buybuy BABY Reviews 

WORST CUSTOMER SERVICE ON THE PLANET! I expect so much more from a company like this. Embarrassing. Order delayed for weeks only to be canceled last minute, and I was still charged THREE time for the one item on my credit card statement. Such a joke.

I will never order online again from this company. They sent me a box but it didn't contain my full order. I have spent hours on the phone and they have told me they will be sending it. Still waiting almost a year later.

The worst customer service I’ve ever received. I was charged $200 for an item I had cancelled weeks prior. I have been given several excuses as to why my money has not been reimburse to me. I will never again shop at BuyBuy Baby or Bed Bath and Beyond.

Sent a gift to a family member. Only 1/3 items delivered. They have a phone number with no option to speak to a human. No email. No way to get a hold of them. A tracking number that has no credibility. I was bamboozled.

A friend purchased a gift off our registry over 2 months ago and the item has still not been delivered (it is in-stock). I have called customer service multiple times and they have been unable to help me in that the item is still just sitting in the warehouse waiting for pickup for delivery by the carrier. I even asked if they could just swap it out for one that is in the local store and I would go pick it up but apparently that is not do-able. This is not the first issue we have had with our registry at BBB, and I certainly do NOT recommend anyone use them for their baby registry in the future. A lot of wasted time trying to track down an item, with no help from the company, while they get to keep the inventory and my friend's money. Sounds like theft to me.

The customer service we have experienced has just been horrible even after sending my original email.

My husband tried to take the stupid dresser to another FedEx place to have it ship back as instructed by you since all you did was supply us with a shipping label and a "good luck". When my husband got there (keep in mind this is the third one he has stopped at) they told him the dresser is considered a freight shipment and would need a custom box built which is going to cost us at least $200 and needs to be dropped off at a fourth FedEx location. Well, that was not okay with us considering we shouldn't have to pay a damn thing for a dresser that was delivered broken in two parts! So, when I got home from work on Monday, I called the customer service line again. This time the lady I spoke to said of well of course we can send someone to pick up the dresser because it is considered a larger item. My husband has been driving this damn dresser to 4 different locations trying to get it sent back because we were told Buy Buy Baby would not come to the house for a pickup! Do you know how hard it is to move a dresser that weights over 150 pounds?!?! Anyway, the lady on the phone said that your shipping department would be reaching out within a few days to schedule a pickup and ask for my phone which I confirmed with her twice. Well today we still haven't heard anything, so my husband called again. Turns out the lady wrote down my phone number wrong! Are you kidding me?!?!

Do you even train your customer service reps? I mean these are basic request and we have been lied to each step of the way or been given the wrong information! For a company that deals with pregnant women on a daily bias, you have made this whole situation extremely stressful! We were wanting the nursery set up before the holidays, but it doesn't look like that is going to happen. Not to mention now my husband and I are going to have to scheduled off at least two more days of work to wait around for the dresser to be picked up then for the new one to be delivered.

Which that means more days that I will have to waste on this stupid crap rather than using it on my maturity leave.

BUYBUYBABY provided me with the upmost absurd service. I was and am extremely unsatisfied & HIGHLY UPSET with the outcome of my delivery. I called to make a complaint about their 3rd party delivery guys being that they were extremely rude & handled my furniture without a care and on top of that they stole my cellular device. BUYBUYBABY did nothing to help, even after I sent footage of the incident. DO NOT BUY FROM THIS COMPANY. Go to target.

The Long Branch store had taken over 2 thousand dollars as payment in full for my daughters nursery over 2 months ago and when we called to find out the delivery status we were told they never put the order in, although we are holding the printed order in our hands they do not have furniture for us, the store employees show no empathy for the error and do not return calls. You cannot make this up. 8 weeks away from baby’s due date we are now to search for furniture and hope for a refund timely. Shame on you BuyBuyBaby.... The worst experience you could possibly have! Beware consumers!

Terrible customer service. I would not shop at buy buy baby again. I have 8 items off my registry that I never received. I have been back and forth for the past 3 weeks with customer service. Everyone tells me something different. One agent was able to locate the items and two other agents said they couldn’t. I have been bounced around from supervisor to supervisor who tell me they will get back to me but no one has. All I want are the items that were purchased but customer service continues to not give me a straight answer.

