I’m happy with the overall experience. The food was creative and presented well. Our server gave me a brief rundown of the storyline which was appreciated. The only reasons to not give 5 stars is t... See more
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Review summary
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Reviews shaping this summary
Our afternoon tea was a nice experience, made better as we were joined by friends. Wortley Hall is a lovely venue in which to enjoy afternoon tea. My only criticism is that at £25 it's pricey for sa... See more
Company replied
Booked hotel with voucher which my son bought as a gift worth £150. Did'nt cover the amount for stay we had to add another £15 towards it making it £165. Hotel confimed booking with the cost it woul... See more
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Been trying to get in touch all day by phone busy all time chat keeps repeating it self sent information about 6 time’s customer service rubbish keeps asking same question s and I have already told t... See more
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Company details
Written by the company
Buyagift is the UK's leading provider of gift experiences, unique gift ideas and fabulous traditional gifts - all at great prices. Find the perfect gift for every taste and budget here!
Our mission
Written by the company
- For everyone in the UK to create unique memories that last a lifetime
- We are the UK’s leading gift experience provider. Our core focus is to deliver happiness to our customers, partners, our team and retail partners - we aim to do this by providing industry leading products.
- It happens to thousands of people each week - an unsuspecting customer receives the gift of a lifetime from a loved one or colleague, each experience is unique. We pride ourselves on our range of gifts, and the great experiences we can deliver to our customers. With over 500,000 gifts sold a year, we deliver happy memories to thousands! For our team Buyagift is about more than just delivering happiness, it's about the amazing Buyagift family we have built and the close bonds we all have with our team mates.
Contact info
United Kingdom
- trustpilot@buyagift.com
- www.buyagift.co.uk
Buyagift's Official Trustpilot
3.6
Average
66K reviews
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Reply from Buyagift
Thank you so much for your lovely feedback! We’re delighted to hear that you found the ordering platform so simple and easy to use. Making the experience straightforward and accessible for everyone is exactly what we aim for.
We truly appreciate you taking the time to share this with us.
No customer service, no refund or voucher.
Had to cancel a booking, the host refunded the money to Buy A Gift, but I never received a voucher or a refund. When I contacted them they ignored my request initially, then told me your voucher has expired, when I told them that the voucher was never issued they ignored my message.
September 18, 2025
Unprompted review
Reply from Buyagift
Thank you for your feedback Mason. We're sorry to hear about your experience and understand how frustrating this situation must be.
We'd like to investigate this further for you. Please contact our team at trustpilot@buyagift.com with your order details and any information relating to the cancelled booking. We'll review the case and work to clarify what has happened with the voucher.
We apologise for any inconvenience caused and appreciate you bringing this to our attention. We look forward to hearing from you and helping to resolve this matter.
-Emily
Nice price for a wonderful Afternoon…
Nice price for a wonderful Afternoon Tea in Harrods. It was perfect.
August 19, 2026
Reply from Buyagift
Thank you for your lovely review! We're delighted to hear that you enjoyed a wonderful Afternoon Tea at Harrods and found it to be great value for money. It's fantastic to know that everything was perfect and that you had such a memorable experience.
We really appreciate you taking the time to share your feedback and hope we can help you enjoy many more special experiences in the future.
-Emily
I had a Few gifts so managed to put…
I had a Few gifts so managed to put them together to have a lovely few days with my family Thank you
August 17, 2026
Reply from Buyagift
Thank you for your lovely review! We're delighted to hear that you were able to combine your gifts and enjoy a wonderful few days with your family. Creating special memories with loved ones is what it's all about, and we're so pleased we could be a part of that experience.
Thank you for choosing us, and we hope to help you create many more great moments in the future!
-Emily
Easy to book & use the voucher
Easy to book & use the voucher . Wonderful Afternoon Tea treat at Harrods for my Sister’s birthday. She loved it 😊
August 18, 2026
Reply from Buyagift
Thank you for your lovely review Loria! We're delighted to hear that you found the voucher easy to book and use. It’s wonderful to know that your sister enjoyed her Afternoon Tea treat at Harrods for her birthday and that it helped make her special day even more memorable.
We really appreciate you taking the time to share your experience and hope we can help create more special moments for you and your loved ones in the future.
-Emily
Reply from Buyagift
Thank you for your review! We're glad to hear you found the service easy to use. We're sorry you experienced some trouble along the way, but it's great to know the retailer was able to help and resolve the issue for you. We really appreciate your feedback and thank you for choosing us!
