Buy It Direct Reviews 

Price fitting expertise

Items delivered as ordered and as promised. They called 45 mins before delivery to confirm, and it was painless from order to delivery.

A terrible experience with their claims team. I bought some furniture and damage was caused to the property which I was blamed for. I requested compensation to pay for damages, however my emails have been ignored by Mr Monuar Rahman. Terrible and unprofessional service. Avoid at all costs

Online ordering very straightforward. I decided to collect item from warehouse in Huddersfield. It stated I would receive an email when it was ready to collect however I did not receive an email. On collection there was no staff available to assist putting heavy item in to vehicle, however a member of staff who happened to be walking through the car park did assist when we requested assistance.

I genuinely wish I had read some of the negative reviews before placing my order.

I spent over £600 with Appliances Direct and paid extra for next-day delivery because I urgently needed a microwave. Instead, I was left at home all day waiting for a delivery that was never going to arrive.

What makes this worse is that the company knew there was a problem. Despite receiving calls from them on the day, nobody informed me that the microwave had been damaged and would not be delivered. I only found out after chasing them myself.

I then spent around 30 minutes on the phone being transferred between departments, left on hold and disconnected. The overseas call centre advised that the UK head office does not take customer calls and that the only option was to wait for a manager to call back within a two-hour time slot. That callback never happened.

I repeatedly asked to speak to a manager and was refused. Once I requested a refund, I was later told that because I was no longer a customer, a manager would not be calling me. Apparently, once they had my money back in my account, they no longer felt the need to address the complaint.

Items can get damaged in transit and mistakes happen. What is far harder to accept is a complete lack of communication, broken promises, no accountability and a refusal to let customers speak to anyone empowered to resolve a complaint.

I submitted a formal complaint by email and, despite this being part of the company's complaints process, I am still waiting for a response. Given the way this matter has been handled so far, I am not confident that I will receive one.

For a company happy to take over £600 from a customer, the after-sales service was shockingly poor. Based on my experience, I would strongly advise anyone considering a purchase to think carefully before ordering.

Super price and quick delivery. All goods as expected

Simple to order a new phone - competitively priced - delivered promptly - good communication.

Very easy buying experience. Excellent description of products with clear and competitive prices followed up by continual communication throughout purchase and up to delivery.

I purchased a monitor that has been suffering from the same recurring fault every few months. Each time, I have to spend weeks documenting the issue, arranging shipment, waiting for the repair, and then waiting again for the monitor to be returned. The problem keeps coming back despite the repair attempts.
The manufacturer has made it clear that they will not replace the monitor, even though this particular unit appears to be inherently faulty. The retailer, in turn, states that a replacement can only be approved if the manufacturer determines that further repairs are not economically viable.
However, the manufacturer has also indicated that they do not intend to reach such a conclusion. As a result, the retailer refuses to replace the unit, leaving me trapped in an endless cycle of repairs for the same defect.
This experience has cost me well over 200e.
Do not make the same mistake. Even if you buy from the .ie domain, it may lead you to believe you are dealing with an Irish retailer, but the business operates from the UK. The EU consumer law won't apply.

Great company to deal with. They keep you informed about your order and offer quick delivery options and deal with problems swiftly.

web site easy to use and all staff go above and beyond in delivery to insurance cover the products good value for money ya cant go wrong

We ordered four large appliances, fridge, washing machine, dishwasher and microwave on the 21st May and were told they would arrive 1st June and so we moved into our new house on the 30th May (no appliances).

The appliances didnt arrive on the 1st June so we rang and were told the hisense fridge would take 3 weeks more, we asked which fridges were ready to go, they found one, we agreed and customer service said everything would be delivered on the 4th June. 3rd June and no tracking or emails, no good, we ring and everything is going to take another 2 weeks. We asked to speak to a supervisor repeatedly, nobody would talk to us. We asked to cancel the order and were told they would. We went and order all the appliances again from currys, and now several after that call we get a message from buyitdirect saying "Yay, your order has been dispatched".... Unbelievable, Im actually stunned at how bad the customer service is, its insane, lies upon lies

Upgraded to 2 stars because I actually got my refund

Do not order from this company!! Item ordered from Appliances Direct for next day delivery. One week on, the item hasn’t been delivered and refund has been refused whilst they investigate with their courier!

Absolute shower of a company. Falsely advertising stock levels to get the sale, then eventually delivering weeks late only to discover that they have sent an air conditioning unit not fit for purpose in the UK. As others have complained on reddit, they have sent out a model with window brackets for internal opening windows only. Support has been an absolute joke - trying to fob me off with silly responses implying I've not put the bracket on properly (even the instruction manual confirms the bracket supplied is internal windows only!) and left waiting a day for a response at least every time. Do not order from here.

I ordered a new Beco washing machine from this company to be delivered & installed there was a problem with the delivery so I decided to cancel the purchase! The process was handled extremely well by this company great communication step by step updates & a full refund what service!! A1XXXXX I would definitely buy from this company again! Well done regards Ken Taylor 🇬🇧

The oven is exactly as advertised, nice quality. The delivery was on time. Thanks

Was kept informed when it was posted and delivered and all the steps to the delivery. Great company to order stuff from, not like some Ive dealt with,

2 out of 4 laptops needed to be retrrned as one was the wring soec and was also covered with a dangerously fitted skin, the other the bezel was broken and hanging off. Woeful returns - AVOID!!

The item arrived Damaged and not had a reply from you as to how you plan on rectifying the issue.

Over the last year we have bought several items from appliances Direct, and we have no complaints whatsoever, they have always delivered well within the the agreed time frame, and keep you updated with regular emails and texts on the progress of your order the delivery of teams have always been respectful and helpful.