www.buy-fineart.com Reviews 16

TrustScore 4.5 out of 5

4.5

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Company details

  1. Art Gallery

Information provided by various external sources

Signed limited edition prints from ★ Beryl Cook, Mackenzie Thorpe, Doug Hyde, Caroline Shotton and many more collectable UK artists


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

16 reviews

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Rated 5 out of 5 stars

I ordered Doug Hyde Zoom party over the…

I ordered Doug Hyde Zoom party over the phone. Was so easy & straight forward. Slightly cheaper than other galleries & free delivery. Staff very friendly & helpful. Will order all my Doug Hyde’s from here from now on . Love my purchase 🥰😊

June 2, 2021
Unprompted review
Rated 5 out of 5 stars

Great Service to Ensure Satisfaction

Very happy with the service Buy Fine Art provided. They phoned to discuss the frame colour to make sure the colours were being rendered accurately which was appreciated as it did result in me making a slight change. Picture came packaged very carefully and safely.

January 11, 2021
Unprompted review
Rated 5 out of 5 stars

Bought Paine Proffitt Double Espresso…

Bought Paine Proffitt Double Espresso print as a Christmas present for daughter. Was unsure whether she would like it as print is a likeness of her and her dog, but she absolutely loves it! Hats off to the supplier as I ordered it just before xmas and didn't think it would arrive in time , came in less than 48 hours.

January 1, 2021
Unprompted review
Rated 3 out of 5 stars

Better late then never

Very pleased with my purchase however it did arrive late and missed the birthday it was intended for

February 27, 2016
Unprompted review
www.buy-fineart.com logo

Reply from www.buy-fineart.com

Mr Hambleton

Many Thanks for your review.

I am sorry that your Paul Corfield picture had a delay and the Birthday it was intended for was missed.

Occasionally when an item has to be ordered in from a supplier a delay can occur.

On a positive note you were pleased with your purchase

Again many thanks for your review

Rated 4 out of 5 stars

Good service

Excellent service. My only minor criticism is that I was not kept up to date with delivery dates. I had to phone to find out when the picture would be delivered only to find out it was due to arrive the following day. If I had not telephoned I may well have been out at the time it was delivered.

February 26, 2016
Unprompted review
Rated 1 out of 5 stars

Poor and inconsistent communication

Despite what is to many people a high end purchase and certainly not a run of the mill day to day transaction I would have expected and hoped for much better customer treatment.

One way communications and chasing the supplier to find out the cause for the delays in receiving the goods led to an overall poor experience and poor view of this company. To make things worse each separate person I spoke to had a different reason for the delay and subsequent likely timescales for remedy.
Also when we received the picture the quality of the workmanship re the framing and insert borders wasn't great and we had to do some diy to correct the obvious flaw so not sure of the quality assurance processes either at this company.
Finding positives I would say that the picture was well packaged and survived the courier journey and the picture and frame was as ordered and described. However overall I would have to seriously think twice before using this company again.

February 26, 2016
Unprompted review
www.buy-fineart.com logo

Reply from www.buy-fineart.com

Mr Gill

Thank you for your review.

I wish to apologize that your Paul Horton picture had a delay and the different timescales you were given when chasing your order.

We have now put an additional procedure in place for this to not happen again.

We have a multi stage quality checking procedure before despatch of a framed item. However we will always rectify any error that may have occurred.

On a positive note you were pleased with our packaging and the picture and frame was as ordered and described.

Again thank you for your review

Rated 5 out of 5 stars

Brilliant

Unfortunately didn't have the print I originally wanted but offered me different ones and gave me a slight discount which I was really impressed with, print then turned up well packaged and in really good time! Excellent customer service!

February 26, 2016
Unprompted review
Rated 5 out of 5 stars

Super Shipping

I ordered a limited edition print and it was delivered wrapped so well that nothing could have damaged it other than a hurricane. Great care, thought, and experience was put into the wrapping and shipping of the print, which arrived quickly.

February 26, 2016
Unprompted review
Rated 4 out of 5 stars

Fantastic Product Very Well Packaged - A little more communication would make it perfect :)

As a first time customer with Buy-Fineart I could have just done with a little more communication after I placed my order to make it a perfect experience. It's a minor detail though but just made me a littler nervous as a few days passed without me hearing anything at all and no quick reply to my email checking the dispatch process.

That aside it was a good price and my order arrived brilliantly packaged, immaculate and just as I'd ordered so I wouldn't hesitate to recommend this company at all :)

February 26, 2016
Unprompted review
Rated 5 out of 5 stars

would recommend

Great company great savings, goods arrived very well protected fantastic service will be buying from them in the future.

September 29, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I ordered a Doug Hyde sculpture for my sisters birthday and had emailed a request for a specific edition number. Although they couldn't provide me with this they called to explain what they had tried to do and offered to order an export edition of the requested number. The sculpture arrived quickly and was well packaged

September 28, 2015
Unprompted review

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