BuyHair.co.uk Reviews 

220
TrustScore 4.5 out of 5

4.4

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Rated 2 out of 5 stars

Delivery was within a week which is more or less what I expected, fortunately I wasn't in a rush. What I didn't like was that I never got any update on my order, that's something I really don't like... See more

Rated 5 out of 5 stars

Everytime great, all orders as they should & so it was this time too! Great quality of products! Definately will order again. Sometimes the delivery takes time, but thats due to Royal Mail / Internati... See more

Rated 5 out of 5 stars

What a fabulous site this is. You may well be the saviour of my wedding day hair in June. Was wondering how on earth my 4 little bridesmaids and myself could be ready and at the venue by 11am. Then... See more

Rated 5 out of 5 stars

After discovering Buy Hair on the internet I've just received the easihair colour ring, so many beautiful hair colours to choose from. My fiends and I can't wait to order our ponytails which is goi... See more

Company replied

Company details

  1. Hair Product Store

Information provided by various external sources

We carry a range of the most popular hair extensions brands including Balmain, Beautyworks, Halo Harland hair and many more. With hair experts on hand to help you and super fast UK delivery, BuyHair is the perfect destination to get your new style!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

220 reviews

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4.4

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(220)

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Rated 5 out of 5 stars

Great products very helpful!

Love buyhair! Love the hair, the staff are very very helpful and like the fact you can talk to someone! As I have ordered hair off companies in the last and you can never get hold of them!

June 6, 2012
Unprompted review
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Reply from BuyHair.co.uk

Hi Kelly,

Thanks so much for your feedback. I am delighted to hear that you had a positive exprience with our customer services team. Don't hesitate to contact us if there is anything else you need to know.

I look forward to your future orders.

Kindest Regards

Lyndsey, Customer Care

Rated 1 out of 5 stars

Bad hair, ripped off

Bought their 'Best Quality weft' and bonded extensions. They came promptly and looked amazing while coated in silicone. After the silicone wore off - couple of weeks the hair became disgusting. I know how to care for extensions have done for well over a year. These were impossible. Constantly knotting, matting up, shedding, dull, shredded and splitting ends. I paid £100 for a full head so not cheap then fitting on top. I tried my best and paid out for so many products to help tame them but nothing at all worked. Eventually after a lot of tears and embarrassment I had them removed after 5 weeks. They're stated to last 3- 5 MONTHS! Asked for a refund and got the generic it's outside of 30 days so not investigating further. Had to pay out for more extensions from a different company after only 5 weeks when these should have lasted me my usual 6 months setting me back another large amount of money unnecessarily. The hair was so bad it was never going to last and they mislead you. Do not believe their claim of 'Top quality'. Buy what you know. These would have only been suitable wearing as clip ins occasionally but thats not what I bought them for. I will be going to trading standards and claiming back my money through small claims.

June 6, 2012
Unprompted review
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Reply from BuyHair.co.uk

Hi Venus,

Thanks so much for your feedback. I am delighted to hear that you had a positive exprience with our company and that the advice given to you helped you make the right decision.

I look forward to your future orders.

Kindest Regards

Lyndsey, Customer Care

Rated 4 out of 5 stars

Good product great postage times

Good product, good price and great delivery,kept upto date all the way thru to delivey

June 5, 2012
Unprompted review
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Reply from BuyHair.co.uk

Hi Vicky,

Thanks so much for your feedback. I am delighted to hear that you had a positive exprience with our company.

I look forward to your future orders.

Kindest Regards

Lyndsey, Customer Care

Rated 5 out of 5 stars

fantastic product, service & delivery, A* company

The product ordered and delivered was as described and it was received within days, my daughter was thrilled with it and is now looking to buy more and to please a teenager today it must be good, thanks for your service will be back

June 4, 2012
Unprompted review
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Reply from BuyHair.co.uk

Hi Carol,

Thanks so much for your feedback. I am delighted to hear that you had a positive exprience with our company and that your daughter was happy with her product.

I look forward to your future orders.

Kindest Regards

Lyndsey, Customer Care

Rated 5 out of 5 stars

Excellent Service and Very Good Value

I love this company, it's amazing. I searched everywhere for the blue bottle of Curls Rock Amplifier for my wild mane and could only find the awful new bottle or, if they did sell the blue bottle anywhere on line, it cost the earth. I eventually found BuyHair selling it at a reasonable price and eagerly placed my order. Unbelievably, they then offered me another product of my choice for free with my order, so I now have two bottles of Curls Rock for the price of one! My order was shipped and delivered within a few days and I have my favourite products at a fraction of the price. I recommend everyone to shop here if you want excellent service and good prices. A big Thank You BuyHair.

