Katie and Gerald did an excellent job. AI was frustrating and absolutely ZERO help. Katie and Gerald had extremely helpful customer service skills. Both had excellent follow through and communicat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even though I cancelled the order within 15 minutes of ordering it (can't take it per dr), the order was sent. Very annoying! On the other hand, once the package was returned, the refund went through... See more
Company replied
I wasn't happy when I realised I had ordered 5 bottles of nerve ease when my intention was to get too. Thankfully you had a support email and once I had explained I could not take magnesium in the pro... See more
Company replied
I bought some products from them I returned them in the next 24 hours of receiving them I was fully reimburse to my credit card in 3-4 days Their communication was 100% clear by email Great custo... See more
Company replied
Company details
Written by the company
Online global retailer selling online software, digital ebooks, health supplements, and other products.
Currently Experiencing High Customer Support Volume
Written by the company
- We'll be with you as quickly as possible!
- Our team is doing our very best to keep up with an increased number of calls and emails from our customers. While you await our reply, please know, you can visit findorder.com to request a return or refund, check your order status, and more.
Contact info
800 W Main St Ste 1460 , 83702-5983, Boise, United States
- (302) 200-3480
- support@buygoods.com
- www.buygoods.com
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BuyGoods Inc.
Thank you for your kind feedback! We're delighted to hear that you had an excellent experience and that we were able to assist you with your refund quickly. We truly appreciate you taking the time to share your experience with us!
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
They were very easy to work with.
They were very easy to work with and reassured me and helped me figure out how this will work best for me to get the desired healthy weight I’m trying to achieve.
July 24, 2026
Reply from BuyGoods Inc.
Thank you so much for your kind words and for taking the time to share your experience!
We're delighted to hear that our team was easy to work with and that we were able to reassure you and help you understand the options available to you. We truly appreciate your trust and are happy to know that you felt supported throughout the process.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Thank you very much
July 25, 2026
Reply from BuyGoods Inc.
You're very welcome! Thank you for taking the time to leave us a review. We truly appreciate your kind words and support.
Thank you again for your feedback. We truly appreciate it. If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
dID NOT ANSWER WHEN I CALLED ABOUT ALMOST $1000
I called and it was an answering service -it hung up. I called and was able to leave a msg. I have not bought anything from them.|I am a senior disabled individual but i bought nothing
]on 7/16 it says:
BUYGOODS CO 302.343-2041 DE $190
BUYGOODS PRO302-455-7162 DE $432.63
BUYGOODS CO302-455-7162 DE $321.20
i PURCHASED NOTHING AND i AM REPORTING THIS TO VULNERABLE ADULTS. i HAD TO GO TO THE HOSPITAL WHEN I FIRST SAW THIS TO GET MY HEART CHECKED.
July 16, 2026
Unprompted review
The product wasn't for me
The product wasn't for me, it didn't help in any way.
After a few attempts to get a refund, they finally agreed.
It wasn't as easy as it should have been. I feel like they wanted me to just give up.
I'm not a quieter, zi tried your product and it didn't work, thank God it was guaranteed.
Thank you
July 25, 2026
Reply from BuyGoods Inc.
Thank you for taking the time to share your experience. We're sorry to hear that the product did not meet your expectations and that it did not provide the results you were hoping for. We also apologize that the refund process was more difficult than it should have been. We understand how frustrating it can be when you have to make multiple attempts to get a resolution.
We're glad we were ultimately able to assist you with your refund, and we appreciate your persistence and patience throughout the process. Your feedback is valuable to us and helps us identify areas where we can improve our customer experience.
Thank you again for your feedback. We truly appreciate it. If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
-Team BuyGoods
BuyGoods Experience
Well, after going through hell with my products from the third-party vendor Buy Goods, not receiving a response in everything being automation responses, and not being able to communicate with a live person and all the phone numbers being bogus, I finally contacted my credit card company to let them know what was happening, and I do have to say that by goods did apologize and they emailed me that they refunded me all of my money. Needless to say, I checked with the credit card company and that is exactly what happened. They did refund my money. So now I have something good to say.
July 24, 2026
Unprompted review
Reply from BuyGoods Inc.
Thank you for taking the time to update your review and share your experience.
We're truly glad to hear that you received your full refund and that the matter was ultimately resolved. We sincerely apologize for the frustration and difficulty you experienced while trying to reach our team and get assistance with your orders.
We appreciate your patience throughout the process and are grateful that you gave us the opportunity to make things right. We're especially thankful that you've taken the time to share something positive about your experience after the resolution.
