Buy It Direct Reviews 

Fast efficient professional.
Good prices too

Samsung Galaxy Tab S9 FE+ 12.4" Silver 256GB Wi-Fi Tablet

I bought for £377! It was brand new. It was so cheap compared to other sellers that I rang up to check it was the real deal. Absolutely brilluant deal . I love this fast large tablet. Very happy with purchase price and product. Thank you

Fantastic delivery service, ordered Friday evening and was expecting it on Monday but arrived Saturday afternoon. Product hasn’t been installed yet but everything seems fine. Very happy, thank you!

This company are great I had an issue with an appliance they were fantastic every step of the way they kept me informed and made everything simple and made me feel a valued customer.
The service from start to finish was excellent dispatch and delivery fantastic I would definitely recommend buy it direct for your appliances.

Very pleased with delivery and service from them.

Easy to select product
Delivered on tine
Good communication from carrier.(dpd)

Delivered my order on time. Got a call of the driver 30 minutes before he arrived at my home, so I didn't have to stay in on the May bank holiday. I was sent emails to keep me informed of my order status and what to do before installing my order. The driver was helpful and informative too.

Simple to purchase, good price, superb delivery options

paying for next day delivery which did not happen ,also no communication from Dpd on that day. Next day by sheer luck I saw driver delivering my oven to wrong house number 10 I am number 18,driver was not very pleasant when I asked him to check address .

Excellent item, perfect.

Excellent information about delivery, arrived on time with prompt and courteous service.

Easy, prompt and efficient

Product was exactly as described. Arrived well packed so no damage during shipping. Ordered on Sunday and product arrived Monday as promised. Excellent old fashioned service.

I ordered a very expensive Smeg cooker extraction hood from this company and deeply regret it. My electrician fitted the extractor and was about to fit the stainless steel chimney flue when he drew my attention to a manufacturing fault in the stainless steel where there was a very visible crease/crimp. I immediately phoned customer services and was offered £30 credit which i thought was rather an insult when the cooker extractor hood was almost £500. Subsequently after a long discussion at premium rate, I was told they would request a replacement chimney flue from the manufacturer and it would come within 3-5 days. After a week with no contact, I went through the whole procedure again and I was asked for a serial number. Bearing in mind the extractor fan had been installed, this was not visible. Personally I would have thought the order number and model number of the Smeg appliance would have been sufficient to get a replacement. I have been left with another 'the manufacturer or we will contact you'. I am still waiting. Now I have an extractor fan and no chimney flue. Looks great for £500. I am bitterly disappointed and clearly have made a very expensive mistake buying from this company

Everything went exactly as the Company said and kept me well informed. The delivery men came in, took the old dishwasher away and reconnected the new one efficiently without any fuss. It took them very little time. Very pleased with the result

Lovely fire that I had not seen anywhere else, very reasonable price, delivered on time by friendly respectful people

Absolutely terrible service and horrible communication,

I made an order over the phone and asked to drop off the cash, which they said was completely fine, the handler got the order wrong so I had to call back,

I then had to call back and correct the order and asked them why the total was different online than the one he sent me via email,

Their answer was they don’t know, they constantly kept asking me if if I made a mistake and my basket was different, I sent them screenshots of my basket and total which showed the exact same items and a different total,

After 4 phone calls and spending all day on the phone, the handler agreed to the basket total and sent a final invoice with a link for me to pay, even though I constantly told them I wish to drop off cash,

I then left it and thought il pay by card to save this hassle, I started a new order as even the order they apparently corrected was still wrong, the second order the payment kept coming with up with errors,

The money has gone from my account and I contacted customer services who blamed the bank, I then asked why no one had contacted me about the complain, she advised there was no complaint or any logs of me calling last week even though I have emails,

The bank have confirmed the payment and they asked why the company changed their name for the payment a few times, now this company are saying they haven’t received the payment and I need to wait 48 hours to see if it has processed even though I paid for a Tuesday delivery,

Absolutely terrible customer service

I bought 2 induction by mistake because the first one I ordered had the wrong delivery address so had to cancel it. By the time I ordered the second one just a few minutes later it had already been processed. Both arrived the following day. Sorted out the return which was so easy to do and received my refund within a few days. Very impressed with their efficiency. Definitely use them again.

Really disappointed with how things have been handled by Buy It Direct. We initially had a great experience—Chris Baggot was helpful, responsive, and everything seemed smooth while we were purchasing multiple bathroom items. Unfortunately, things went downhill as soon as we needed to return a product.
We first returned a shower door that arrived faulty. Due to an honest mistake on our end (we run a bathroom fitting business and mixed up items), we sent the wrong one back. Chris kept that item and asked us to send the correct faulty one, which we did. Around the same time, we had another shower door that didn’t fit, and he advised us to hand it to the courier when they collected the other return—which we followed exactly.
From there, everything became incredibly frustrating. We were told the second return hadn’t been received and couldn’t be located in any warehouse. We’ve spent the last two months chasing updates, repeatedly emailing and being told it was still being looked into. Despite our patience and understanding, we’ve received no resolution and, crucially, no refund.
Now, after all this time, our emails are simply being ignored—including attempts to contact someone else within the company. (paul holland) At this point, they have two of our shower doors and we’ve been left out of pocket with no answers.
It’s extremely disappointing, especially given how good the service was at the start. The lack of accountability, communication, and follow-through since then has been unacceptable. We’ve been more than reasonable throughout, but this situation has been dragged out far too long with no resolution in sight. We don’t know what to do anymore, i will try and ring them next week but it all seems very unfair as this is a lot of money we are now out of pocket and they have two shower doors of ours without giving us a refund.