If I could give them 0 stars I would. I feel like I spent most of my pregnancy and this summer after birth on the phone with customer service, and the wait times are absurd, and it’s even more absurd dealing with customer service as they seem to be really incompetent. When placing orders, their system has taken higher percentages off lower priced items as opposed to items that cost more and I’ve had to call or physically go to the store to get it fixed. When getting items shipped they’ve taken up to 3 weeks to be delivered which is not acceptable when you are purchasing for a new baby. They have cancelled purchases on me without returning the coupon I used.

Worst customer service ever!! I ordered a bouncey seat as a baby shower gift. I ordered a gray and white seat. When it arrived it was a bright pink Minnie Mouse seat. Also, a twenty dollar checker seat. I returned the seat, asking for a refund, called twice and waited an hour to speak to someone with no luck. I have emailed 7 or 8 times with no response back. Now, I get a gift card in the mail. No, thanks!! I want a refund!!

Ordered a jog stroller and it arrived in only 3 days, yay! Unfortunately it arrived damaged. So I called and was told I would have to arrange for pickup and return, and as soon as they received it back a replacement would automatically be sent. A week and a half and one hour and 38 minutes on the phone later, I am told that the damaged item was indeed received, but ‘they’ decided to cancel the replacement because it was out of stock right now. Didn’t bother to TELL me this, so now I have no gift for the baby show IM HOSTING in 3 days. I honestly have never experienced anything like it. And, they will refund my money in 7-10 days.

Received a gift for my baby shower. Unfortunately had to return the gift. Went on their website and it clearly states - gift purchaser will have no idea that you returned the gift. I drove to fedex shipped it off and 9 days later haven’t heard anything. I tracked the package which was delivered - I emailed support twice in 4 days never heard back. Call wait time was over an hour so I called at 6am PST this morning got someone right away to tell me that they shipped a visa gift card to the purchaser. Nothing they could do. I asked why and the gentleman I spoke to did not have an answer other than well if she bought it she gets the return. I’m like that’s not how gift returns work ANYWHERE else. He’s like it’s too late. HORRIBLE company. Lies on their website. And now I can’t get something I actually need and the gift giver knows I returned it.

Nope -0⭐ Horrible everything! PAID $195 4 a gift & 2 b gift wrapped 2 b sent 4 delivery & they didn't wrap it!! How many times have they've gotten away w it cuz no1 followed up w their gift? This was special 1st mama gift!! So dissatisfied w this company Not only overly priced but customer service is non existent!!! Tell mamas 2 STAY AWAY from this company!!

Incredibly, they sent me a pre-used bugaboo Fox 2 stroller when I paid them $1400 for a new one. Scratches, dents, pieces already assembled.

On phoning customer service, all options for return and refund left me out of pocket - I’m in NYC so don’t have a car or printer to hand, and the options were taking a 30lb stroller in a box to a FedEx by cab, or going out and paying for a label to be printed.

Never shopping here again.

Baby dresser was packaged damaged. Over an hr wait to speak to customer rep.

Ordered items Oct 1, 2020. Received email Oct 2, at 12:06 a.m. stating that my items were delivered on Sept. 29th... impossible. Mind you from Sept 24th to 29th the package has gone from Cali. to Nevada to Washington state and delivered in Kennewick, WA.... I live in NewJersey.

Make sure you read all reviews before purchasing. This is an awful company. They don't respond to emails, they don't send the item but are quick to take money from customers. I managed to report them. I hope they go out of business. Be careful......

Their customer service is horrible. When you call you have to wait on the line for over an hour. They take ages to process a refund, meaning that every time you gotta call to ask about your money you have to wait for over 1 hour to speak to someone about it!

Spent over 10 hours on the phone for support for returns I have yet to receive the credit (been 2 months and counting). DO NOT have your registry with this company! If you are trying to return items, go into store to receive credit or you suffer the fate like the rest of the reviewers here - months on out if and when you do get credit after returning merchandise.

Update 9/30/20 - if you have a store nearby, return the items there and the staff in store is much more friendly than phone support and you get your money back right away. Also, if you have the customer support case confirmation# from your phone support, call your local store and see if they can assist and look into internal records/support for status update by providing your case #.