Buy a Bike Reviews 

575
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and patient during the entire purchase process without any pressure. Reviewers also observe the smooth delivery and efficient handover service, showing that bikes are well-prepared, beautifully packaged, and ready to ride immediately. People love the wide selection of available products and the thorough guidance provided by the team. Some people were dissatisfied with unexpected fees or communication issues regarding specific bike repairs and maintenance services. A few consumers mentioned frustration over handling charges, unexpected drop-off fees, and interactions with staff when trying to resolve issues.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting outstanding quality, competitive... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, extensive knowledge, and... See more

Service

Reviewers mention positive feedback about service, highlighting knowledgeable and helpful staff who provide a... See more

Delivery service

Customers had positive experiences with delivery_service, consistently reporting fast and on-time arrivals.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting friendly interactions and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been looking for a new carbon road bike for a few months, until I spotted a 2025 Bianchi from Buy-a-Bike at a great price, and the right size! Staff were particularly helpful on the phone, an... See more

Company replied

Rated 5 out of 5 stars

Bought a Cube E bike from Buy a bike. Great customer service . No pressure, knowledgeable staff, test ride to make sure you are happy with what you are buying . Smooth handover on collection an... See more

Company replied

Rated 5 out of 5 stars

Fantastic service, ordered my new bike which wasn't a stock item. Arrived and assembled in store within two days. Set the bike up ready for riding on collection. Staff are very friendly, helpful and... See more

Company replied

Rated 5 out of 5 stars

Fantastic maintenance service from the guys at Buy a Bike. Recently serviced the shock and forks on my Downhill bike plus fitted new bottom bracket, trued the wheels and rotor. Very knowledgeable team... See more

Company replied


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop

Written by the company

Lancashire Authorised Bike Dealer for Cube, Giant, Merida, Cannondale, Trek, GT, Bianchi and Riese & Muller. Bikes for all ages and disciplines.


Contact info

4.9

Excellent

TrustScore 5 out of 5

575 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(575)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Bought two bikes - Buy a Bike were brilliant, gave us good advice and the bikes were a good price. Would certainly shop there again.

July 7, 2025
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Cheers Stephen.

Rated 5 out of 5 stars

Fantastic bike shop

Absolutely great place to buy a bike.ian is a absolute great guy an went through everything before I decided to buy an electric mountain bike.id recommend this shop to anyone as they know there bikes inside out an absolutely a great bunch of guys.

June 5, 2025
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

That's so kind of you to say Philip, thank you for leaving such a great review.

Rated 5 out of 5 stars

Minor repair

Minor repair

Went in with bike with what turned out to be a minor fix, however, fixed on the spot with normal customer care I’ve received previously.

July 18, 2025
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

If we can we will Dave, thanks for the great review!

Rated 5 out of 5 stars

Amazing experience!

I went in looking for a new road bike not really knowing anything - so helpful and informative especially fitting and explaining the new bike. Really recommend and lovely people to help :))

July 12, 2025
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you so much for the lovely review Megan, a pleasure to meet you :-)

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Ian was supportive and knowledgeable. Made sure bike was perfect for my needs not interested in just selling most expensive bike like online shops. Allowed to test ride to make sure I could make informed decisions. I thought I was 54 or medium but not the case. If I had purchased online I would have got it wrong. Cannot fault anything with these guys. Plus price was more than competitive.

June 26, 2025
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you so much for the great review Chris, very kind of you.

Rated 5 out of 5 stars

A nice friendly greeting on entry.

I walked in the store I was attended to right away.I was not sure what my needs were as far as the right cycle,after their help,I found the right cycle for my needs.
Lewis was so helpful without being pushy.
The next day after ridding my cycle I found the stock seat was not right for me,so choose another seat,and they even knocked a few quid off the retail price.
A nice helpful family.Highly recommend if you need a new cycle.
Jess Cunningham

June 25, 2025
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you so much Jess for the great review.

