Despite two days delivery delay I was constantly kept updated with the status of my purchase (aircon during heathwave) and was plenty option provided if i no longer want item and got £10 credit in th... See more
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Review summary
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Our existing washer of 16 years started showing errors, and in my experience these were due to motherboard disintegration. Rather than getting unknown service engineers to mull over the problem scratc... See more
Company replied
Microwave dead Bank Holiday Friday,ordered a new one ,told it would be Tuesday 7th due to holiday weekend.Fair enough. Great news they sent it on DPD arrived Saturday. Fantastic service ,one happy pa... See more
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Although I ordered my laptop quite late in the day, it still arrived as stated the following day. With a bit of apprehension, I decided to opt for a refurbished Mac, but unsure of what to expect! I n... See more
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Company details
Information provided by various external sources
Huge discounts on Cameras, Camcorders, iPods, Sat Nav and more. Buy it Direct are one of the UKs largest online retailers offering a huge range of electrical and home products available with next day delivery.
Contact info
Neptune Way, HD2 1UA, Huddersfield, United Kingdom
- www.buyitdirect.co.uk
4.1
Great
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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They sent the wrong instructions
They sent the wrong instructions, then sent an email which would't open, got there in the end by watching a utube video.
June 26, 2026
Reply from Buy It Direct
Dear Customer,
We are sorry to hear about the inconvenience you experienced with the instructions and email. We're glad to hear that you were resourceful and found a solution by watching a YouTube video.
If you ever need assistance in the future, we recommend visiting Laptops Direct (laptopsdirect.co.uk) for a wide range of laptops and tech products.
Best regards,
Lee
Reply from Buy It Direct
Thank you for your positive feedback! We're delighted to hear that you are happy with the item you purchased, the reasonable price, and the fast delivery. If you're looking for more great deals, we recommend checking out Appliances Direct for a wide range of appliances.
Best regards,
Molly
I have to say I was highly impressed
I have to say I was highly impressed, I ordered the BBQ on Friday 1:30pm and it was delivered by 11am on Saturday, exceptional service!
June 29, 2026
Reply from Buy It Direct
Dear Customer,
Thank you for sharing your positive experience with us! We are thrilled to hear that you were highly impressed with the quick delivery of your BBQ. Providing exceptional service is always our priority, and we are delighted that we could meet your expectations.
If you ever need anything else, feel free to visit Laptops Direct for a wide range of electronic products.
Best regards,
Lee
Delivered as arranged
Delivered as arranged, installed quickly - it works and registered
Happy customer
June 26, 2026
Reply from Buy It Direct
Hello,
We are delighted to hear that your order was delivered as arranged and installed quickly. It's great to know that everything is working well and has been registered successfully. Thank you for sharing your positive experience with us!
If you ever need any more products, we recommend visiting Appliances Direct (appliancesdirect.co.uk) for a wide range of appliances to choose from.
Best regards,
Lee
Follow up review to what has been a…
Follow up review to what has been a awful experience with buy it direct from start to finish have attached return label for dpd collection 29/06/2026 I have had the time to look at the packing it is in awful condition with no base to the box it remains as it arrived untouched in the frankly falling apart box we're has it been before me? This is just another element of a very sorry affair from a company who I genuinely believe do not give a dam about product care customer care genuinely any dam care .
June 28, 2026
Unprompted review
Reply from Buy It Direct
Hi Philip,
Thank you for your review.
Please accept our sincere apologies for the disappointment following your experience with your order and return. We appreciate you sharing your further concerns regarding the condition of the packaging and how this has affected your confidence in the product and our service.
We carefully review customer feedback internally and ensure it is shared with the relevant teams to help improve our products, packaging, and overall customer experience.
Kind Regards,
Dyann
Scam / Cowboys avoid
Pay for next day saturday delivery get the below 1 hour after they close stating we wont get it tomorrow, we wont know anything else until Monday (3 days later) and we cant even contact them...
Scam company time to raise a charge bac
This is for an order in excess of £1k aswell.
