Buzz Sneaker Station Reviews 33

I visited your store in Bucharest Băneasa mall recently and had an uncomfortable experience with one of your sales assistants.

While I was inside the fitting room, still selecting the items I intended to purchase, the employee entered the space without asking for permission. As you can imagine, this is a very private area, and this kind of behavior is inappropriate and invasive.

When I asked for space, his response was defensive, which made the situation even more uncomfortable.

I believe in professional and respectful service, especially in a retail environment, and this situation did not reflect that standard.

I trust you will address this internally to ensure a more respectful experience for future customers

I ordered the Retro Nuptse 1996 North Face Jacket from the store, it costed 349,99€ i found it on discount at 188,90.. i gave it a shot they delive it to me i paid the delivery guy when he bring the package.. and i was terified of the reviews here that maybe is fake and maybe is damaged.. so i recorded myself while opening the pack.. i checked everything it was absoloutely real as i ordered and not a problem at all.. i order it from Buzz Sneaker Kalamata Greece.. maybe in other countries is problem but i had to let a 5star reviw

the boxes were completely destroyed. The shoes looked worn and there wasnt a receipt. Awful experience

I went to return something and the communication with the staff was scandalous. I wanted to exchange it for a pair of sneakers, but they didn't have the size and told me to go to another store. With some kind of communication, I don't know. Is it my responsibility, my duty, that when they can't afford it, I go and take care of it?

Just don't buy anything from them they are the worse!!!

BUZZ refused to refund my money for defective shoes, even though I filed a complaint. Their customer service is extremely disappointing, and they show no interest to resolve the issue. I will never shop with them again!

Canceled my order with no explanation, from other reviews it seems like I’m not the first one. Stay away from them

Bought a pair of shoes for 90 euros at black Friday offers and that was maybe the best price from all the other shops in the whole internet. They sent me other shoes which of course I have sent back and they assured me that they will send me what I have ordered. But after they claimed that they don't have my size in stock and refunded my money. A few days later I have visited the site again and my size was there... In stock... The price? 150 euros... Never buy from this shop!!

I ordered a pair of shoes and after 1 week they emailed me “shoes are no longer in our store”.
Customer support was unprofessional.
Spend a little more money and buy from someone more serious.

Bought a pair of Nike Huarache WT in size 42 EU and they are like 3 sizes smaller, like I had pairs of shoes that run small, but not at this scale.
Don't know if it's the shoe's fault, since I never had this problem with any Nike shoes.

I ordered a pare of samba’s.
Order placed on Sunday delivered in store on Monday.
Perfect!

Ordered a pair of Sambas... the box I received them was completely destroyed and I mean disintegrated... they lacked the manufacturer's tags but I was happy they were not worn. I checked online whether they were a genuine product or not, seem to pass the checks but the condition in which I received them makes me believe they are not original. Time will tell...

I placed an order on 29.05.2024 and after 6 days, i didn't receive it....

I bought a pair of adidas 2000s at the store first they were alright but within a month of wearing them (not even daily mostly once or twice a week) the soles are completely destroyed and started detaching from the shoe and i saw that where the sole was supposed to be stitched it wasnt even stitched it was held together by glue. The quality of the sneakers they sell is absolutely horrible and its not the only one who has complained about this.

Can’t refund when bought in stores.

Your online ordering system is ‘amazing’. If 0 was applicable I will choose 0

Terrible experience with the customer support. I ordered the Crep Protect ultimate tube pack which arrived to me damaged as they packed it in a plastic bag. I asked for a return and a replacement with proper packing. Everything was confirmed on the phone, only to receive an email a few days later stating that they will no longer replace the product as it is out of stock. The support agent checked and confirmed with me on the phone that the product is still available, "more than sufficient stock" she quoted, and the product is available online on their website too. Seems like it is easier for them to just lie and pretend there's nothing they can do instead of fixing their own mistakes.

Worst experience with a sneaker reseller.
The discussion with them by email was like i was speaking with a bot. They dont care about people, they care only about profit, doesnt matter if you are right or not. The online ordering is sh*it and they dont have every adress, i couldnt order at my home, although i stay almost in the center of Bucharest.
I dont recommend!

I bought online a pair of shoes which come with extra laces but when they arrived there were no extra laces. I contacted the support but their response was simply that either someone from the delivery company stole them or they had them in store without the laces. Complete BS. So i will not receive my extra laces thanks to Buzzsneakers. Very very poor client service! Avoid those scammers.

They sell fake sneakers.
I'll go to return my sneakers tommorow and if the do not refund the money within 10 work days like they promise I'm suing them.