Thank you again for your feedback. We truly appreciate it. If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
The ad was a fake
The ad was a fake. There was not really an endorsement for bloodpril by Sanjay Gupta.
July 24, 2026
Reply from BuyGoods Inc.
We sincerely apologize for the disappointment and concern you experienced with your order. We appreciate you taking the time to share your feedback.
After reviewing your account, we can confirm that your orders were fully refunded on July 18. Please allow 3–5 business days for the refunded amount to reflect on your original payment method, depending on your bank's processing time.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Purchased 2 products about a month…
Purchased 2 products about a month apart to give them a go, 60 day money back guarantee no questions asked and no returns of the product required. Why not, I'm covered by papal, or so I thought, they only cover if you lodge with them within 30 days of the delivery.
Told them the products didn't offer any results, offered 25% refund back, then 50% refund back then said no worries we will give you 100% just click a non existent button then silence.
48 bottles, 2 boxes, 0 results.
Won't be doing this ever again...
June 2, 2026
Unprompted review
Reply from BuyGoods Inc.
We sincerely apologize for the frustration and inconvenience you experienced while trying to obtain a refund. We understand how disappointing it must be to feel that the process was more difficult than expected, and we appreciate you taking the time to share your experience.
We attempted to process the refund for your order, but unfortunately, we are currently unable to do so because there is an open case with PayPal associated with the transaction.
To allow us to process the refund from our end, we kindly ask that you close the open case with PayPal first. Once the case has been closed, please let us know, and we will be able to proceed with your refund.
We appreciate your cooperation and hope to resolve this matter as quickly as possible. If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Quick response and correction to order
Quick response and correction to order. Worked great. Thanks
July 22, 2026
Reply from BuyGoods Inc.
Thank you for your wonderful feedback! We're happy to hear that we were able to respond quickly and correct your order promptly. It's great to know everything worked out well. If you need any further assistance, please feel free to reach out to us at support@buygoods.com. We're here to help. — Team BuyGoods!
These people charged my credit card…
These people charged my credit card $322 but never delivered my product. When I called they put me in a loop, "return product for full refund".. but i don't have product. I called several times and they said I had product and return it for refund. over and over. then today i called again and they said they had no record of my order. These are definitely thieves and crooks. BEWARE
July 13, 2026
Unprompted review
Reply from BuyGoods Inc.
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand your frustration and would like the opportunity to investigate this matter further.
At this time, we were unable to locate an account using the information provided in your review.
Could you please provide a good contact phone number along with the best time to reach you? Once we have that information, a member of our team will contact you to review your concerns, locate your order, and work toward a resolution.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Good customer service solving a…
Good customer service solving a situation I have with an order
July 22, 2026
Reply from BuyGoods Inc.
Thank you for taking the time to share your feedback! We're glad to hear that our team was able to help resolve the issue with your order and provide you with good customer service. We appreciate your kind words. If you need any further assistance, please feel free to reach out to us at support@buygoods.com. We're here to help. — Team BuyGoods!
The person I spoke to was very…
The person I spoke to was very knowledgeable and helpful
July 22, 2026
Reply from BuyGoods Inc.
Thank you for your kind words! We're delighted to hear that the representative you spoke with was knowledgeable and helpful. Providing excellent customer service is our priority, and we're glad we could assist you. We truly appreciate your feedback and look forward to serving you again in the future! If you need any further assistance, please feel free to reach out to us at support@buygoods.com. We're here to help. — Team BuyGoods!
Fake AI advertising-Beware
I wouldn't even give them the 1 star, but then I couldn't tell you of the fake marketing that they do. they have a ad out of an interview with Dr Karl K and it is fully AI generated. He had nothing to do with the ad.
They are fakes. Be Warned
July 1, 2026
Unprompted review
Total scam
Total scam. The supplements received contained NONE of the advertised products. First, I was offered a 25% refund, keep the product. Then, I was offered a 50% refund, keep the product. I requested a full refund. All information via the site and e-mails say to click the “Request a Refund” button. The button does not exist. The mailing address provided via e-mail to return the product is an undeliverable address, per USPS. The P.O. Box provided doesn’t match the zip code. The initial communications via e-mail offering the partial refunds were instantaneous. All subsequent e-mails requesting clarification and accurate mailing address have been ignored. A request for an in-person call via the AI chat resulted in a request for me to sign up for a service using a credit card.
July 21, 2026
Unprompted review
Reply from BuyGoods Inc.
Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've encountered with your refund request and return process. We understand how upsetting it is when the experience does not meet your expectations, and we sincerely apologize for the inconvenience.
