceptional customer service from Kevin. He very quickly took my contact number due to a poor signal my end to ensure continuity of service with my query... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found Natasha extremely helpful in deal with my query. She was able to assist and confirm the account status after receiving a debt letter we received in error. Natasha also checked the accounts an... See more
Company replied
Saverio was very helpful and explained that a recent systems change had meant a slight delay to them getting back ot me originally. Since we connected he's been super helpful and proactive in get... See more
Company replied
You people answering the phone are excellent, epecially Dorcy, lovely young man, extremely helpful. BUT when they pass on your concerns it gets lost. I then find myself repeating myself and resending... See more
Company replied
Company details
Written by the company
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Written by the company
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Contact info
1-3 Lochside Crescent, EH12 9SE, Edinburgh, United Kingdom
- 0330 123 2000
- www.business-stream.co.uk
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Very helpful call handler who hopefully…
Very helpful call handler who hopefully has resolved my issue re direct debits being set up and immediately cancelled!
July 17, 2026
Reply from Business Stream
Thank you so much for your kind words Gill, Danica will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
nice ppl on the phone however long…
nice ppl on the phone however long waiting time for emails and had to wait on phone
July 14, 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback and will take this onboard to ensure we are providing the best service possible to our customers. I will pass your comments onto Sangeetha who will be please she was able to offer you such a great service.
Kindest Regards
Business Stream
Great customer service
I spoke with Michelle at Business Stream who was excellent in all aspects of assisting me in setting up and navigating a new account. Thank you
July 15, 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Michelle who im sure will be happy to hear of the service she provided.
Kindest Regards
Business Stream
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Bimo who im sure will be happy to hear of the service she provided.
Kindest Regards
Business Stream
Martine was very helpful and dealt with…
Martine was very helpful and dealt with my enquiry quickly and efficiently.
July 16, 2026
Reply from Business Stream
Thank you so much for your kind words Helen, Martine will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Thank you so much for your kind words Timothy, Simon will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Helpful customer service
I wasn't pleased about chase fees and the chap I spoke with was really helpful, explained why and how he can change this for me and was very supportive throughout
July 15, 2026
Reply from Business Stream
Thank you so much for your kind words Allan, Kevin will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
The customer service was excellent
The customer service was excellent. Very knowledgeable and set up my account promptly and fully explained everything.
July 13, 2026
Reply from Business Stream
Thank you so much for your kind words Charlotte, Simon will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Simon who im sure will be delighted to hear of the service he provided.
Kindest Regards
Business Stream
I did have to wait a fair while on hold…
I did have to wait a fair while on hold before connecting to customer services, however after speaking to Bimo my query was dealt with in no time at all, she was very helpful and polite, made it all so easy.
July 14, 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Bimo who im sure will be delighted to hear of the service she provided.
Kindest Regards
Business Stream
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Michelle who im sure will be delighted to hear of the service she provided.
Kindest Regards
Business Stream
simple and easy to deal with
July 14, 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Simon who im sure will be delighted to hear of the service he provided.
Kindest Regards
Business Stream
Polite on the ball and quick to answer…
Polite on the ball and quick to answer the phone and to call me back after we had been cut off.Quick to clarify and resolve the issue
July 14, 2026
Reply from Business Stream
Thank you so much for your kind words Richard, Sangeetha will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
New Contract
Requested quote for new contract. Quote came back very quickly with favourable terms.
July 13, 2026
Reply from Business Stream
Thank you so much for your kind words Geoff, Sav will be absolutely delighted to hear that you had such a positive experience. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Reply from Business Stream
Hi Geeta, thank you for sharing your feedback — I’m truly sorry that the service you received didn’t meet the standards we aim for. We take this seriously and appreciate the opportunity to learn from your experience. One of our Complaints handlers will be giving you a call this afternoon to better understand what went wrong and how we can resolve the matter. Thanks again for bringing this to our attention.
Very helpful
July 2, 2026
Reply from Business Stream
Thank you so much for your kind words Tanya, Ruth will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Emily was amazing
Emily was amazing. Personable helpful and more than happy to find a solution. An asset to the team at Business Stream.
July 10, 2026
Reply from Business Stream
Thank you so much for your kind words Andre, Emily will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Absolutely shocking trying to get through
Absolutely shocking trying to get through to this company!
2nd time I've tried calling today.
1st time disconnected after 1hr 3 minutes after operator said 3 minutes wait time.
I'm now on my 2nd time of calling , approximate wait time 6 minutes and currently 17 minutes on the call.
July 10, 2026
Unprompted review
Reply from Business Stream
Hi Clare, thank you for sharing your feedback — I’m truly sorry that the service you received didn’t meet the standards we aim for. We take this seriously and appreciate the opportunity to learn from your experience. One of our Complaints handlers will be giving you a call this afternoon to better understand what went wrong and how we can resolve the matter. Thanks again for bringing this to our attention.
Call answered quickly (rare these days)…
Call answered quickly (rare these days) and helpful Customer Services person answered my questions and explained everything fully.
July 10, 2026
Reply from Business Stream
Thank you so much for your kind words Mr Borland, Amanda will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Excellent advisor
My advisor today (Simon) was very pleasant. Spoke to me clearly & precise.
My enquiry was dealt with no problem.
Explained everything we had covered & asked if that was everything I needed today. Excellent service.
July 10, 2026
Reply from Business Stream
Thank you so much for your kind words Lorraine, Simon will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
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