Katie and Gerald did an excellent job. AI was frustrating and absolutely ZERO help. Katie and Gerald had extremely helpful customer service skills. Both had excellent follow through and communicat... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even though I cancelled the order within 15 minutes of ordering it (can't take it per dr), the order was sent. Very annoying! On the other hand, once the package was returned, the refund went through... See more
Company replied
I wasn't happy when I realised I had ordered 5 bottles of nerve ease when my intention was to get too. Thankfully you had a support email and once I had explained I could not take magnesium in the pro... See more
Company replied
I bought some products from them I returned them in the next 24 hours of receiving them I was fully reimburse to my credit card in 3-4 days Their communication was 100% clear by email Great custo... See more
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Company details
Written by the company
Online global retailer selling online software, digital ebooks, health supplements, and other products.
Currently Experiencing High Customer Support Volume
Written by the company
- We'll be with you as quickly as possible!
- Our team is doing our very best to keep up with an increased number of calls and emails from our customers. While you await our reply, please know, you can visit findorder.com to request a return or refund, check your order status, and more.
Contact info
800 W Main St Ste 1460 , 83702-5983, Boise, United States
- (302) 200-3480
- support@buygoods.com
- www.buygoods.com
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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This company is scum sucking scam
This company is scum sucking scam. DO NOT DO BUSINESS WITH THEM. They are crooks and I am currently suing them. Check their reviews. Everyone of them is one star the lowest rating you can get. They belong in jail.
August 11, 2026
Unprompted review
Reply from BuyGoods Inc.
We sincerely apologize for the delayed response and for the frustration this situation has caused you. We understand how upsetting it can be to feel dissatisfied with your experience, and we’re sorry for the inconvenience you encountered.
We would also like to confirm that all of your orders were refunded on August 13, 2026. To ensure you have the documentation for your records, we have also resent the refund confirmation email.
We hope this clarification provides reassurance that the refunds have been completed. We sincerely apologize again for the experience and appreciate your patience. If you need further assistance, please send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
My experience with BuyGoods is bad for customers service
My experience with BuyGoods, inc.is worth experience I ever experience.i placed an order for $ 228 dollars, the order was place on 6/8/26 they tried to push to get more but i just want it what I place the order for. Well , $696 dollars were charge on my credit card. And of course there is no phone number you could speak to because all the phone # are just recording..// so I text and text that’s not what I ordered…. They said the order already placed and return it . So the order arrived on 6/22/26 and I returned it the same day I received it. And I text them to let them know. By the month of July , I text and tied to call all the phone #s. No response ! Finally I get a respond that they will not refund my money because is over 60 days. And again there is no one to get this mess cleaned up….this is the worth company I ever had to deal with…I have the receipt that they received their products….so this is a company that I will not recommend to anybody because the y are thieves and it is the worth company to deal with communication because their is no customers’ service to help you…
June 6, 2026
Unprompted review
Reply from BuyGoods Inc.
Thank you for reaching out. I’m truly sorry for the frustration and disappointment you experienced with your order and the difficulty you had getting assistance. I understand how upsetting it must have been to expect a charge of $228, see a charge of $696 instead, return the package promptly, and then have difficulty receiving a response regarding your refund.
We also apologize for the trouble you experienced trying to reach our support team. We understand how concerning it is when you have proof that the package was returned and received but are still waiting for your refund.
We attempted to reach you by phone but were unable to connect with you. We have confirmed that the returned package was received and have processed your full refund. The refund will be credited back to the original form of payment within 3-5 business days. Kindly note that the exact timeframe may vary depending on your bank or payment provider’s processing time.
We sincerely regret the inconvenience and frustration this experience caused and appreciate your patience while we worked to resolve the matter. If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Your company didn’t put down my correct…
Your company didn’t put down my correct shipping address you left out my unit/ apartment number. I sent emails to your support team giving my correct address 61/ 34 Duffield Road Kallangur Queensland Australia 4503, I wasn’t answered till 3 days later , one email said they updated my address the next email fom someone else said it’s to late to change it it en route ring DHL. I did they put me on to e commerce DHL who put me on to Dai post. Who said it’s been fixed to the correct address so track my to see how it’s traveling and it says my parcel is undeliverable incorrect shipping address. I spent 320 aud on your company’s product and you F up my shipping address. I will never use or recommend your company to anyone. Buy goods refunded me, I hope this mistake doesn’t happen to anyone in the future, but I commend their after market service. I do know everyone makes mistakes and we are all human.