June 1, 2012
Unprompted review
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Reply from BuyHair.co.uk

Hi Caroline,

Thanks so much for your feedback. I am delighted to hear that you had a positive exprience with our company. I hope you enjoy your Curls Rock!

I look forward to your future orders.

Kindest Regards

Lyndsey, Customer Care

Rated 5 out of 5 stars

Fabulous!!

Fabulous company to deal with! Great customer service!

June 1, 2012
Unprompted review
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Reply from BuyHair.co.uk

Hi Samantha,

Thanks so much for your feedback. I am delighted to hear that you had a positive exprience with our company.

I look forward to your future orders.

Kindest Regards

Lyndsey, Customer Care

Rated 5 out of 5 stars

Great service

I was unsure of the difference in two colours of hairpiece. I was able to talk to customer services who were very helpful. I subsequently ordered the piece which arrived very quickly and was perfect. I chose this company as their selection was very good and their p&p charges reasonable-unlike some who were charging £5. Excellent experience.

June 1, 2012
Unprompted review
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Reply from BuyHair.co.uk

Hi Catherine,

Thanks so much for your feedback. I'm glad to hear that you had a positive exprience with our customer services team. Please do not hesitate to get in touch with any other queries you may have.

I look forward to your future orders.

Kindest Regards

Lyndsey, Customer Care

Rated 5 out of 5 stars

Good product

Product was good but colour descriptions could be improved upon. Hair was not exactly same as on screen (even though I checked on a number of computers), but I was lucky that it still matched. Service was good, so would use company again.

May 22, 2012
Unprompted review
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Reply from BuyHair.co.uk

Hi there,

Thanks so much for your feedback. With regards to our product images, we are currently undergoing a mass photograph session which will eventually result in all of our website images being updated. As you can imagine, hair and colours are very difficult to portray on the computer, so I am happy to hear that you managed to get a good hair match.

We have a colour matcher tool that can be navigated to from our home page. This might be a good tool for you to use in the future.

Kindest Regards

Lyndsey, Customer Care

Rated 5 out of 5 stars

great product-great service

i love my clip in pony tail. It's great when you haven't got much time and need your hair to look good. Just pull your hair back into a scrunchy and clip on the pony tail, it looks great and its so easy to use. I would def buy one of these again!
The service was great too, my order was delivered really quickly.

May 21, 2012
Unprompted review
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Reply from BuyHair.co.uk

Hi Jackie,

Thanks so much for your review. I'm so glad you love your clip in ponytail.

I look forward to your future orders.

Many Thanks,

Lyndsey, Customer Care

Rated 5 out of 5 stars

Amazing!

I've had so many different types of extensions but these are by far the best! Quick speedy delivery & such lovely customer service people, I wanted an exchange and it was dealt with so quickly!! LOVE LOVE LOVE them! X

May 18, 2012
Unprompted review
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Reply from BuyHair.co.uk

Hi Holly,

Thanks so much for your review. I'm so glad you are happy with our extensions, speedy delivery and customer services.

I look forward to your future orders.

Many Thanks,

Lyndsey, Customer Care

Rated 5 out of 5 stars

First rate service!

I ordered a clip in fringe in honey brown and its amazing! It completely transforms my face! My hair is quite fine so this adds so much body,i love it! It was here as quick as a flash too,cant fault BuyHair at all.

May 18, 2012
Unprompted review
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Reply from BuyHair.co.uk

Hi Tina,

Thanks so much for your review. I'm so glad you are happy with your clip in fringe and speedy delivery.

I look forward to your future orders.

Many Thanks,

Lyndsey, Customer Care

Rated 4 out of 5 stars

excellent delivery with minor hiccup !

Thank you for the quick delivery. When I got the parcel I was very impressed to see that you had taken the time to write on the box my special delivery instructions. However when I opened the box the lid was cracked and off the hairspray and the hairspray had leaked a little in the box. Also the tin had many small dints in it.
It may be worth while either using a larger box or sellotaping the lid onto the tin or both.
I did manage to clean all the spray from the nozzle and am happily using the product.
I will use this company again.