-Emily
Reply from Buyagift
Thank you for your wonderful review John! We're delighted to hear that you found the process so easy and that there was a great selection of suitable gifts to choose from. We really appreciate your feedback and are pleased we could help you find the perfect gift. We hope to see you again soon!
-Emily
Had one of these vouchers
Had one of these vouchers, thought we would have a nice meal in prezzos with it. Three course for the two of us. Absolute garbage, they showed us a different menu with nothing I wanted on it. Saying this is it. Food was disgusting and we walked out dont waste your money
August 29, 2026
Unprompted review
Reply from Buyagift
Thank you for your feedback Nicholas. We're very sorry to hear that your dining experience did not meet your expectations.
We're disappointed to hear that you were unhappy with both the menu offered and the quality of the food you received.
We would like to look into this further for you. Please contact us at trustpilot@buyagift.com with your voucher reference, booking details, and any additional information about your visit, and our team will be happy to investigate.
-Emily
So easy!
Easy to select and purchase a lovely gift as a wedding present. The gift was delivered by email and I was able to print it off and include in the wedding card. What could be easier?
August 25, 2026
Reply from Buyagift
Thank you for your wonderful review Paul! We're delighted to hear that you found it easy to select and purchase a wedding gift, and that the emailed gift made it simple to print and include with your wedding card. Making gifting convenient and hassle-free is exactly what we strive for, so it's great to know we helped make the occasion that little bit easier.
Thank you for choosing Buyagift, and we hope to help you celebrate many more special moments in the future!
-Emily
The sandwiches were dry and the cakes…
The sandwiches were dry and the cakes were just too sweet
August 25, 2026
Reply from Buyagift
Thank you for taking the time to share your feedback Thomas. We're sorry to hear that the afternoon tea did not meet your expectations. We understand how disappointing it can be when elements of the experience, such as the sandwiches and cakes, aren't quite right.
Your comments are important to us, and we'll ensure this feedback is shared with the experience provider for review. We appreciate your honesty, as it helps us and our partners continue to improve.
Thank you again for your review, and we hope we'll have the opportunity to provide you with a much more enjoyable experience in the future.
-Emily
My husband and I had a great vegetarian…
My husband and I had a great vegetarian tasting experience in Bath through buy a gift. It is just so easy to use! One slight gripe as I don't drive is that if you were to choose a hotel deal, you cannot see the actual locations until after you've purchased - that's annoying!
May 3, 2026
Reply from Buyagift
Thank you for your lovely review Alexandra! We're so pleased to hear that you and your husband enjoyed your vegetarian tasting experience in Bath and found Buyagift easy to use.
We also appreciate your feedback regarding our hotel experiences. We understand how important location details are, especially when travel arrangements are a key consideration, and we're sorry this caused some frustration. Your comments are valuable and will be shared with the relevant team as we continue to improve our customer experience.
Thank you again for taking the time to share your thoughts, and we hope to help you create more wonderful memories in the future!
-Emily
Resetting vouchers out of date
So helpful on getting me where and what l needed to do.
After loads of messaging you got me there, thanks so much for patience .
Huge thankyou.
August 19, 2026
Reply from Buyagift
Thank you so much for your kind words Christine! We're delighted we could help guide you through the process and get everything sorted for you. We're especially pleased to hear that our support made a difference. Your appreciation means a lot to us, and we'll be sure to share your feedback with the team. Thanks again for taking the time to leave a review!
-Emily
Good choice made selecting a gift easy
August 19, 2026
Reply from Buyagift
Thank you for your wonderful review! We're delighted to hear that you found it easy to select the perfect gift and that you were happy with your choice. Making gift-giving simple and enjoyable is exactly what we aim for. We really appreciate your feedback and hope to help you find the perfect gift again soon!
-Emily
Absolutely awful
Absolutely awful! Was bought a 2 night away voucher as a present . Spent 2 hours looking for a hotel - they are all v random, weird locations and couldn’t find anything!
We decided to book an experience instead- it was really hard to book, the voucher didn’t work and I had to call the experience provider to sort it!
The gift cost £198 - what a waste if money - don’t bother
August 30, 2026
Unprompted review
Reply from Buyagift
Thank you for your feedback Mrs Haworth. We're sorry to hear that you had difficulty finding a suitable hotel and that redeeming your voucher for an experience proved frustrating.
We understand your disappointment, especially as this was a gift, and we're sorry that the booking process did not meet your expectations.
If you require any further assistance, please contact us at trustpilot@buyagift.com with your voucher details, and we'll do our best to help.
