Buy It Direct Reviews 

Over the last year we have bought several items from appliances Direct, and we have no complaints whatsoever, they have always delivered well within the the agreed time frame, and keep you updated with regular emails and texts on the progress of your order the delivery of teams have always been respectful and helpful.

DPD didn’t re deliver and sent back so was never received

We ordered out vertical radiator and when it was delivered the box was damaged. The driver said he had checked the packaging beneath and it was undamaged So we accepted delivery. The radiator was damaged underneath. We reported it and was told to upload photos of the but could not as the claim had not been updated we also could not update the return preference. I have since been able to upload the photos but have heard nothing since. Our decorating is being done tomorrow and we don’t know when or if the rad will be replaced.

, nice and easy to order , it is my third purchase ,choices or laptops and desktops for novice and professional use . customer service is outstanding they reply within hours ,.delivery is very nice they use DPD , *****

There was no problem with the product (as far as I can tell), looks good and was decent value.

BUT, the service and delivery was a huge let-down and cost me 3 days worth of lost time. On 2nd April 2026 I made a large order (bath, toilet, taps, accessories etc) and chose to have them delivered on Tuesday 7th April.

I got an email and text from Better Bathrooms (owned by BID) saying they could actually deliver one day early on Monday 6th even though it was a bank holiday. I agreed and was given a time slot of 1pm-5pm. Lo and behold Monday comes and it's 6pm and there's no sign of them despite an email (probably automated) saying it was out for delivery.

Never mind, I thought, as it'll probably be here first thing Tuesday now like originally intended. At about 1pm I realise that probably wasn't gonna be happening and the bathroom fitters were getting impatient so I rang them.

The lady on the phone said "oh the delivery van broke down", we can deliver it on Thursday 9th now some time in the afternoon. I asked her why I hadn't been informed of any of this, and why their mistake now meant I would be losing nearly 3 days. She sort of mumbled something and said she would refund the delivery (she didn't) and raise an official complaint (she didn't).

I rang the next day and was fobbed off again by a man who seemed completely uninterested in doing his job and he assured me he would raise a complaint and I'd receive an acknowledgement and a follow up. Well, it's over a month later and none of that has happened. All that did happen is that my bathroom took 3 days longer than necessary and cost me £550 extra in wasted labour costs.

Stock and prices were good, customer service and delivery were not. I wouldn't use them again.

UPDATE: I received a refund, but only after reporting them to trading standards and making numerous calls and spending literally hours on the phone trying to sort it all out.
SCAM. AVOID. THEY DO NOT SEND ANY ITEMS.
Placed an order for a door through b &q. Heard nothing so called b &q. They informed us that the item, a door had not yet been dispatched. They messaged buy it direct who emailed to say there was a delay. Unfortunately we therefore had to cancel the door fitter as the door would not be guaranteed to arrive in time. I tried emailing but the email address is not valid and the phone number is a premium rate number.

Went to b & q a few days later and they again confirmed the item had not shipped. Today, after it was supposed to have been delivered I received an email saying status awaiting shipment and asking g if I had received the door. Why would you ask that if it clearly states it hasnt shipped yet. Why are you not sending the item? You cannot blame b &q or the courier as you yourselves have not even arranged delivery yet.

So it seems to me this company is a scam. They took my money and a week later, I have no door. You cannot get hold of them without spending more money and the. There's still no guarantee I'm not just left on hold. Who even charges you to call them these days? The company are registered as a legit company but I would strongly against ordering from these people. I have spent 170 on the door and lost my fitting appointment now too. Avoid. Scam.

Awful avoid at all costs !!
Also known as better bathrooms
They basically pre buy items from China and will only ship when they have enough orders .
It was so late weeks and weeks and when it arrived ( radiator for a bathroom ) the pipes didn’t even reach the wall and was a totally different color .
They would not even refund me £35 to get the parts needed and fitted to make it actually look the item listed .
The answer was from the manager your plumber should have known it may need extra parts
This has been going on months now .
I will never buy anything again from this company
Avoid and buy elsewhere !!

Review:
I purchased a fridge from Appliances Direct and paid extra for a 4-year unlimited extended warranty administered by UK Warranty Ltd. The fridge is 2.5 years old and completely broken—it is leaking water on my floor and freezing my food.
UK Warranty has sent an engineer TWICE and failed to fix it. Under the terms of the policy I paid for, if it cannot be repaired, it must be replaced with a brand-new machine. Instead, customer service has been incredibly rude and refused a replacement.
Because this is a regulated insurance product, 1 am now raising a formal complaint to escalate to the Financial Ombudsman Service (FOS). Leaving a paying customer with a leaking, dangerous appliance for over a month is a disgrace.

Found a bargain AMD Ryzen 9 AI laptop at around £800 and the whole experience was great from order to delivery.

Delivered as arranged. Item as described.

Easy to order. Good communication. Great delivery.

Paid for next day delivery as needed to book plumber in. Arrived 4 days later. Got a refund for delivery but part missing so had to cancel plumber again. Still waiting for missing part.

Ease of ordering and access to the parking and collection point was good but the staff there could have been much more welcoming, not the best impression for a new customer.

I am writing this review to express my complete satisfaction regarding the delivery service provided by Mr.G from Appliances Direct today. Friendly and smiling with excellent positive attitude he just made a great start of the day.
Thank you very much, Mr.G!
Mr.G from Bulgaria

Very helpful staff on phone & product delivered within 2 days

Packaging not secure, contents moving around inside the box. 1 significant missing part.

Although I ordered my laptop quite late in the day, it still arrived as stated the following day.
With a bit of apprehension, I decided to opt for a refurbished Mac, but unsure of what to expect! I need not have worried- it arrived in perfect condition, in its original box, with its charger in the same perfect condition. Extremely happy with my purchase - I can highly recommend this company.

Fast efficient professional.
Good prices too

Samsung Galaxy Tab S9 FE+ 12.4" Silver 256GB Wi-Fi Tablet

I bought for £377! It was brand new. It was so cheap compared to other sellers that I rang up to check it was the real deal. Absolutely brilluant deal . I love this fast large tablet. Very happy with purchase price and product. Thank you