May 18, 2012
Unprompted review
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Reply from BuyHair.co.uk

Hi Jacqueline,

Thanks so much for your review. I'm sorry to hear about your products, we will certainly take your suggestions into account to avoid this happening again.

I look forward to your future orders,

Many Thanks,

Lyndsey, Customer Care

Rated 5 out of 5 stars

Excellent service, Beautiful hair!

The hair quality was amazing! and came very fast too would definately recommend

May 18, 2012
Unprompted review
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Reply from BuyHair.co.uk

Hi Rebecca,

Thanks so much for your review. I'm so glad you are happy with the quality of your hair and the speedy delivery.

I look forward to your orders in the future.

Many Thanks,

Lyndsey, Customer Care

Rated 5 out of 5 stars

Fantastic hair at a fair price and delivered within days

I have tried other suppliers but none as good quality and good on price . Realy hood delivery wouldnt go with anyone else now buy hair is the best

May 17, 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Hi Claire,

Thanks so much for your review. I'm glad you are happy with the quality and price of our products.

I look forward to your orders in the future.

Many Thanks,

Lyndsey, Customer Care

Rated 4 out of 5 stars

Helpful Service, very slow delivery.

I rang on a couple of occasions and each time the person I spoke to was very helpful.
The one big problem that I have is that despite me being a vat registered business in Ireland, I still had to pay vat.
I deal with six other UK suppliers for my salon and I have NEVER had this problem. They simply don't charge me the vat.
I can't claim back vat paid on goods in any country outside of Ireland, so in this case it makes no difference me being vat registered. I just don't get it!
I also have never waited as long for a delivery from the UK, it was very slow.
The service was excellent though, and the hair great too.

May 17, 2012
Unprompted review
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Reply from BuyHair.co.uk

Hi Marion,

Thanks so much for your review. I'm sorry to hear about your difficulties ordering but am glad that our Customer Services team were able to help you. We will certainly aim to speed up delivery to Ireland moving forward and investigate the VAT issue immediately.

I look forward to your orders in the future.

Many Thanks,

Lyndsey, Customer Care

Rated 5 out of 5 stars

Very good website, easy to order and quality products delivered within a few days

The website was really easy to find your way around, there is a good selection of products available and ordering was easy. Kept informed of order progress regularly by email, and good quality products arrived within a few days. The hair extensions I ordered were for my daughter, all her friends commented on how lovely they were and asked us where they were from.

May 16, 2012
Unprompted review
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Reply from BuyHair.co.uk

Hi Andrea,

Thanks so much for your review. I'm so glad you are happy with our website and products.

I look forward to your orders in the future.

Many Thanks,

Lyndsey, Customer Care

Rated 5 out of 5 stars

Great customer service, good products

We bought BuyHair products for professional use and got a really good experience. They had very good service and advices over the phone, quick delivery, nice variety of products. I definitely recommend this website.

May 16, 2012
Unprompted review
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Reply from BuyHair.co.uk

Hi Eve,

Thanks so much for your review. I'm so glad you are happy with our Customer Service and products.

I look forward to your orders in the future.

Many Thanks,

Lyndsey, Customer Care

Rated 5 out of 5 stars

Speedy service - great price!

Bought hairbands - my order was dispatched almost immediately and I'm really pleased with the product.

May 15, 2012
Unprompted review
BuyHair.co.uk logo

Reply from BuyHair.co.uk

Hi Jenny,

Thanks so much for your review. I'm so glad you are happy your hairbands and speedy delivery.

I look forward to your orders in the future.

Many Thanks,

Lyndsey, Customer Care

Rated 5 out of 5 stars

excellent

fast response and excellent customer service, highly recommend

May 15, 2012
Unprompted review
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Reply from BuyHair.co.uk

Hi Dawn,

Thanks so much for your review. I'm so glad you are happy with our Customer Service.

I look forward to your orders in the future.

Many Thanks,

Lyndsey, Customer Care

Rated 5 out of 5 stars

Great from web site to recieving product.

I have bought from HairUK a few times now and the site is easy to use the email notices of what stage the order is in and the fast delivery of goods are all great reasons for why I come back and reordeer form them. You should feel confident that your experience will be as trouble free as mine.

May 14, 2012
Unprompted review
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Reply from BuyHair.co.uk

Hi Kimera,

Thanks so much for your review. I'm so glad that you are happy with our sales process.

I look forward to your orders in the future.

Many Thanks,

Lyndsey, Customer Care

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