Butchers Equipment Warehouse Reviews 

5,734
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 506 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and the prompt, secure delivery of their purchases. Many appreciate the high quality of the products, noting they are effective and offer good value. The staff are often commended for their helpfulness and efficient communication, contributing to a positive overall experience. However, some people were dissatisfied with aspects of the delivery process, reporting instances of delayed, failed, or missing orders. A few customers also received products that were not as expected, were the wrong size, or became unusable quickly. Additionally, the age verification process was sometimes described as overly strict or inconsistent.

What people talk about most

Product

Clients share positive opinions on product quality, frequently highlighting items like knife sharpeners and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the promptness and speed of... See more

Service

Customers consistently note positive experiences with service, often highlighting its efficiency and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the products as excellent,... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service & super-fast/secure delivery by this company. Good quality product, that went straight to work & did the job exactly. Would certainly recommend to other. Thank you for a job well... See more

Company replied

Rated 5 out of 5 stars

Very easy to navigate around their website and find what you want. Very quick, easy and no hassle procedure from purchase to delivery. Knife sharpener is such a great item and I'm very pleased with i... See more

Rated 5 out of 5 stars

Always a great company to deal with. Packed my order ready for collection as I was passing. Had to be very strict with myself, as a visit to their emporium of butchery equipment can easily become very... See more

Rated 5 out of 5 stars

Very easy to order prompt delivery having worked with butchery equipment for over 40 yrs still as good as ever.


Company details

  1. Industrial Equipment Supplier
  2. Butcher Shop

Written by the company

Leading retailer & distributor of high quality professional butchers machinery & accessories.

Butchers Equipment & Accessories Specialist

Written by the company

Free Delivery Available.
Free delivery available on all orders to UK Mainland. Please note any orders containing a bladed item may be subject to an age verified delivery fee.
We Take Customer Service Very Seriously.
We provide the highest level of customer care throughout the entire order process. You can contact us via email or by phone where a friendly agent will be able to assist you with any queries.
SAFE & SECURE
butchersequipment.co.uk is registered and assured with Trustwave and uses a VeriSign Secured 128 bit SSL payment system.
TRUST
As one of UK'S leading suppliers, we have built our company and reputation on trust. We provide the highest quality Butchers Equipment at very competitive prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,734)

503 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service.

March 18, 2026
Butchers Equipment Warehouse logo

Reply from Butchers Equipment Warehouse

Hello,

You seem to have edited the wrong review. We are Butchers Equipment Warehouse and have no affiliation with Snowleader.
You purchased two Victorinox table knives from us and had previously reviewed us with 5 stars.
Our contact number is also a standard landline number.

Rated 1 out of 5 stars

Not got goods yet after 12 days

I would love to review you products but it would help if I received them before you kept sending me a email to review
It’s been 12 days since ordering so far.

March 9, 2026
Butchers Equipment Warehouse logo

Reply from Butchers Equipment Warehouse

Hello,

If you contact the customer service team they can help you with your order.

Rated 1 out of 5 stars

Very very expensive

Very very expensive! I bought some equipment and utensil from here early on my project, but found same items elsewhere considerably cheaper. One example, stainless steel trays for butcher display here were almost double another supplier!

Avoid! Do you research

March 4, 2026
Butchers Equipment Warehouse logo

Reply from Butchers Equipment Warehouse

Hi Yusuf,
I’m reaching out because we noticed your 1-star review for our pricing of the stainless steel trays. Looking at our records, your only order with us wasn't actually for this product, so you haven't had the chance to see the quality firsthand.
Stainless steel comes in many different grades, and so does many of the products we sell and at Butchers Equipment Warehouse, we prioritise professional-grade durability over just being the cheapest. With thousands of 5-star reviews, we take great pride in the equipment we provide to the trade.
It feels a bit unfair to receive a 1-star rating for an item you haven't purchased or tested. We’re confident of our products and our quality and would be happy to discuss the specs with you if you're looking for professional kit that lasts.

Rated 3 out of 5 stars

knife sharpener

first time order. machine turned up ok but all instructions in french. no spares or explanation with it . When belt broke, phoned up and got fairly disinterested and unhelpful assistant and certainly no apology. Have had to order a new set of belts so fingers crossed I can translate safety instructions that should be in english?

March 6, 2026
Rated 5 out of 5 stars

New knives.

Good items, great service.

March 4, 2026
Butchers Equipment Warehouse logo

Reply from Butchers Equipment Warehouse

Thank you for your kind review. We look forward to serving you again in the future.

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