buybuy BABY Reviews 

I miss babies r us!!!! Horrible Customer service. I received a damaged package a week ago. I wrote to the site twice and also tried to call. Welp this mommy doesn’t have time to wait an hour on the phone. You’re better off registering on amazon!

DONT DO IT!!! Dealing with this company is nearly impossible because 1. They outsource their costumer service to India and you won’t be able to understand A word.
2. If you dare to cancel and order because the vendor doesn’t have the item and won’t be getting it by “estimated delivery time” you will still get charged 20% for “home delivery services” that NEVER even happened. Save yourself the STRESS of dealing with these poorly managed company specially if you are pregnant.

Dealing with this company has been a nightmare. I ordered a gift from a baby registry 3 months ago. The package came to me in terrible re-used condition. The box was torn and taped back together. I filed for a return and emailed pictures documenting the state of my gift. I sent the return back 05/20/2020. I STILL HAVE NOT RECEIVED MY CREDIT ON MY CREDIT CARD 3 MONTHS LATER. I have called the company each month and suffered through extensive waiting periods on the phone. I was assured my return was being processed and would receive credit by the end of 2 billing cycles. Still no credit. Currently I have been on hold for over an hour trying to talk with a representative. Ridiculous. DO NOT BUY FROM BUY BUY BABY!

Purchased a carseat online for my daughter since she outgrew it. The only reason we shopped here was because we had a gift card that needed to be used. The shipping was free and she could stay in her current carseat until it arrived. Well, my order is still "being processed" and hasn't shipped long after it was supposed to be DELIVERED! When you check on your order status there's a blurb stating that they are experiencing longer than average processing time with no other explanation. By the way, nowhere on the site did they mention this extended processing time, not until you buy something. No one is able to give me further information on my order. Just because you're experiencing longer processing times isn't a catch-all excuse to not do your job and keep your customers informed. Unprofessional and shady. Once they get your money they don't care about you. Shop anywhere else.

HORRENDOUS customer service. 2 hours and 36 minutes on hold to speak to a customer service representative who did not speak English, and another 45 minutes with him trying to get an unauthorized charge refunded. What a joke of a company. I will NEVER shop here again.

I WISH I COULD GIVE A NEGATIVE SCORE!!!!

I spend over $1,000.... $1,000!!!! I have received 1 item with no indication of when the rest are coming since the estimated date has come and gone and everything else just says "processing".
I called my local Buy Buy Baby and THEY we so nice, but could not get an answer from THEIR OWN COMPANY customer support!! That is just plain UNACCEPTABLE!!
I called and waited hours on the phone on MULTIPLE DAYS!!!
Tried the messenger on the website and was told an agent would be with me in 8 HOURS... no joke, 8 HOURS.
I emailed and got the worst generic response in the history of the world that emails are not being responded to because of lack of staff.
It's not like you're a random clothing or furniture company..... OUR BABIES ARE COMING INTO THE WORLD!!!!!!!!!!! WE NEED MONITORS AND BREAST PUMPS AND BOTTLES!!!!! I CAN'T DROP ANOTHER $1,000 to buy new things in the hope that someone from your company will refund my money in God knows how long!!!!!! WHEN YOUR OWN STAFF CANT GET A HOLD OF ANYONE!!!!!!!!!! CORPORATE NEEDS A SERIOUS WAKEUP CALL!!!!

They try to get you to hang up when you call customer service by giving you very long wait times and keep increasing the wait times. I would not order ANYTHING from this company again.

Purchased baby furniture and the dresser came damaged and had to return (refused delivery). Waited on the phone for two hours to speak with someone. Two and half hour wait online chat. Ridiculous. This was my first time ordering furniture from Buy buy baby. Never again, not worth it. I was hoping for a better experience since we received our crib with no issues.

Wish I can give 0 stars
Before purchasing my babies nursery crib set back in June, we asked how long it will take approximately for it to get here because I’m due late August ..they said 4-6 weeks. Ok, that’s fine! Well flash forward late August, the crib is STILL NOT HERE !!!!

We called at 4 weeks to get an update, no update. They said call again in a week or two.
We called at 6 weeks, they said they have part of the nursery set and they are just waiting on the crib which will be there in a week or less. Ok fine.
We called at 7 weeks they said they have no update on the crib. But they said the crib takes 7-8 weeks ??? What ..anyways 8 weeks have passed and NO UPDATE ON THE CRIB ..
What is going on

My baby is due any day now and she will probably have no crib to sleep in.

If they would have told us the crib takes 7-8 weeks we would have gladly spent our $2K+ somewhere else!!! Or we would have picked a different crib set

So unbelievable and so unprofessional

I recommend purchasing elsewhere

Extremely bad customer service and management.
At the time of purchase the website showed the trike will be delivered in 2 weeks, great! I thought, since it was my child's birthday in the same amount of time. not only did they not deliver the trike, the wait time to speak with any human was many hours. Really bad experience. Do not buy from here. Look, compare, and buy from somewhere else.

their scam run like this
Advertise on the website items they dont have with very low price or deep discounts, then if you order they will charge your card and pretend they run a bit late due to the virus-after 2 weeks if you complain on FB since there is no customer service email or phone is busy they will send you a fake fedex tracking nr for shipping label and not for the actual package that is never shipped.Customers receive nothing, cc charges lost and about 10% of customers give up and that is their profit for selling noting.

