BuyBackTronics.com Reviews 2,141

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 587 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease, transparency, and professionalism, making the selling process simple and straightforward. Many people appreciate the excellent communication throughout the transaction, from shipping to payment, and frequently highlight the promptness of payments received. Reviewers often note that the company offers competitive prices, often higher than other companies, and provides fair evaluations of items, sometimes even increasing the initial quote. However, some customers also noted dissatisfaction with price adjustments, feeling that their items were undervalued or that the final offer was significantly lower than expected. A few other people also felt that the company did not honor their initial offers or provided unsatisfactory explanations for price reductions.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its ease, efficiency, and fairness.... See more

Product

Users describe positive interactions with product, finding the process of selling electronics very easy and... See more

Price

Clients share positive opinions on price, with many reviewers stating they received the best offer compared... See more

Payment

People report positive experiences with payment, highlighting fast and smooth transactions, with many... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company’s 5-star average rating is absolutely well-earned. They promise big and keep every promise. They made a much higher offer than any other company and didn’t pull any “gotchas” to try to we... See more

Company replied

Rated 5 out of 5 stars

This gave me an opportunity to get some residual value from my Series 7 watch as I upgraded to 11. Despite some trouble with decommissioning the old watch, John Y stayed with me until it was figured... See more

Company replied

Rated 5 out of 5 stars

The company acted with integrity. They revised my quote after receiving the phones I was selling and determined they were in better condition than I initially reported. They gave me more money for the... See more

Company replied

Rated 5 out of 5 stars

This is the second high value transaction with BuyBackTronics. The communication is fantastic, you're kept in the loop at every step. The processing of items and payment is smooth both times. I absolu... See more

Company replied


Company details

  1. Electronics Store
  2. Cell Phone Recycling and Unlocking Service
  3. Cell Phone Store
  4. Computer Store

About BuyBackTronics.com

Written by the company

About BuyBackTronics

Since 2018, BuyBackTronics has helped customers throughout the United States sell electronics for cash through a simple online and mail in process. With hundreds of thousands of successful transactions completed, we’ve built a system that is transparent, consistent, and easy to use.

Get an instant quote online, ship your device for free, and get paid quickly. Whether you’re upgrading your iPhone, selling your MacBook, trading in a GPU, or cashing out a gaming console, we make the experience straightforward from start to finish.

Why Customers Choose BuyBackTronics

We focus on competitive pricing, clear communication, and reliable service. Here’s what sets us apart:

  • Free Inbound Shipping – No hidden fees. We cover the cost of sending your device to us anywhere in the United States.
  • 14 Day Price Guarantee – Lock in your offer and protect your quoted price.
  • Flexible Payment Options – PayPal, eCheck, Check, Gift Cards, or Virtual MasterCard.
  • Competitive Market Based Pricing – Clear grading standards and consistent evaluations.
  • Optional Shipping Kits – Secure packaging available for added convenience.
  • Expedited Processing – Faster turnaround available when needed.
  • Real Time Updates – Stay informed throughout the entire process.
  • No Obligation Offers – You are never pressured to proceed.

Bulk BuyBack

We also work with schools, companies, and organizations throughout the United States looking to sell devices in volume. Whether you are managing an IT asset refresh cycle or upgrading business laptops, smartphones, and company issued devices, we provide competitive bulk buyback quotes and streamlined online processing.

What We Buy

We purchase a wide range of electronics, including:

  • Smartphones – iPhone, Samsung Galaxy, Google Pixel, and other Android devices.
  • Laptops and MacBooks – Apple and Windows models.
  • Desktop Computers – iMac, Mac Studio, Mac Mini, and Windows desktops.
  • Gaming Consoles and Handheld Systems – PS5, Xbox, Nintendo Switch, Steam Deck, ROG Ally, Lenovo Legion Go, MSI Claw, and more.
  • GPUs and Graphics Cards – NVIDIA, AMD, and Intel.
  • Cameras – DSLR and mirrorless models.
  • Tablets and iPads – Surface, Galaxy Tab, Pixel Tablet, Lenovo, and more.
  • Drones – Popular DJI models and other major brands.
  • Smartwatches and Wearables
  • Audio Equipment
  • VR Headsets

Get your instant quote today and turn your used tech into cash with BuyBackTronics.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fair price paid and timely /easy…

Fair price paid and timely /easy process for shipping/review and payment. Would recommend service to other

January 16, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Eric,

Thank you for taking the time to leave us some feedback, it means a lot to us. 😊

Glad to hear you enjoyed the entire experience, especially on your very first trade-in with us.