Our intention is always to provide clear return instructions and timely support, and we're sorry that this was not your experience.
To resolve this matter, we have processed a full refund to your original payment method. Please allow 3–5 business days for the funds to appear in your account, depending on your financial institution's processing times. We appreciate your patience and the opportunity to make this right.
If you're satisfied with the resolution, we would be grateful if you would consider updating your review to reflect your experience. If you need any further assistance, please feel free to reach out to us at support@buygoods.com or call 302-200-3480. We're here to help. — Team BuyGoods!
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. Buy goods are scammers.
My elderly and vulnerable mother signed up to what she thought was a free trial for supplements because that’s how the company advertises it. They then took £200 taken out of her account they’d signed her up to a subscription. I emailed the company immediately to cancel the order. They replied and offered a small discount if she wanted to keep the product but before I had the chance to reply to say she still didn’t want the product, they sent the order anyway. I’ve repeatedly emailed their so called support centre and also their CEO to query this. Of course they sent them out because they know most people don’t want to have to pay to return or the hassle. I’ve received no response from the CEO (Andrei Covaci) and the support centre have not replied as to why they sent the order when I had contacted them to cancel. I just had to pay £40 to get the supplements through customs and I’ve no idea yet how much it will cost to return the supplements back to the USA from the UK. This company is a disgrace. Avoid like the plague!
July 11, 2026
Unprompted review
Scam use deepfake to sell there…
Scam use deepfake to sell there products stay way,
July 13, 2026
Unprompted review
Reply from BuyGoods Inc.
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand your frustration and would like the opportunity to investigate this matter further.
At this time, we were unable to locate an account using the information provided in your review.
Could you please provide a good contact phone number along with the best time to reach you? Once we have that information, a member of our team will contact you to review your concerns, locate your order, and work toward a resolution.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Misleading and you pay return shipping...
Misleading and they make you go through a bunch of hoops to request a refund when their bad business practices mislead you and so you get charged over $700 for 18 bottles of these pills that they advertise falsely with celebrities. You also pay shipping costs to send them back BEFORE you can request a full refund. Just wanted 3 bottles to try. Never again.
July 13, 2026
Unprompted review
Reply from BuyGoods Inc.
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand your frustration and would like the opportunity to investigate this matter further.
At this time, we were unable to locate an account using the information provided in your review.
Could you please provide a good contact phone number along with the best time to reach you? Once we have that information, a member of our team will contact you to review your concerns, locate your order, and work toward a resolution.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
Don't waste your money
Customer Service is spot on. They would response in less than 24 hours, until you request a refund for the products that didn't live up to the expectations. I've been waiting 2 days for a response. I wouldn't purchase anything from this company!!! It's nothing but sugar and fillers!
July 17, 2026
Unprompted review
Reply from BuyGoods Inc.
Thank you for taking the time to share your feedback. We're truly sorry that the product did not meet your expectations and that the delay in responding to your refund request caused you frustration. We understand how disappointing this experience has been, and we sincerely apologize.
To make things right, we've processed a full refund to your original payment method. Please allow 3–5 business days for the funds to appear in your account, depending on your financial institution's processing times.
We appreciate your patience and are grateful for the opportunity to resolve this for you. If you're satisfied with the outcome, we would truly appreciate it if you would consider updating your review to reflect the resolution.
If you have any further questions or need additional assistance, please don't hesitate to reach out to us at support@buygoods.com. We're always here to help.
— Team BuyGoods!
I got a refund with which I am very…
I got a refund with which I am very grateful. But I only got part of my paid money back
July 17, 2026
Unprompted review
Problem solved!
Andrea was very helpful and was able to give me a refund I have been trying to get for weeks. It was refreshing that I was able to talk to a person and not AI. She was courteous and was able to solved the problem of the wrong tracking number. I appreciated the time she spend on dealing with the refund. Thanks, Kathy
July 16, 2026
Reply from BuyGoods Inc.
Thank you so much for taking the time to share your experience! We're delighted to hear that Andrea was able to assist you with your refund and resolve the issue with the tracking number. We'll be sure to share your kind words with her—recognition like yours means a great deal to our team.
We're also pleased that you were able to speak with one of our representatives directly and that Andrea's professionalism, courtesy, and dedication made a positive difference in your experience.
Thank you again for your thoughtful feedback and for giving us the opportunity to make things right.If you have any additional questions or need further assistance, please don't hesitate to reach out to us at support@buygoods.com or call us at 302-200-3480. We're always here to help.
—Team BuyGoods!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.