BuyBackTronics.com Reviews 2,141

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 587 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease, transparency, and professionalism, making the selling process simple and straightforward. Many people appreciate the excellent communication throughout the transaction, from shipping to payment, and frequently highlight the promptness of payments received. Reviewers often note that the company offers competitive prices, often higher than other companies, and provides fair evaluations of items, sometimes even increasing the initial quote. However, some customers also noted dissatisfaction with price adjustments, feeling that their items were undervalued or that the final offer was significantly lower than expected. A few other people also felt that the company did not honor their initial offers or provided unsatisfactory explanations for price reductions.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its ease, efficiency, and fairness.... See more

Product

Users describe positive interactions with product, finding the process of selling electronics very easy and... See more

Price

Clients share positive opinions on price, with many reviewers stating they received the best offer compared... See more

Payment

People report positive experiences with payment, highlighting fast and smooth transactions, with many... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company’s 5-star average rating is absolutely well-earned. They promise big and keep every promise. They made a much higher offer than any other company and didn’t pull any “gotchas” to try to we... See more

Company replied

Rated 5 out of 5 stars

This gave me an opportunity to get some residual value from my Series 7 watch as I upgraded to 11. Despite some trouble with decommissioning the old watch, John Y stayed with me until it was figured... See more

Company replied

Rated 5 out of 5 stars

The company acted with integrity. They revised my quote after receiving the phones I was selling and determined they were in better condition than I initially reported. They gave me more money for the... See more

Company replied

Rated 5 out of 5 stars

This is the second high value transaction with BuyBackTronics. The communication is fantastic, you're kept in the loop at every step. The processing of items and payment is smooth both times. I absolu... See more

Company replied


Company details

  1. Electronics Store
  2. Cell Phone Recycling and Unlocking Service
  3. Cell Phone Store
  4. Computer Store

About BuyBackTronics.com

Written by the company

About BuyBackTronics

Since 2018, BuyBackTronics has helped customers throughout the United States sell electronics for cash through a simple online and mail in process. With hundreds of thousands of successful transactions completed, we’ve built a system that is transparent, consistent, and easy to use.

Get an instant quote online, ship your device for free, and get paid quickly. Whether you’re upgrading your iPhone, selling your MacBook, trading in a GPU, or cashing out a gaming console, we make the experience straightforward from start to finish.

Why Customers Choose BuyBackTronics

We focus on competitive pricing, clear communication, and reliable service. Here’s what sets us apart:

  • Free Inbound Shipping – No hidden fees. We cover the cost of sending your device to us anywhere in the United States.
  • 14 Day Price Guarantee – Lock in your offer and protect your quoted price.
  • Flexible Payment Options – PayPal, eCheck, Check, Gift Cards, or Virtual MasterCard.
  • Competitive Market Based Pricing – Clear grading standards and consistent evaluations.
  • Optional Shipping Kits – Secure packaging available for added convenience.
  • Expedited Processing – Faster turnaround available when needed.
  • Real Time Updates – Stay informed throughout the entire process.
  • No Obligation Offers – You are never pressured to proceed.

Bulk BuyBack

We also work with schools, companies, and organizations throughout the United States looking to sell devices in volume. Whether you are managing an IT asset refresh cycle or upgrading business laptops, smartphones, and company issued devices, we provide competitive bulk buyback quotes and streamlined online processing.

What We Buy

We purchase a wide range of electronics, including:

  • Smartphones – iPhone, Samsung Galaxy, Google Pixel, and other Android devices.
  • Laptops and MacBooks – Apple and Windows models.
  • Desktop Computers – iMac, Mac Studio, Mac Mini, and Windows desktops.
  • Gaming Consoles and Handheld Systems – PS5, Xbox, Nintendo Switch, Steam Deck, ROG Ally, Lenovo Legion Go, MSI Claw, and more.
  • GPUs and Graphics Cards – NVIDIA, AMD, and Intel.
  • Cameras – DSLR and mirrorless models.
  • Tablets and iPads – Surface, Galaxy Tab, Pixel Tablet, Lenovo, and more.
  • Drones – Popular DJI models and other major brands.
  • Smartwatches and Wearables
  • Audio Equipment
  • VR Headsets

Get your instant quote today and turn your used tech into cash with BuyBackTronics.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was easy and they kept me informed…

It was easy and they kept me informed all the way through the process.

January 14, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Jim,

Thank you for the wonderful review and welcome to your very first experience selling to BuyBackTronics.com. 🎉

Easy is exactly what we like to hear, and communication is simply a non-negotiable for us.

Glad you enjoyed the process.

Remember to consider us again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

The procedure was easy

January 1, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Mathadae,

Thank you for the review. ✨

Glad to hear you found the process easy, exactly the process we strive to deliver.

We appreciate you choosing us and hope to work with you again soon.