Regards
S.James
July 30, 2026
Reply from BuyGoods Inc.
Thank you for reaching out. I’m truly sorry for the frustration and inconvenience you experienced with your shipment. I understand how upsetting it must have been to provide your correct apartment/unit information and then encounter conflicting updates regarding your address.
We sincerely apologize for the delay in responding to your emails and for the confusion caused by the different updates you received. We’d like to clarify that when the shipping address was updated in our system, the package had already been shipped and was already in transit, unfortunately we were no longer able to make changes to the shipping label from our end.
To make things right for you, we've gone ahead and processed a full refund for your order. Kindly have a look through your inbox, because we sent you an email with all the details. The refund will be credited back to the original form of payment within 3-5 business days. Kindly note that the exact timeframe may vary depending on your bank or payment provider’s processing time.
We hope this helps resolve the matter and sincerely regret the inconvenience this experience has caused you. If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Reply from BuyGoods Inc.
Thank you so much for your kind feedback! We’re delighted to hear that you received excellent customer service and that our team made the process easy for you. We truly appreciate your trust and are grateful for the opportunity to assist you!
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help!
—Team BuyGoods!
Customer service returned my call and…
Customer service returned my call and was extremely helpful and knowledgeable with a helpful attitude. I gave her my information then she verified it, from that point on she explained clearly what she was doing processing my return treating it like a purchase. She was awesome tell her I was impressed. Ty
August 10, 2026
Reply from BuyGoods Inc.
Thank you so much for sharing such wonderful feedback! We’re thrilled to hear that our customer service representative returned your call and provided you with helpful, knowledgeable, and friendly assistance. We’re especially glad that she took the time to verify your information and clearly explain each step of the return process.
Your kind words and recognition mean a lot to our team, and we’ll be sure to share your compliments with the representative. We’re delighted to know that she made such a positive impression and provided you with the excellent service you deserve. Thank you again for taking the time to let us know about your experience!
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help!
—Team BuyGoods!
BEWARE - Shame on me for believing the celebrity…
Shame on me for believing the celebrity endorsers (Oprah, Kathy Bates), but I did because I've struggled to lose 20 pounds for the last 5 years.
After 3 weeks of absolutely no result - and I do mean NO, not even an ounce - I asked for a refund. And I was withing the time to get the $275 back. However, they said I really needed to give it 30 days. I was offered a "VIP package," which amounts to 120 multi-vitamins, which I accepted. I asked very specifically before I did, did accepting the package negate my ability to get a refund. This question was NOT ANSWERED.
And thus, when I asked for a refund another week later I was told that I no longer qualified because I accepted the VIP package (which I hadn't even opened it when I saw what it was).
UPDATED 8/18/26
BuyGoods made good and provided the refund. Their product still didn't work for me, but they have more integrity than my original post would indicate.
August 9, 2026
Unprompted review
Reply from BuyGoods Inc.
Thank you for taking the time to explain what happened. I’m truly sorry for the frustration and disappointment you experienced after giving the product a fair opportunity and then encountering confusion regarding your refund eligibility.
I understand how upsetting it must have been to specifically ask whether accepting the VIP package would affect your ability to receive a refund, only to later be told that you no longer qualified. We sincerely apologize that your question was not clearly answered before you made that decision. You deserved clear and accurate information so you could make an informed choice.
We’re glad we were able to speak with you and process your refund. We appreciate your patience and the opportunity to resolve this matter for you. If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
They made refunds easy!
August 9, 2026
Reply from BuyGoods Inc.
Thank you so much for your kind feedback! We’re glad to hear that we were able to make the refund process easy and hassle-free for you. We truly appreciate you taking the time to share your experience, and it was our pleasure to assist you!
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help!
—Team BuyGoods!
They checked to make sure who I was.
August 3, 2026
Reply from BuyGoods Inc.
Thank you for sharing your feedback! We’re glad to hear that our team took the time to verify your information and ensure your account was handled securely. We appreciate your patience and trust, and we’re happy we could assist you!
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help!
—Team BuyGoods!
Buygoods is not to be trusted!
I filed a complaint with my bank regarding several purchases with Buygoods.
Although I cancelled my purchases in accordance with Buygoods policy, Buygoods is now using this filing with my bank as an excuse not to return my money as an excuse not to return my money. Buygoods seems to use every excuse in the book not to return my money
August 10, 2026
Unprompted review
Reply from BuyGoods Inc.
