Buy a Bike Reviews 

Staff were absolutely fantastic keeping me informed at all times of the purchase process from ordering through to collection, also helping me navigate the cycle scheme procedures. I am Very happy with my new bike, I will highly recommend and will certainly use buyabike again.

Very helpful,great selection of all kinds of bike. Lewis was a great help when choosing which bike to go for, let me test ride and adjusted things to fit my side. Amazing when picking up the bike lewis again stepped up with help in helmet and making sure it’s the fight size. Highly recommend this family business. Today is six week service day free of charge. Where else dose look after like this. 5*. Service was that good we went back and got my partner one two.

Excellent service and fast delivery

Great communication about when my bike would be ready and a really informative handover. The staff were super friendly and couldn't do enough for me to make sure I was happy. They even give you a free 6 week maintenance check to make sure the bike is bedded in nicely and to fix any issues. Could not be happier with the whole experience - Highly recommended bike shop!

Well well , found a truly great gem of a bike shop who provided me with the best customer service you could wish for. Nothing was to much trouble . Great service, great price, great staff , great shop , thanks
Alan from brinscall

First E-bike and loving it. Staff really great and friendly explaining things to me. Wanted the fully equipped version of the cube reaction and no one had in stock or offered to build to spec for me. But rang Buy a bike and they said they would build to spec and they were true to their word. Any issues with bike and they solved it right away can’t recommend highly enough. 17 miles out of my way but better service than any of the local bike retailers I visited when looking for a bike. Very good.

Great staff lots of help and usfull hints
Good prices

Good advice,great service from start to finish couldn’t do enough to help and no pressure.
Would recommend to others the fifth bike I’ve bought from this company.

They were honest and very helpful, unlike the delivery company, one with a four letter name E- - -

Very friendly people, great selection of all kinds of bike. Lewis was a great help when choosing which bike to go for, and was amazing when picking up the bike only one short day after purchasing. Highly recommend.

I bought a bike on click and collect. I recieved a text message to tell me when the bike was ready to collect. I turned up to collect it and they had prepared the wrong size bike for me to collect which was sorted in about 10 minutes. Everyone was really friendly with a good selection of bikes and parts.

Great customer service from buyabike purchasing my first ever ebike.
Honest advice and listened to my questions and concerns.
Picked my bike on a saturday it was fully built and ready to go with extras i had asked for by tuesday.

Just purchased a Bianchi Impulso Pro in the fantastic Matt Celeste colour. I cannot stress that the whole experience was fantastic from start to finish. I made a few phone calls to discuss and visited the store twice the advice I was given was first class no sales pressure just great advice on sizing and functionality of the bike. The bike was built for me to go and view again no pressure to buy or bad advice just to make a sale. All the team were friendly and knowledgeable. The price was the cheapest I could find nice discount and a very wide selection of bikes to choose from. Probably the best bike shop and purchase experience I have ever had. And the bike is just brilliant thanks

Fantastic maintenance service from the guys at Buy a Bike. Recently serviced the shock and forks on my Downhill bike plus fitted new bottom bracket, trued the wheels and rotor. Very knowledgeable team and great turnaround. Bike back on the trails within 3 days. So lucky to have this local bike shop offering an amazing service. Well done guys

They had the bike I wanted in stock and set it up as requested, without delay. My emails were answered promptly and the whole process was very straightforward. The store is easy to get to, a short distance off the motorway.

I had an excellent experience with Buy a Bike from start to finish. The communication was fantastic,clear, friendly, and very helpful throughout the whole process. The team couldn’t have done more to assist me with the purchase of my new bike. They took the time to answer all my questions and made sure everything was perfect.

The bike itself is outstanding and exactly what I was looking for. I’m extremely happy with my purchase and the level of service I received. I would highly recommend this shop to anyone looking for great products and genuinely helpful staff. A truly top-class experience!

Fast, clear and efficient

Just purchased my 2nd Cube Kathmandu from Buy A Bike knowing that I will always get quality backup & service. Lewis was so friendly and knowledgeable and guided us through all the technicalities and adjustments required.

I tell you what I’ve used these guys for 20 years now - whilst the world has lost its family touch they have developed it - you walk into an impressive show room, family there knowledgeable and ready to support - topped off by at the end a handshake from the owner who told me “thank you for your custom” - I will never go anywhere else.

I had a great experience while purchasing a bike this week. Went through many options that were within my price range. Pros and Cons of electric gearing and mechanical.
Took some measurements to calculate an accurate frame size.
Had a little pedal around the rear of the store, to get a feel for what the future rides will be like.
Thanks Mike.
Also big shout outs to the other members of the team that were helpful too.