I received today what I can only describe as exceptional customer service from Kevin. He very quickly took my contact number due to a poor signal my end to ensure continuity of service with my query... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found Natasha extremely helpful in deal with my query. She was able to assist and confirm the account status after receiving a debt letter we received in error. Natasha also checked the accounts an... See more
Company replied
Saverio was very helpful and explained that a recent systems change had meant a slight delay to them getting back ot me originally. Since we connected he's been super helpful and proactive in get... See more
Company replied
You people answering the phone are excellent, epecially Dorcy, lovely young man, extremely helpful. BUT when they pass on your concerns it gets lost. I then find myself repeating myself and resending... See more
Company replied
Company details
Written by the company
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Written by the company
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Contact info
1-3 Lochside Crescent, EH12 9SE, Edinburgh, United Kingdom
- 0330 123 2000
- www.business-stream.co.uk
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After setting up a portal and getting…
After setting up a portal and getting no reply from 2 emails I phoned . The phone was answered quickly by a very helpfull lady who solved all my problems in seconds. Thank You.
August 4, 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Natasha who i am sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000.
Kindest Regards
Business Stream
Every question was answered very cleary…
Every question was answered very cleary by someone who knew their job
July 28, 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Simon who i am sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000.
Kindest Regards
Business Stream
The agent was polite and helpful
The agent was polite and helpful. She had resolved our query by the end of the call.
August 3, 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Maria who i am sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000.
Kindest Regards
Business Stream
Member of staff was very helpful and…
Member of staff was very helpful and understanding of our situation. He resolved the issue quickly and efficiently
August 3, 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Lee who i am sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000.
Kindest Regards
Business Stream
i was put straight through to someone…
i was put straight through to someone who was able to answer my questions. They were very polite and helpful.
July 31, 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Natasha who i am sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000.
Kindest Regards
Business Stream
Fantastic service from the lady that…
Fantastic service from the lady that helped me today
August 3, 2026
Reply from Business Stream
Thank you so much for your kind words Jodie, Danica will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Really smooth and easy interaction even…
Really smooth and easy interaction even when the phone cut off the gentleman rang me back
July 31, 2026
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Simon who I am sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 03301232000
Kindest Regards
Business Stream
Reply from Business Stream
Good Morning,
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Sangeetha who i am sure will be delighted to hear of the service she provided.
Kindest Regards
Business Stream
Professional customer service support
Really friendly customer service and sorted the problem quickly and professionally.
July 31, 2026
Reply from Business Stream
Thank you so much for your kind words we're absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Martine
Martine who took the phone call today was very polite and knowledgeable, we had a good chat regarding names and the spelling of names as we both have names that most people spell incorrectly.
July 31, 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Martine, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Nice lady
The lady who just helped me with my call on account
9190713466 was most helpful and friendly. Sorry, I did not get her name.
July 31, 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Sangeetha, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Excellent Customer Service from Jordan
Excellent Customer Service from Jordan. Very knowledgeable and clear, taking me through the necessary steps to deal with account issues with the minimum of fuss
July 30, 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Jordan, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Streaming Good
It is, a very good service, easy to log into. Telephone service is excellent, staff are very courteous and helpful.
July 30, 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Danica, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Reply from Business Stream
Good afternoon,
I was very sorry to read your review and to learn of your experience.
I did try to contact you earlier today, as I would welcome the opportunity to better understand your concerns and see if there is anything I can do to help resolve the situation for you.
If you would be happy to discuss this further, please email Customer.Relations@business-stream.co.uk with your preferred contact number and a convenient time for me to call. Please quote your customer reference so that I can locate your details. Kind regards
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Danica, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
quiet understanding and prompt…
quiet understanding and prompt attention from Simon on today's call to Business stream. Many thanks .
July 30, 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Simon, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Fix my new account on the website so…
Fix my new account on the website so quickly. Thank you so much Riya.
July 30, 2026
Unprompted review
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Riya, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
great customer staff
July 30, 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Paul, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Excellent service from their admin when…
Excellent service from their admin when I telephoned recently. My issue was resolved effectively and efficiently
July 30, 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Simon, who i'm sure will be delighted to hear of the service he provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
Excellent Customer Service
Sangeetha was excellent, she had to put me on hold whilst she liaised with colleagues to resolve my query, however she kept me updated throughout and resolved the query very quickly.
July 30, 2026
Reply from Business Stream
Thank you for taking the time to leave us your review, We appreciate your feedback. I will pass your comments onto Sangeetha, who i'm sure will be delighted to hear of the service she provided. If you need any further assistance please do not hesitate to contact our customer service team on 0330 123 2000
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