Thank you for reaching out, John. I completely understand why you feel frustrated, especially since you believe you cancelled the purchases in accordance with our policy and are now trying to recover your money. I’m very sorry for the frustration and inconvenience this situation has caused.
Please be assured this is not a refusal to assist you; the transaction must now be resolved through the payment provider handling the dispute. We suggest to continue to work with your payment provider regarding the disputed transaction.
If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
The staff was prompt
The staff was prompt, helpful, and courteous as they assisted me in resolving my concerns.
August 3, 2026
Reply from BuyGoods Inc.
Thank you so much for your kind feedback! We're delighted to hear that our staff was prompt, helpful, and courteous in addressing your concerns. We truly appreciate your patience and are grateful for the opportunity to assist you. Your positive experience means a lot to our team!
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help!
—Team BuyGoods!
I just feel this is nothing other than…
I just feel this is nothing other than a couple of vitamins put together to help your gut. I don’t think it has that much to do with the weight loss. I did ask to return and seek full refund. They offered partial refund and to keep the product.
August 9, 2026
Reply from BuyGoods Inc.
Thank you for sharing your honest feedback about the product. I’m sorry that it did not meet your expectations and that you were disappointed with the results and the product’s perceived benefits.
I also understand your concern regarding your request for a full refund and the partial refund option that was initially offered. To address your concern, we have processed the remaining amount of your refund, so you will receive the full refund for your purchase. The refund amounting $158.76 will be credited back to the original form of payment within 3-5 business days. We have also sent you the refund confirmation and return instruction to your email so please check your inbox/spam,
If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
Ordered two products through this…
Ordered two products through this payment company (CogniHoney and Presgera), one of which used AI video to sell their product. I have since returned both products but am having trouble getting refunds. Any suggestions???
I have since had email exchanges with BUYGOODS, and they agreed to refund me (although I haven’t seen it yet). Both of these products were obvious scams, so I don’t understand why BUYGOODS agrees to be their 3rd party payment company. We must get these scams (especially AI) under control! It’s getting so I’m uncomfortable ordering anything online. What a shame!!!
Just asked for more details OR my complaint won’t be taken as genuine. Believe me it’s genuine. What happened to reputable businesses?!?!?
I finally received my other refund for $315+ on 08-18-2026. Buy Goods ended up being quite reputable. The scam came from the companies selling CogniHoney and Presgera. All is now well and I am satisfied with the outcome, although it took persistence on my part and a lot of time.
July 20, 2026
Unprompted review
Reply from BuyGoods Inc.
Thank you for reaching out. We’re very sorry for the frustration and concern you experienced with your orders for CogniHoney and Presgera, particularly after returning both products and having to follow up regarding your refunds.
We understand how upsetting it can be to feel uncertain about whether your refunds will be completed, especially after you have already gone through the effort of returning the products. We also understand your concerns regarding the advertisements and the use of AI-generated content, as well as how this experience has affected your confidence in ordering online. Rest assured that your feedback will be forwarded to our internal team for further investigation.
I’ve looked into this for you, and it looks like your order was already refunded. Kindly have a look through your inbox, because we sent you an email with all the details. I've gone ahead and resent it to your email address, just in case you didn't receive it the first time. :)
Please allow 3–5 business days for the funds to reflect to your to the original form of payment. Kindly note that the exact timeframe may vary depending on your bank or payment provider’s processing time. If the refund is not reflected after this timeframe, we recommend contacting your bank directly for further assistance.
If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
I did have a few issues with regards…
I did have a few issues with regards payment and also product i cant take sadly.
But with regards sorting things out with reimbursement i found customer service very helpful and sorted all out for me kept me informed as to what needed to be done so iam very great full to those that delt with me.
August 8, 2026
Reply from BuyGoods Inc.
Thank you so much for sharing your experience with us. We're sorry to hear that you encountered some issues with the payment and that you were unable to take the product, but we're very glad that our customer service team was able to assist you with the reimbursement and keep you informed throughout the process.
We truly appreciate your kind words and are grateful for your patience and understanding. It means a lot to know that our team was able to make the resolution process easier for you. Thank you again for giving us the opportunity to help!
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help!
—Team BuyGoods!
The patches don't stick 3 days
The patches were supposed to be good for 3 days. 10 patches for a month.
They did not stick well. By the end of the first day the edges were loose, and patches was off by the next morning.
I did get a partial refund, but the 10 patches won't last the month.
August 7, 2026
Reply from BuyGoods Inc.