-Emily
Frustrating!!
In my opinion the BuyaGift website was very, very difficult to navigate. I had trouble when trying to use my voucher off a business and when I reached out to BuyaGift, the person 'helping' me told me that the company may have T's & C's that stopped the voucher purchase......but he didnt know what they were! So basically he didn't help at all! I told him that I would not be using BuyaGift OR the business either as their website was troublesome too! So in a nutshell, the booking process was difficult and Customer service was really poor. But, it's a Moonpig offshoot, so what do you expect?
August 25, 2026
Reply from Buyagift
Thank you for your feedback Paul. We're sorry to hear that you found our website difficult to navigate and that the support you received regarding your voucher redemption wasn't as helpful as it should have been.
We understand how frustrating this experience must have been, and we're disappointed that we didn't meet your expectations.
If you would like us to look into this further, please contact us at trustpilot@buyagift.com with your voucher details, and we'll be happy to assist.
-Emily
Mystery City Walk
I bought exactly what I wanted at a good price.
I redeemed my voucher straight away and delivery was quick
August 25, 2026
Reply from Buyagift
Thank you for your lovely review Trudy!
We're delighted to hear that you found exactly what you were looking for at a great price. It's also wonderful to know that redeeming your voucher was quick and straightforward, and that delivery was prompt.
Thank you for taking the time to share your experience. We hope you enjoy your purchase and look forward to helping you find more great experiences in the future!
-Emily
Bought gift voucher for London…
Bought gift voucher for London steakhouse a year ago but went there on Monday. Had 5 course meal and drinks. Very small food portions indeed. But then got charged another £40 odd pounds ontop of the gift voucher amount. Ok we had bottle of water and side of potatoes and coffee. What a rip off. Got given burnt food. The service was kinda good. But really. Cover charge and then service charge. Awful. Let the customers tip you if they feel it’s worth it. Won’t be going back to that restaurant or using buyagift ever again. As they don’t tell you what these restaurants will charge you after you’ve had your meal. Welcome
To RIP off Britain. You make enough money form the meals anyway. Better off going to Nando’s for a meal. Seems everyone that goes here has a voucher.
August 25, 2026
Reply from Buyagift
Thank you for taking the time to share your feedback.
We're sorry to hear that the dining experience did not meet your expectations. We understand how disappointing it can be when additional charges and elements of the meal experience come as an unwelcome surprise, and we're sorry that this left you feeling dissatisfied overall.
While we're pleased to hear that you found the service to be good, we appreciate your comments regarding the food portions, quality of some dishes, and the extra charges incurred during your visit. Feedback like yours is invaluable, and we'll ensure that your concerns are shared with the relevant team and venue partner for review.
Thank you again for your honest feedback. We regret that this experience has affected your perception of both the restaurant and Buyagift, and we appreciate you bringing these matters to our attention.
-Emily
Excellent Venue
Excellent Venue, Good service and food. Easy to register my gift and book the venue. the experience ran smoothly.
August 18, 2026
Reply from Buyagift
Thank you for your excellent review Anthony!
We're delighted to hear that you enjoyed the venue, service, and food, and that the entire experience ran smoothly. It's also great to know that you found it easy to register your gift and book your chosen venue.
Thank you for taking the time to share your feedback. We hope to help you create more memorable experiences in the future.
-Emily
Really good facilities and experience !!!
Really good facilities ( pool relaxing area and treatment room) also they provided a lovely meal .
Very organised logistics to get your treatment and good masaje treatment and also bought some beauty products.
August 27, 2026
Reply from Buyagift
Thank you for your wonderful review Hannia!
We're delighted to hear that you enjoyed the facilities, including the pool, relaxation area, and treatment room. It's also great to know that you appreciated the lovely meal and found the treatment process well organised from start to finish.
We're especially pleased that you enjoyed your massage treatment and even found some beauty products to take home. Thank you for taking the time to share your experience.
-Emily
My son was bought a voucher from…
My son was bought a voucher from buyagift for christmas to go on a tour of Lfc stadium. It was absolutely perfect from the ease on how to redeem it to the whole tour of the stadium.
August 25, 2026
Reply from Buyagift
Thank you for your fantastic review!
We're delighted to hear that your son's Liverpool FC Stadium Tour was such a great experience. It's wonderful to know that everything went smoothly, from redeeming the voucher to enjoying the tour itself.
Thank you for choosing Buyagift and for taking the time to share your feedback. We hope your son made some amazing memories on his visit!
-Emily
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