We really appreciate the recommendation.

We look forward to working with you again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

It was a very smooth process.

It was a very smooth process.
Looking forward to working with you again.

January 1, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Charles,

Thank you for taking the time to leave us a review and welcome to your first experience selling to BuyBackTronics.com. 🎉

Glad to hear you appreciated the smooth process.

Always a pleasure to see an older device that’s been well looked after over the years.

We, too, look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Trusted company.

Good price and quick payment. Thank you

February 1, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey David,

Thank you for the review. 🙌

Glad we were able to meet your expectations on your very first trade-in with us.

We appreciate you choosing us and hope to work with you again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 4 out of 5 stars

Downgraded

My iPhone was downgraded quite a bit, and I received less than half of what I had originally brokered for my trade in. On the flipside, at least I got a few bucks ... it's better than nothin'!

February 1, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Christian,

We appreciate you taking the time to leave us some feedback.

You’re right that the initial offer for your iPhone 8 was adjusted. Based on inspection, the device showed noticeable scratches across the display along with battery health below the 80% threshold, which did impact the final value.

While our goal is always to honor the original quote, adjustments can be necessary when condition or functionality differs from what was selected at checkout.

That said, customers always remain in control. If an amended offer does not feel right, we offer a free return so you can decide how you’d like to proceed.

We hope this provides some helpful context and appreciate you giving our service a try.

Best,
Ian
Customer Success | BuyBackTronics.com

Rated 5 out of 5 stars

Clear directions and fast payment

Clear directions and fast payment.. Everything was straightforward. I got a reduced offer by maybe $10-15 when they saw the condition of the phone, but I think it was a fair assessment and I still got a good price for it.

February 26, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Edgardo,

Thank you for the thoughtful review, we truly appreciate it. 🙌

We are glad you found the process clear and straightforward from quote to payout.

It is unfortunate, but in the spirit of keeping the process fair, consistent, and predictable, we do occasionally have to adjust an offer. When that happens, a revision is always provided along with a clear and concise explanation outlining the reason for the adjustment. We appreciate your understanding and are glad you still felt the final offer was fair.

Thank you for choosing BuyBackTronics.com. We look forward to working with you again on your next trade-in.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Buybacktronics are amazing!!

Buybacktronics are amazing. Second time using them, and no complaints, only compliments! Thanks! :)

February 25, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Chaf,

Thank you so much for the kind words and welcome back. 🎉

Second time trading in with us and only compliments, we will gladly take that.

It is always a pleasure working with you, and we look forward to the next one.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

quality - plus

superb service from the first inquiry to completion of the transaction. . .please keep the biz humming along.

February 25, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Stephen,

Great to see you back trading in with us. Your last sale was way back in 2022, so it is always nice to welcome a returning customer. 🙌

We are glad you enjoyed the entire process from start to finish. Support from customers like you is exactly what keeps the business humming along.

And yes, since 2022 we have added quite a few new categories to the site, so be sure to keep us in mind for even more of your tech in the future.

Cheers,
The BuyBackTronics.com Team

Rated 1 out of 5 stars

Might not get the money you think you will

Service offers several conditions on their website but what they consider your items condition and what you consider it are not always the same. Just be prepared to receive a counter offer significantly lower than what you are expecting.

Better of seeling the item on your own (ebay, facebook marketplace etc) than to use this service. They are responsive but dont actually offer the numbers they claim to.

February 25, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey David,

We are disappointed that we were unable to meet your expectations, especially as this was your first experience with us. That said, we appreciate the opportunity to provide clarity.

At checkout, your Galaxy Tab was submitted in “Flawless” condition. During inspection, our evaluation team documented excessive scratches on both the display and the body/bezel. These findings were shared with you in the evaluation notes.