Cheers,
The BuyBackTronics.com Team

Rated 2 out of 5 stars

I was told I would get $95.00 for my…

I was told I would get $95.00 for my old Mac. but, I received nothing. They told me there were problems with the device but I had no issues using it...it worked fine. I only changed over to a new model because I found it too heavy. So, I would develop some type of online review of the Mac one wants to trade for a few bucks to save time for consumer. I took time to pack it all up, take it to the ups store for nothing.

January 12, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Enrica,

We are disappointed that this transaction did not work out, especially as this was your very first experience with BuyBackTronics.com. That said, we appreciate the opportunity to provide some context publicly.

The device submitted was a 2015 MacBook Pro (MacBookPro11,4) and was selected at checkout as being in “Good” condition with a healthy battery.” For MacBooks, a healthy battery specifically indicates the battery retains 80% or more of its original capacity. The tentative quote of $95 shown at checkout is based on the device meeting those published condition guidelines.

During inspection, our evaluation team identified several issues that unfortunately affected the value of the device. The MacBook was found to have a battery that could not hold an adequate charge, noticeable wear to the keyboard and exterior, two missing rubber feet, and four missing screws on the bottom panel, which caused the lower frame to separate. In addition, the display showed bright white pressure spots, most noticeable on lighter backgrounds, and the charger included with the device was heavily yellowed from age and wear. All of these findings were documented in the evaluation notes that were shared with you.

Given the age of the device and its already modest trade-in value, once deductions for the above mentioned issues were factored in, unfortunately no remaining resale value remained for us to make a cash offer. In other words, the device did not qualify for the “Good” condition it was submitted under according to our published grading guidelines.

While the laptop may still power on for basic use, our inspection process evaluates both functional reliability and cosmetic condition based on the resale standards we must meet.

While we are focused on giving devices a second life whenever possible, given the age of the MacBook and the number of issues identified during inspection, there was unfortunately very little salvageable value remaining. In situations like this, we offer customers the option to have the device recycled in an environmentally friendly manner, which was the option presented to you.

We understand it can be frustrating to go through the process and not receive the expected outcome, and we are sorry this transaction did not work out. We do appreciate you giving BuyBackTronics.com a try.

Best,
Ian
Customer Success | BuyBackTronics.com

Rated 5 out of 5 stars

Good selling experience

Good selling experience. Payment received when quoted albeit it did take awhile. My only issue I ran into is that if you opt for their shipping/packing materials. It may not fit everything if you're selling multiple consoles. Overall, customer was good and I would use them again in the future.

February 1, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Kirk,

Thank you for the feedback, and we appreciate the 5 star review. 😊

Apologies for the issue with the shipping kit. Our shipping team is typically very careful in selecting the appropriate box, especially for multiple devices, though it does seem we missed the mark in your case.

That said, I’m glad to hear the team was able to step-in and help get things sorted.

We take feedback like this constructively and continue to improve our service.

We appreciate you choosing us and look forward to delivering an even smoother experience next time.

Best,
Ian
Customer Success | BuyBackTronics.com

Rated 5 out of 5 stars

Second time a trade with them

Second time a trade with them, and my experience is flawless. Highly recommended.

February 1, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Natallia,

Welcome back, and thank you for the wonderful review. 🌟

We truly appreciate your continued support and recommendation.

Looking forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Great experience

Worked with me to give me a fair price for my trade-in. Good explanation about why it was valued the way it was. Great experience overall.

March 6, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey MH,

Thank you for the thoughtful feedback. ✨

Yes, absolutely, you’ll always receive a thorough explanation if there’s ever an amendment. It’s an important part of keeping the process transparent and fair.

Glad to hear you had a great experience overall.

We look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Perfect transaction

Perfect transaction, timely, well done. i will positively use buybacktronics again, in fact this was my second time and i did not even shop anybody else because i knew i was gonna be treated well

March 4, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Randy,

That’s such a wonderful review, thank you for taking the time. 😊

And thank you for your continued loyalty. Nothing quite like a returning customer who also doesn’t see the need to even shop around, it really speaks volumes about the service we’ve built and refined over the years.

Glad to hear everything was smooth and lived up to expectations once again.

We truly appreciate your support and look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Good service

March 6, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Adrian,

Thank you for the review. 😊

Short and simple, but it says just about everything.

We appreciate you choosing us and look forward to many more in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

BuyBackTronics.com gave me the highest…

BuyBackTronics.com gave me the highest price for my phone. I definitely recommend them to anyone else who has something that they want to trade in.

March 6, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Dawn,

Thank you for the review and welcome to your first experience selling to us. 🎉

Glad to hear we were able to offer you the best price and that everything met expectations.

We truly appreciate the recommendation and hope to work with you again in the future.

Cheers,
The BuyBackTronics.com Team

Rated 4 out of 5 stars

It was very quick and very fair offer…

It was very quick and very fair offer to buy our old phones. I just didn’t realize there was a hefty fee for the PayPal option but still well worth it and would definitely use this site again for any future electronics.

March 5, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Lori,

Thank you for taking the time to leave us a review. 😊

Glad to hear you appreciated the overall experience.

