BuyAutoParts.com Reviews 

1,373
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Send wrong part. Have spent an entire day trying to get them on the phone. They have a fake phone system, so calling just puts you on hold indefinitely. They won't answer emails, and obviously do not... See more

Rated 3 out of 5 stars

Their prices are very reasonable, the compressor was packaged securely and well, it arrived on time. I had to return the part, because although BAP said that particular one was guaranteed to fit, it... See more

Rated 1 out of 5 stars

purchase a rack and pinion. didnt work , did warranty, it keeps saying lost comunication with power steering control module. keep calling customer support and they keep taking my phone number so a tec... See more

Rated 5 out of 5 stars

Never thought would find parts for 2014 Hyundai Equus but BAP to the rescue! The dealer claimed I would need to pay $7,400 (PARTS ONLY) for two front air suspension replacements; however, the final pr... See more

Company details

  1. Handyman

Information provided by various external sources

Auto Parts - Buy Auto Parts is your home for Auto Parts, Car Parts, Truck Parts, Import Parts, Performance Parts and Automotive Accessories.


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2.7

Poor

TrustScore 2.5 out of 5

1K reviews

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2.7

All reviews

(1,373)

30 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought an AC compressor from them on…

I bought an AC compressor from them on Amazon. It lasted nine months and failed. They replaced it and then the replacement compressor lasted 10 days and failed. I wasted almost $1000 on installation between both compressors. Their customer service was horrible they refused to refund my money when I told him I didn't want another replacement. I do not recommend you buy from them, my experience shows that their compressors are junk and they don't care about you, once they have your money that's all they care about

August 23, 2022
Unprompted review
Rated 5 out of 5 stars

Great shopping experience!

Ordered a new Turbo for my 2002 Saab 9-3 SE convertible. Part arrived quickly as promised and in excellent shape! Packed very well and preserved. Saved about $1k as I paid less than $200 for a $1200 part!

August 23, 2022
Unprompted review
Rated 5 out of 5 stars

A lot of online parts stores have lot's…

A lot of online parts stores have lot's of options that should or might fit your application. It all maybe a giant waste of time and effort. These guys have a fitment guarantee as well as all the possible cross reference numbers. The AC pump for my 08 Sequoia was exact match.

August 8, 2022
Unprompted review
Rated 5 out of 5 stars

Superb experience exceeded expectations!

So far so good! Exceeded expectations with regard to drop-shipping requested parts to my choice of shops. We'll see how the quality compares and if there's a need for returns, etc., I'll write another review.

***There indeed was a need to return/exchange a part! They handled it like pros! Got my replacement a/c compressor dropped at my shop and they swapped it out and was good to go! No finger-pointing or feet-dragging! I'd give 6 stars if I could!

August 1, 2022
Unprompted review
Rated 5 out of 5 stars

It's a deal

Great catalog, competitive price and great customer service! Will order from BuyAutoParts again!

July 28, 2022
Unprompted review
Rated 5 out of 5 stars

Website is very user-friendly

Website is very user-friendly, especially for persons lacking technical/maintenance knowledge.Also, customer service staff was very attentive, providing excellent technical info and part tracking and invoicing assistance

July 26, 2022
Unprompted review
Rated 5 out of 5 stars

Very good price

Very good price, quality part. I bought a ac compressor for May 07 Kia. Had it installed at a local shop. The part was at a very good price. 1 ur warranty (which very few places had) and free overnight shipping. Website was easy to find the part. I’m impressed. I have passed it along to a few people. Compressor still working well. I will use BAP again.

July 26, 2022
Unprompted review
Rated 4 out of 5 stars

GREAT site

GREAT site! Parts are as described and come well packaged for shipping. Customer service was wonderful. I will order here again and recommend to my friends.

July 20, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

Ordered parts. They were as described. Shipped and delivered quickly. Worked as they should have. Great experience.

July 11, 2022
Unprompted review
Rated 1 out of 5 stars

If I could give them a negative…

If I could give them a negative five(-5) I would be more than happy to. I bought 3 parts from them. Each and every part that they sent me was either wrong, or incomplete, even after they had assured me they were correct. Of course you didn't find this out until after my car was at the mechanic, pulled apart, with all the pressure fluids drained. Leaving me no choice but to put the old parts(that don't work correctly) back on the car at a cost of $150/hr. They gave me a refund on the first wrong part as soon as I returned it to UPS, and didn't even want the part back(even though I offered to return it). Buy the time it was revealed that the other parts were not right, they insisted that I wait until UPS delivered the part back to them(which could take any number of days) before they would issue the refund.
OMG! If I'd gotten hit in the head with a hammer it wouldn't come close to the size of headache I got from dealing with these people. Save yourself the anxiety,
DO NOT USE this company.

June 23, 2022
Unprompted review

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