Butchers Equipment Warehouse Reviews 

5,730
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 506 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering and the prompt, secure delivery of their purchases. Many appreciate the high quality of the products, noting they are effective and offer good value. The staff are often commended for their helpfulness and efficient communication, contributing to a positive overall experience. However, some people were dissatisfied with aspects of the delivery process, reporting instances of delayed, failed, or missing orders. A few customers also received products that were not as expected, were the wrong size, or became unusable quickly. Additionally, the age verification process was sometimes described as overly strict or inconsistent.

What people talk about most

Product

Clients share positive opinions on product quality, frequently highlighting items like knife sharpeners and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the promptness and speed of... See more

Service

Customers consistently note positive experiences with service, often highlighting its efficiency and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the products as excellent,... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service & super-fast/secure delivery by this company. Good quality product, that went straight to work & did the job exactly. Would certainly recommend to other. Thank you for a job well... See more

Company replied

Rated 5 out of 5 stars

Very easy to navigate around their website and find what you want. Very quick, easy and no hassle procedure from purchase to delivery. Knife sharpener is such a great item and I'm very pleased with i... See more

Rated 5 out of 5 stars

Always a great company to deal with. Packed my order ready for collection as I was passing. Had to be very strict with myself, as a visit to their emporium of butchery equipment can easily become very... See more

Rated 5 out of 5 stars

Very easy to order prompt delivery having worked with butchery equipment for over 40 yrs still as good as ever.


Company details

  1. Industrial Equipment Supplier
  2. Butcher Shop

Written by the company

Leading retailer & distributor of high quality professional butchers machinery & accessories.

Butchers Equipment & Accessories Specialist

Written by the company

Free Delivery Available.
Free delivery available on all orders to UK Mainland. Please note any orders containing a bladed item may be subject to an age verified delivery fee.
We Take Customer Service Very Seriously.
We provide the highest level of customer care throughout the entire order process. You can contact us via email or by phone where a friendly agent will be able to assist you with any queries.
SAFE & SECURE
butchersequipment.co.uk is registered and assured with Trustwave and uses a VeriSign Secured 128 bit SSL payment system.
TRUST
As one of UK'S leading suppliers, we have built our company and reputation on trust. We provide the highest quality Butchers Equipment at very competitive prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(5,730)

498 reviews in the last 12 months

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Rated 3 out of 5 stars

Unfortunately I have to give 3 stars

Unfortunately I have to give 3 stars, because of the useless delivery service, 'dpd'. I don't think the driver could understand instructions. When I eventually received my package, it had been given to my neighbour, with no checks or proof of contact !

April 7, 2026
Butchers Equipment Warehouse logo

Reply from Butchers Equipment Warehouse

Thank you for your feedback. We ship hundreds of parcels daily via DPD with very few issues. Please note that ID or proof of age is only requested if the driver believes the person accepting the delivery appears to be under 18.
We hope to see you again soon and look forward to delivering a better delivery experience next time

Rated 4 out of 5 stars

Serrated paring knife

Item purchased, a paring knife is good and very sharp. DPD delivery better than usual, the first arranged delivery day did NOT happen. The second delivery day was better, on time, delivered by Nathan, a pleasant, polite and helpful person, thank you.

April 13, 2026
Rated 1 out of 5 stars

Ordered some very expensive parts

Ordered some very expensive parts, that took ages to arrive and when they arrived, they were the wrong size. Very Very Very disappointed !!!

April 2, 2026
Butchers Equipment Warehouse logo

Reply from Butchers Equipment Warehouse

Hello,

Having reviewed your order we believe you may have confused us with another company.
You ordered two fibre washers from us which are not an expensive part. And the delivery arrived within the 4-8 working days time frame that you selected.
Regarding the size, the washers are a fixed size and always have been, if they do not fit your machine please contact the customer service team and provide some further details and they will be happy to help you in finding out what size washer would be best suited for your machine.

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