You’re right, PayPal does carry a processing fee, which is set by PayPal as part of the transaction, as you are technically considered the seller. We do highlight this during checkout, and for that reason, many customers choose alternatives like eCheck, mailed check, or virtual card, all of which come with no fees.

Do keep this in mind the next time you sell to us.

Thrilled to hear you would use the service again - a 5 star experience awaits.

Best,
Ian
Customer Success | BuyBackTronics.com

Rated 4 out of 5 stars

Sold my second device

Sold my second device, chose the mail check but never arrived. But they got it figured out! So good customer support. They don’t take days to answer.

March 4, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Christina,

Thank you for taking the time to leave us a review and for coming back to sell your second device. 😊

While it’s rare, mailed checks can occasionally get delayed or lost within the postal system. That said, I’m glad to hear the team was able to step-in quickly and get everything resolved for you.

Responsiveness is something we take great pride in, so it means a lot when customers notice.

We appreciate your continued support and hope to deliver a full 5 star experience next time.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Priced right, paid promptly

I believe that I was given a fair quotation for the device I traded in. Once my macbook arrived at BuyBackTronics, they promptly provided a quote in under 24-hours as that was the selection I chose. I got my e-check, cashed it, and everything was smooth. The process took less than a week and it probably would have been faster if I didn't mail over the weekend. Solid business model that I would use again.

-Scott R....Louisville, Ky

March 4, 2026
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Scott,

Thank you for taking the time to leave such a detailed review. 🙌

Glad to hear everything went smoothly from start to finish and that the expedited option delivered exactly as expected. When everything lines up, the process really can move that quickly.

Also appreciate you pointing out the timing around shipping, it definitely plays a role, but great to hear the overall experience met expectations.

We appreciate you choosing us and look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

You delivered on your part

You delivered on your part. Everything wet so smoothly and according to plan. Great job.

January 14, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Victor,

Thank you for the review. 😊 It’s been a while since your last trade-in with us, great to have you back.

When the device received matches what was described at checkout, you can always expect us to honor our promises.

Glad to hear everything went smoothly.

We appreciate you coming back to us and hope to see you trading in with us more often.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Just like they said payed me on a…

Just like they said payed me on a virtual card. Would use them again.

January 13, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Erwin,

Thank you for taking the time to leave us a review and welcome to your first experience selling to us. 🎉

Just like we promised.

We appreciate you choosing us, we know there are plenty of options out there, so we’re truly honored.

We look forward to working with you again.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Prompt communicative, fair, and efficient!

Buyback Electronics does exactly what they say they'll do when they say they'll do it. The prices I've received for the products I've sent them have been more than fair---and in one case better than I expected. They communicate very well at all stages of the transaction, and make the shipping process extremely easy. I wish these folks worked at the power company, and the car dealership!

January 13, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Jimbo,

Thank you for the thorough and thoughtful review, and welcome back. 😄

Haha, this one definitely gave the team a bit of a chuckle.

You’re absolutely right, in the interest of being fair, we will proactively increase an offer when it’s warranted. It has to work both ways.

Great to hear you appreciated the ease of the process and the communication throughout, that’s exactly what we strive to deliver.

We look forward to working with you for many years to come.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

BuyBackTronics did what I expected them…

BuyBackTronics did what I expected them to do. They were timely and honest. I would do business with them again.

January 14, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Howard,

Thank you for the wonderful review. 😊

Glad to hear you enjoyed your very first experience selling to us. Nothing quite like having the integrity we run this business with being noticed, so truly, thank you.

We look forward to your future trade-ins with us.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Consistency of procing

The consistency of keeping the price as the same as the website evaluation for me was the best! I had other companies experience and none of them do that!

January 15, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Joao,

Thank you for taking the time to leave such a thoughtful review. 🫶 It really helps others considering our service make a confident decision.

Looks like the device was received exactly as described at checkout, which is exactly how the process is intended to work. When that happens, there’s no reason to amend the offer. The goal is to provide quotes that we can stand behind.

Glad to hear we were able to meet your expectations.

We look forward to working with you again soon.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Traded in two phones

Traded in two phones - got a fair deal.

January 16, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Bradley,

Thank you for the review and welcome to your very first experience with us. 🎉

Glad to hear you felt the deal was fair. Our offers are always the best possible based on current market conditions.

We appreciate you choosing us and look forward to your next trade-in.

Cheers,
The BuyBackTronics.com Team

Rated 4 out of 5 stars

Not enough money

Not enough money

January 12, 2026
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Alan,

Thank you for your feedback.

While our offers are generally very competitive, I can see there was an adjustment made after inspection as the controller could not be confirmed to be working. As a result, it was treated as non-functional and the payout reflected the value of the console itself.

This was noted in the inspection details, but I did want to take a moment to provide a bit more context here.

We appreciate you choosing us and hope you will consider us again in the future.

Best,
Ian
Customer Success | BuyBackTronics.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look