We’re sorry to hear that the patches did not adhere as expected and that some came off before the three-day period. We understand how frustrating this must be, especially when you expected the 10 patches to last for the month.
We appreciate you taking the time to share this feedback and are glad we were able to provide a partial refund. If you need further assistance regarding the patches or your refund, please send us an email so our team can review your concern and assist you further.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.
It was prompt but one order was missing…
It was prompt but one order was missing 3 bottles of primerenew-formula-2
August 1, 2026
Reply from BuyGoods Inc.
Thank you for your feedback. We're glad to hear that your order was handled promptly, but we're sorry to hear that one of your orders was missing three bottles of PrimeRenew Formula 2. We understand how disappointing it can be to receive an incomplete order, and we'd be happy to look into this for you.
To assist you further, could you please provide the best phone number to reach you and a convenient time for us to call? This will allow our team to contact you directly and work toward resolving the issue as quickly as possible. We appreciate your patience and apologize for the inconvenience.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help!
—Team BuyGoods!
This company is a total SCAM!!
This company is a total SCAM!!! They show AI generated videos with celebs and feature doctors that are just actors. They pull you in with products that will supposedly help people suffering from things like AMD and so badly want help. Then they won’t let you out of the purchase screen until you watch several advertisements for more supplements with more fake doctors. If you choose more bottles of the original offer for a discounted price they send you the original number but charge the higher price for more bottles. They say you will get 3 free bottles which is an absolute lie. Hard to believe there are such low life people that take advantage of older people suffering from terrible things like AMD. Unfortunately there is no recourse for scams like this. What ROTTEN individuals. I am sure they are laughing all the way to the bank. Shame on me for falling for these tactics!
August 7, 2026
Unprompted review
Reply from BuyGoods Inc.
We’re truly sorry to hear about the experience you had and understand why you feel frustrated and disappointed. We take concerns regarding product information, ordering, pricing, and promotional offers very seriously, especially when they involve something as important as your health.
We regret that the ordering process and your expectations regarding the promotional bottles did not match your actual experience. We understand how upsetting it can be to feel that you were not given clear or accurate information during the purchase process.
We’re also glad to let you know that we have promptly processed your refund. The refunded amount should reflect on your account within 3–5 business days, depending on your financial institution’s processing time.
Thank you for taking the time to share your concerns so openly. Your feedback is important to us, and we will make sure these concerns are properly documented and reviewed. We sincerely apologize for the frustration and disappointment this experience caused.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help!
—Team BuyGoods!
Even though I cancelled the order…
Even though I cancelled the order within 15 minutes of ordering it (can't take it per dr), the order was sent. Very annoying! On the other hand, once the package was returned, the refund went through in about 3 days. Lots of emails to accomplish this, but satisfaction in the end
August 7, 2026
Reply from BuyGoods Inc.
Thank you for sharing your experience. I’m very sorry that your order was shipped even though you requested cancellation within 15 minutes of placing it. I understand how frustrating and inconvenient that must have been, especially since you had already determined that you could not take the product.
We also sincerely apologize for the multiple emails and effort it took to get the matter resolved. That said, we’re glad to hear that once the package was returned, your refund was processed within about three days and that you ultimately received a satisfactory resolution.
We truly appreciate your patience throughout the process and your feedback. Please be assured that we take your experience seriously and regret the inconvenience caused. If you need further assistance, please call us at 302-200-3480 or send us an email at support@buygoods.com. We're always happy to help! - Team BuyGoods
I needed to return some product
I needed to return some product. Company was very courteous and timely working with me to provide refund upon return of product.
July 31, 2026
Reply from BuyGoods Inc.
Thank you for your kind feedback! We're glad to hear that our team was courteous and timely in assisting you with your return and refund. We truly appreciate your patience and are happy we could make the process as smooth as possible. Thank you for choosing us!
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help!
—Team BuyGoods!
Even though the product did not work…
Even though the product did not work for me, I was able to get a refund. Thank you.
August 7, 2026
Reply from BuyGoods Inc.
You're very welcome! We're glad we were able to assist you with your refund, even though the product did not meet your expectations.
Thank you for giving the product a try and for taking the time to share your feedback. We truly appreciate your patience and understanding throughout the process.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help!
—Team BuyGoods!
Reply from BuyGoods Inc.
Thank you so much for your kind feedback! We’re delighted to hear that the representative who called you today was super helpful. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass along your positive feedback to her. Thank you for allowing us to assist you!
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help!
—Team BuyGoods!
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