After you disputed the assessment, the trade-in was escalated to a supervisor for a second review. The supervisor independently confirmed the same condition findings and provided photo documentation to support the adjustment. I personally reviewed the images that were shared with you and agree with the final assessment. Based on the level of wear observed, the device was accurately regraded to “Fair” in line with our published grading guidelines.

I must stress that our goal is always to honor the original quote when devices are described accurately - that is the entire essence of our service and the reason we provide instant quotes upfront. However, accurate condition selection from the outset is essential. We evaluate both cosmetic and functional aspects of every device, and our grading standards are applied consistently. Our grading guidelines are published to create clarity and consistency, helping ensure the experience is straightforward and free of surprises for both parties.

As outlined in our process, amended offers are completely obligation free. Since we were unable to reach an agreement regarding condition, your device was processed for return as requested.

We appreciate you giving our service a try and wish you the best moving forward.

Best,
Ian
Customer Success | BuyBackTronics.com

Rated 5 out of 5 stars

Buyback Tronics made my trade as easy…

Buyback Tronics made my trade as easy as it could be! From telling me what my device was worth, to how to ship it back to them. They were spot on with timelines, I didn’t have to wait a long time to get a decision once they received my device.
I would use them again absolutely!

February 24, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Theresa,

Now that is a review worth framing on the office wall. 😊

Thank you so much for the kind words, especially as this was your very first experience selling to BuyBackTronics.com. We are thrilled to hear everything felt clear, timely, and easy from quote to payout.

That smooth, predictable flow is exactly what we work hard to deliver.

We truly appreciate you giving us a try, and we look forward to your next trade-in with us.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Seamless and Professional

Seamless and professional. Honest appraisal. Provided UPS label. Highly recommended.

February 24, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Randall,

Thank you so much for the great feedback, we truly appreciate it. 🙌

We are glad your first experience selling to BuyBackTronics.com felt seamless and professional. That is exactly the kind of first impression we aim to leave.

An honest appraisal and a prepaid UPS label are simply part of how we try to make the process easy from start to finish.

Thank you for the recommendation. We would be happy to work with you again anytime.

Cheers,
The BuyBackTronics.com Team

Rated 4 out of 5 stars

The process was quick and painless

The process was quick and painless. They definitely won't give you top dollar, but if your in a hurry and ok with midrange this is likely your quickest avenue.

December 5, 2025
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Scott,

Thank you for taking the time to leave us a review, we truly appreciate it. 👍

We are glad to hear the process was quick and painless. Speed and simplicity are a big part of what we aim to provide.

As for value, we work hard to offer competitive payouts while also covering shipping, inspection, and fast processing. For many customers, the balance of convenience, transparency, and reliable payment makes it worthwhile.

We appreciate you giving BuyBackTronics.com a try and hope to work with you again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 1 out of 5 stars

Sent in a phone with a brand new screen, got it back badly scratched

I sent in an iPhone 16 with a brand new Apple-installed screen for trade-in. BuyBackTronics claimed it had "scratches on screen" and reduced their offer from $395 to $330. After weeks of back-and-forth where they assured me their evaluators wear protective gloves and handle devices with care, I declined their offer and asked for the phone back.

What I received was shocking — the screen is covered in heavy, clearly visible scratches. It looks like it's been used for months. I sent in a pristine device and got back a damaged one. Their "careful handling" clearly isn't what they claim.

I've requested compensation for the damage and am filing complaints with the BBB, FTC, and Florida Attorney General. Be very careful sending your devices to this company.

February 19, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Josh,

We are disappointed that we were unable to meet your expectations on this transaction, and we appreciate the opportunity to respond publicly with clarity.

During checkout, your device was submitted in “Good” condition, which already indicates visible signs of wear. This selection is inconsistent with the claim that the device was pristine at the time of shipment.

During inspection, your device was documented as having scratches on the screen and scuffing on the bezel. Based on the level of wear observed, the device was downgraded to “Fair” in line with our published grading guidelines. After you disputed the findings, the trade-in was escalated to a supervisor for a second evaluation, who independently confirmed the same condition assessment.

For transparency, our team provided photo documentation of the cosmetic condition along with receiving CCTV footage and a device identification video confirming the IMEI of the unit received. As shown in the documentation shared with you, the scratches were present across the display and bezel.