Rated 5 out of 5 stars

superb these guys

polite, helpful, diligent - these guys were great. Zero complaints from me, which almost never happens.

May 29, 2025
Buy a Bike logo

Reply from Buy a Bike

Thanks Robert, you're very kind.

Rated 5 out of 5 stars

This was my first experience of buying a new bike

This was my first experience of buy a brand new bike from a store and it couldn't have gone better. I arrived and was greeted by helpful and friendly staff and from my initial explanation of what I was looking for I knew for certain I had come to the right place. The staff knew exactly what I was looking for and recommended a few different types of bike and they knew a lot of useful information about each bike and helped explain anything I didn't understand.

June 24, 2025
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thanks for the super review Matt.

Rated 5 out of 5 stars

Fantastic service highly recommend

Fantastic service
Very helpful and professional
Go above and beyond to help you choose the right bike for you with no pressure
I have had 5 bikes off them in total and wouldn't go anywhere else, they can't do enough for you
10/10
Thank you 👍

June 7, 2025
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you very much for your custom and the super review Mark.

Rated 5 out of 5 stars

Absolutely top class service

Absolutely top class service, the lads pulled me out of a pickle with a last minute issue, sorting my wheels out in super quick time. Legends and highly recommended

June 23, 2025
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you Mike, no problem.

Rated 5 out of 5 stars

Good friendly service.

I bought a bike from them 3 years ago, and had it serviced a few months ago. I've also been into the shop a few times and have always found the staff ago and helpful. Most recently they sorted out a little problem on a friend's bike for me. Whilst I was at the shop I chatted to one of the mechanics about an issue. It was very helpful to get his perspective.
The staff are knowledgeable. This is not a place where a salesperson with no bike experience deals with you.

June 20, 2025
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you Matthew for the great review.

Rated 5 out of 5 stars

Great buying experience

Great buying experience, thank you Buy a Bike Team. My new Merida e one sixty 875 was prepared professionally, set up for my weight and delivered safely and promptly.

May 19, 2025
Buy a Bike logo

Reply from Buy a Bike

Thanks Cliff for the great review.

Rated 5 out of 5 stars

Excellent service from Buy a Bike

Excellent service from Buy a Bike. I was informed my delivery was Friday however when I told i will be away on this day, they made sure they finished their bike’s check and send it ahead of schedule to receive it on a Wednesday.

May 18, 2025
Buy a Bike logo

Reply from Buy a Bike

Thank you so much for the great review!

Rated 5 out of 5 stars

From the moment we walked into Buy a…

From the moment we walked into Buy a Bike we were greeted by friendly and very knowledgeable staff who couldn’t do enough to help.

Having been taken round all the bikes that suited our needs and listening to the expertise of the staff in the shop, we decided on two great bikes for my boys.

I couldn’t rate Buy a Bike highly enough, absolutely top top class service and a great experience all round.

Would 100% recommend

June 14, 2025
Unprompted review
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Reply from Buy a Bike

Thank you so much for the great review, it's been a pleasure!

Rated 5 out of 5 stars

Bianchi Infinito CV - I’m a very happy customer!

Last Saturday I picked up my new Bianchi Infinito CV.
Ian, Julie and their team are just brilliant. My experience could not have been better.
I would strongly recommend Buyabike!

June 14, 2025
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you for the lovely review Andy, make the most of this lovely weather on your new bike :-)

Rated 5 out of 5 stars

Highly recommend

Excellent friendly helpful professional polite knowledgeable staff, value for money, good range of products

May 26, 2025
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Thank you for the great review Peter.

Rated 5 out of 5 stars

Great friendly service and advice

Great friendly service and advice. Wide range of bikes on display at good price. Always come away knowing I've bought the right size and specification to enjoy my rides.

June 10, 2025
Unprompted review
Buy a Bike logo

Reply from Buy a Bike

Always a pleasure Alan, thank you for your custom and the great review.

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