"We're really sorry about the delay. We are investigating the problem with your order and will update you with a new delivery date by 3pm on 29/06/2026. Unfortunately, your order won't be delivered tomorrow."
June 26, 2026
Unprompted review
Reply from Buy It Direct
Hi Joe,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Reply from Buy It Direct
Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with our on-time delivery service. Your recommendation means a lot to us! If you ever need anything else, feel free to visit Laptops Direct for a wide range of laptop options.
Take care!
Lee
Bought an air conditioning unit on 8th…
Bought an air conditioning unit on 8th June within 16 days it was clear it simply cannot cool the space it's supposed to. Raised a return request and was told their terms don't allow returns on commercial items. I bought this in my personal name as a consumer. The Consumer Rights Act 2015 gives me the right to reject a product that isn't fit for purpose within 30 days no terms and conditions can override that.
I have now sent a formal letter citing the relevant legislation. If this isn't resolved promptly I will be escalating to trading standards.
Disappointing experience from a company that should know consumer law. I'd urge anyone in a similar position to know your rights before accepting a refusal.
** So they asked me for photos which I sent to their WhatsApp number, they confirmed they had them on the phone and came out with the same old rubbish we don’t refund a commercial item. Funny how everything is done over the phone, they don’t seem to like to leave a paper trail. Then today I get an email saying Here's a note to let you know, we've closed your recent case about a return. This company are a bunch of scammers and they use overseas customer service to fob you off**
June 24, 2026
Unprompted review
Reply from Buy It Direct
Hi Nano,
Thank you for your review.
Please accept our sincere apologies for the disappointment and frustration you've experienced with your return request. We understand how frustrating this might have been.
Your comments have been passed on to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review.
Kind Regards,
Dyann
Arrived when they said and the delivery…
Arrived when they said and the delivery man was really helpful and pleasant, the TV is very nice too.
June 21, 2026
I bought a reconditioned freezer for…
I bought a reconditioned freezer for the garage. It was a good price but one or two more dents than expected. But,it’s great for the garage and saved some money. It was so easy to order the freezer and we collected it just a few hours later, would definitely buy from them again.
June 18, 2026
Great prices and service!
June 20, 2026
Buy it Direct
Two guys delivered and fitted my washer a hoover h wash that was supplied by this outfit ,I am pleased with it and will happily shop with them again my only grumble is they rang me three times to check my address then just casually mention extra warranty cover which you can add when you buy the machine you just click it but I hadn't done that because I didn't want it they ask you why you don't want it but they
don't make a note of it so you get another call ,the last caller said I'll take you off the list and I've not had another call since so easily remedied and great product
June 11, 2026
Great prices and customer service
Great prices and on the one occasion I've needed customer services, they were very responsive and helpful.
June 17, 2026
Unprompted review
Another top class device at an excellent price.
This is the second laptop we have bought from you in the last few months (and previous purchases some years ago). I had bought myself a Dell; this was an HP for my wife (Dells reminded her too much of work!). Both are superb value; premium devices for budget prices and almost indistinguishable from new. (There's a significant difference between 3rd and 10th generation i5s; much less between 10th and 15th.) And delivery is amazingly fast; ordered at 19.00on Friday evening, arrived 11.00 on Saturday. Highly recommended.
June 15, 2026
Nice radiator
Ordering straight forward process. Arrived on time. Not installed in new bathroom yet so cannot comment on functionality. Looks nice.
June 11, 2026
I highly recommend, incredible company
Incredible place. This was my 2nd purchase from Laptops Direct and honestly I can never complain. The first order I made a few years ago, flawless. This recent order just a few days ago, FLAWLESS. They're incredible, cheap and honestly so far one of my favourite companies. I highly highly highly recommend because of my experience, its been nothing less of spectacular.
June 14, 2026
Great service and value
Great service at a very good price. You will find it hard to find a company as good.
June 14, 2026
Easy ordering process
Easy ordering process, good range of items, staff at pick up facility very friendly and extremely helpful. Couldn't find fault anywhere.
June 11, 2026
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