I personally reviewed the photos provided by our team and observed scratches throughout the display and scuffing across the bezel. This level of wear is consistent with a device that has seen prolonged use and is not something that would develop during brief transit or while in our care.

Our intake process is designed specifically to preserve device condition. Devices are placed into protective bubble bags immediately upon unboxing and are handled without tools that could cause cosmetic damage.

We take allegations of damage very seriously. After revisiting all documentation, there is no evidence to suggest that the device was damaged while in our possession.

While we remain disappointed that we were unable to meet your expectations, all evidence confirms that our protocols were followed and the device was graded accurately in accordance with both the submitted condition and our published guidelines.

We thank you for giving our service a try.

Best,
Ian
Customer Success | BuyBackTronics.com

Rated 5 out of 5 stars

Communication throughout the entire…

Communication throughout the entire process. Quick turnaround. Exactly as described. No issues or concerns whatsoever.

February 12, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey TM,

Thank you for taking the time to leave us a review, we truly appreciate it. 🙌

Looks like you enjoyed the entire experience with us.

We appreciate you choosing BuyBackTronics.com and look forward to working with you again soon.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Trustworthy

I have used BuyBackTronics many times for old electronics. They are fair and timely. When they do not agree with your initial submission, they provide clear reasoning and explanation as to why.

I've always appreciated their professionalism.

January 7, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Abbey,

Welcome back, and thank you for such a wonderful review. 💙

We truly appreciate your continued trust in BuyBackTronics.com over the years. Fairness and timeliness are standards we hold ourselves to, and on the rare occasion an adjustment is needed, transparency is key. Clear explanations and consistent grading help keep the process predictable.

Your compliment about our professionalism truly makes all the hard work our team puts in behind-the-scenes feel worthwhile. Recognition like that is much appreciated!

We look forward to working with you again on the next one.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Good honest place to trade in your stuff

They gave me a fair quote for my Xbox and inspected it within the 5 to 7 business day timeframe. They sent my money via PayPal and I got it right away. This is a great company and I can't reccomended them enough.

February 16, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Wes,

What a wonderful review!!

Your Xbox was received as described at checkout ✔️, and as always, we keep our promises.

Thank you for the recommendation and we look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

The company acted with integrity

The company acted with integrity. They revised my quote after receiving the phones I was selling and determined they were in better condition than I initially reported. They gave me more money for them after their evaluation. I am very pleased and would recommend them to others.

January 8, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Billy,

Thank you for taking the time to leave such a thoughtful review, we truly appreciate it. 💙

And yes, we love when that happens. When a device comes in better than described, we are just as quick to revise the offer upward. Our inspection process is unbiased and built around fairness. If an increase is warranted, we will not hesitate.

Not every customer is expected to know every spec or detail of their device, that is exactly where our team steps in.

Integrity means everything in this industry, so we truly appreciate you recognizing that.

We look forward to working with you again on your future trade-ins.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Pleased with the Process!

Easy process to get a quote & send in my item. Received a quick response & payment.

December 7, 2025
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Charlene,

Thank you for the wonderful review, we truly appreciate it. 😊

We are glad to hear you were pleased with the process from quote to payout. That smooth flow is exactly what we work hard to deliver.

Even more so on a first trade-in, we are happy we were able to make it simple and straightforward for you.

We look forward to working with you again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

good offer

ez processssss

January 9, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Kevin,

Thank you for the review and welcome to your first experience selling to BuyBackTronics.com. 🎉

Thrilled you enjoyed the service.

We appreciate you giving us a try and look forward to working with you again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Easy process

Easy process. Fare

January 9, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Patricia,

Thank you for taking the time to leave us a review, we truly appreciate it. 😊

Short and sweet, but it says everything someone considering our service would want to know. Fair and easy is what we aim to deliver.

Thank you for giving BuyBackTronics.com a try. We look forward to working with you again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Purchase was exactly as stated and…

Purchase was exactly as stated and transfer of payment was prompt!

January 8, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Frank,

Welcome back, and thank you for leaving us some feedback, we truly appreciate it.

When a device is received exactly as submitted at checkout, the process works seamlessly just as it is intended to. ✔️

It has been a pleasure working with you, and we look forward to working with you again soon.

Cheers,
The BuyBackTronics.com Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look