Despite numerous attempts to contact this merchant (website, phone, chat, email..all with extraordinary wait times up to 3 hours), I have not been able to reach anyone to report that requested and paid for gift wrapping was not provided. Two small items in their boxes arrived in an over sized plastic store branded bag tied in a knot at the top. The website describes "multi-colored dots wrapping paper and green tulle" or "multi-colored dots gift box and tied with green tulle." The items were shipped to me so that I could hand deliver. SO GLAD I saw them first so that I could actually wrap the gifts. Do not pay for gift wrapping. Very disappointing.

BEWARE- YOU CAN RETURN THE MERCHANDISE AND THEY WILL NEVER REFUND YOU- COMPANY BANKRUPT AND CLOSING- ROBBERY!!

BOUGHT OFF THE REGISTRY FOR MY NIECE, SHE GOT TWO OF SAME THING. SPOKE TO CUSTOMER SERVICE, RECEIVED FED EX SLIP. FED EX SHOWS MERCHANDISE RECEIVED ON MAY5th 2020. TODAY IS AUGUST 13th 2020! MERCHANDISE WAS RETURNED 3 MONTHS AGO AND NO REFUND? PROMISES OF REFUNDS FROM CUSTOMER SERVICE ROBOT EMAIL AND ALL LIES! 3 HOUR WAIT TIMES ON THE CHAT? SCARSDALE STORE MANAGERS ARE COMPLETELY UNHELPFUL AND LOOK LIKE LIARS ABOUT CALLING BACK AND HELPING! THIS IS CUSTOMER SERVICE?

Worst customer service ever! I purchased a dresser for my daughters nursery on 6/12/20. I received a damaged dresser and sent it back. I have called numerous times to try to fix it and each time is over an hour wait on the phone. They once asked me to make a police report as if someone might have stole it. I explained to them the item was refused. And each call I have to re-explain everything again. Here we are 8/11/20. Still no dresser and my daughter is due to arrive any day now. I’m going to request a refund but by reading other reviews that might not go so smooth either, wish me luck. DON’T BUY FROM THEM!

I'm beyond disappointed and irritated with this store. I placed an order in store for a stroller and a bassinet. It was over $1.3k order. The stroller was shipped on the same day but the bassinet a week later still says is under processing. I called, after 2h on hold, the call was dropped. on chat says over 6h wait and finally when I reach someone and ask to cancel the order they tell me they can't guarantee it will be canceled but a "request" was made. So basically, they take our money, don't deliver by the agreed time and that's it. Never again.

If I could give it zero stars I totally would. Absolute mess of an experience. Wanted to buy a simple diaper bag and it denied me twice because of errors in the zip code. So I called and tried to order through the phone. Same thing. Person working couldn’t listen to save their life. They tried ordering for me and it denied them. So they told me to contact my bank. So I did, I was so fed up with terrible customer service, I wasn’t going to continue my order.
Come to find out they charged me twice for 2 of the same diaper bag. After they denied me twice and denied the company lady, they just still go ahead and take out the money.
Absolutely unreal

Don’t ever purchase from Buy Buy Baby! The worst costumer service! I’ve placed an order and didn’t receive it! Now I try to contact them through phone and text messages and nobody answers it! What a joke!!!!

Do NOT Register Anything Here or Buy here or your money will be bye bye. I ordered a changing table for my son and daughter in law - its shows delivered and they never received it. My daughter in law called after waiting an hour and they said their standard line - don't worry we will credit the account. As of today, no credit. I will never do business with this company again.

I ordered 2 Aila sit and plays. I was charged for 2 but only received one. I called customer service and waited 30 minutes to speak to an operator who told me he would check back on July 29th to see if I received the second one. No one called me back and I have been on hold now for 60 minutes trying to resolve this issue. I also tried to do a chat online and was told my wait time to speak to someone would be 2 hrs and 25 minutes. This is beyond frustrating. I will never purchase from them again!!!!

I bought an uppaababy vista v2 stroller and a Mesa car seat from you, received them both together, stroller was damaged so I had to order a replacement which obviously took me longer than an hour on the phone until I reached someone to help me out.. I shipped it back the day after directly so didn’t want long at all. I also shipped back the car seat for a refund because I didn’t like the colour. Shipped them both together with fedex. You received them at your warehouse on July 14th yet I have not heard from you about refund or replacement. I called again and waited on hold for over 40 mins to enquire and to my shock the agent tell me yes they’ve received them at the warehouse so you’re aware of them being there but haven’t taken the next step to complete my replacement or refund? we are July 22 today still there is nothing. How does a big company like yours not process a refund or a replacement as soon as the items are received? What type of customer service is this exactly? The agent had to open a case file for this?