Business Stream Reviews 

I received today what I can only describe as exceptional customer service from Kevin. He very quickly took my contact number due to a poor signal my end to ensure continuity of service with my query. He very helpful, friendly and polite and extremely professional at all times. He is without doubt a credit to Business Stream.

You people answering the phone are excellent, epecially Dorcy, lovely young man, extremely helpful. BUT when they pass on your concerns it gets lost. I then find myself repeating myself and resending emails over and over and nothing gets done. I was only responded to when I switched suppliers... that woke you up Business Stream. Please fix your lines of communication

Staff was very helpful

Julie provided an excellent level of customer service throughout my call. She was professional, helpful, understanding, and genuinely committed to resolving my issue.

When the call unexpectedly dropped, Julie took the initiative to call me back and continued assisting me until the matter was fully resolved. She made sure I had all the relevant details and left no part of my query unanswered.

Julie is an absolute gem and a real credit to the customer service team. I cannot thank her enough for the outstanding support she provided. **Well done, Julie — you deserve to be recognised for such exceptional service!**

Got through quickly and the person I spoke to was very helpful and got things sorted for me quickly.

JORDAN was extremely helpful with his assistance in clearing up a tricky account situation. He talked me through the necessary steps and was very patient.

I was overcharged for my water for years. When I dug my heels in and refused to pay they finally had a proper look.
One year on and I'm well over £1K in credit and they refuse to give it back despite following the refund procedure to the letter.
Not that they ever tell me why, I have to phone up every few weeks and chase it up and discover a new issue to be straightened out that they didn't communicate to me.
Again and again.

And when I do phone up they ask for stuff I've already sent through and take 20 minutes on hold to confirm that I sent it which then resets the time on the refund issue.
They're incompetent clowns yes, but the refund system in particular is designed to make sure you don't get a refund. That's not incompetence, that's policy.

The customer services call staff are all very pleasant and ostensibly helpful but my experience points to them being an ineffectual shield between us and the management.

I have had no emails from them about any of this, everything has been instigated by me: every call and email.
They have managed to send me multiple emails asking for a Trustpilot review however, so I'm writing it as I'm on hold to them just now.

I've started an official complaint procedure and I'm waiting for a managers call now.

We'll see.

He took time to listen and obviously understood our problem and mainly time to fix it correctly.
Encouraged me to take up E billing , which I was reluctant to do as this often causes more problems, to find that the system has a quite straightforward format and with the 3 sites combined make for much easier management .

Well Doug here we are. Unfortunately nobody has been in touch to arrange repayment of the money you took (illicitly) from us. As a small business cash flow is essential, Business Stream has impacted things greatly by taking an extra, duplicate payment!!

Bimo was very kind and helpful!! she helped me with my querie for my client.

I've never come across with that kind of supplier ever especially the staff given conflicted information the first person I spoke with was his name is Kuran which he said he'll get back to me which he never then Andrew he said yes leave it with me I'll be on it which again never heard again then another lad and today was with one female which I don't remember both name
I've waited 2 months for someone get back to me to install meter to premises, today I spoke with a lady she saying that I need to give permission to landlord so he can act on my behalf but when I spoke with another colleague in back days he told me to get permission from the landlord not to give permission to landlord that really sound stupid and its very different story I hear everytime I call in, if it was my fault I'll put my hand up and say sorry but the way business Stream works is really craps and unacceptable behaviour everytime I call in I get frustrated cos of the conflicted information,I've never been frustrated that much in my life
account number is
9190710253
Really I mean really unacceptable the way they're

Customer services were able to refer this matter to the correct department within my call and give me a reference name

I found Natasha extremely helpful in deal with my query. She was able to assist and confirm the account status after receiving a debt letter we received in error. Natasha also checked the accounts and noticing we had two accounts one with online access and one not. She was able to merge the accounts giving access to both, all without having to ask. Thanks again for your help and support.

Lovely lady answered and was very helpful and explained our bill issue - all resolved in good time. Only thing it took a while to get answered in the first instance.

telephone staff usually very helpful and polite but are not authorised to budge from the bill - even if the bill is incorrect. Moving on to the management - I have twice written to managers and failed to receive a reply. The billing is far from transparent and varies at the whim of the company. They have chosen to escalate my complaint to debt collectors rather than to reach a negotiated solution. Been threatened with 'we will continue phoning and billing you and will hand this to debt collectors- you have had the water and must pay' Needless to say I have had no water . I would love it if a person in authority would read this and get in touch: perhaps we could reach an agreement.

Jordan was fantastic. Customer service was great, took a bit long to get through to someone however.

They do not answer calls anymore and the chat service on the webpage is not clearly visible for use either.

I waiting for well over half an hour, which is unusual as the call centre team for Business stream was always so good.
Finally got through. Hope this is not the new normal.

Updated the harsh review to fit the long wait times.

Brilliant service, quick resolution

Seven month we kept telling Business Stream that the water meter (800mtr away from our property, outside a disused public convenience) that they wanted us to pay for wasn't ours, I sent proof but still 3 different debt collection agencies contacted us. Finally after after months of phone calls, emails and time wasted did Business stream finally contact the supplier and it was proved that the meter wasn't our

I received a letter from Business Stream on 8th August posted on the 26th July informing me that my Direct Debit was to be increased from £250 a moth to £1253 a month and that the money would be deducted from my account on 10th August. Giving me no chance to discuss the matter with Business Stream.
The letter states that this was 'agreed' I am not sure anyone would agree to a 500% increase.
On calling Business Stream to query this increase it was evident for the 'friendly' customer service representative that we were not going to get anywhere. Martine refused to put me through to another senior person. It was a case of 'the computer says no'.
It may well be the case that there are arrears to clear and I have an email from Margaret Martin of the Customer Service team when I again queried the changing of my Direct Debit in July 2025 that and I quote 'I also need to advise you that the arrangement is likely to be automatically reviewed after six months'. One has to assume that this was done and no action taken!
I believe also that it is accepted practice to allow 10 working days if you are going to alter a Direct Debit, certainly of this magnitude.
Martine explained that Business Stream could not be blamed for the failure of the Post Office to deliver this on time. It is also worth pointing out that this was the same excuse used last year!
I am awaiting an email from the aforementioned Martine with an reading and an updated bill.
It would be normal practice if a utility company has let an account get into arrears, and I stress again this account was supposed to be 'automatically reviewed' to recover the amount over a period of time to be agreed.
This has left me financially embarrassed and with the view odf Business Streamcustomer service that is sadly lacking.
One final point if you get a letter from Business Stream it states their opening hours are 8.30am to 5.30pm. In actual fact they iopen at 9.00am.
I am resorting to Trust Pilot as the response from Business Stream has been poor yet again.
It usually gets a quick and better response than trying to contact the company!
A sad state of affairs.