Excellent customer experience. I bought a returned espresso machine with as stated minor scratches and stains. The product arrived in actually near perfect condition as If purchased new, and better th... See more
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I bought a combo keyboard and touch pad for my iPad. It arrived in a day but there was other issues with it than stated on the site. I contacted BVA, send pictures to show the problem and after 1 day... See more
Horrible and stressful non-service. I finally lost close to 3000 euros on a purchase of a Porsche which turns out to break down after 10 minutes driving. Also the paperwork was not in order (they clai... See more
I purchased a Japanese sword but received something quite different from the advertised item. I sent several emails but no reaction except for a first useless standard reply. How can you be so popu... See more
Company details
Information provided by various external sources
Als grootste veilinghuis van Europa valt er bij BVA Auctions altijd wat te bieden. In opdracht van diverse partijen veilen we onder andere bedrijfsgoederen, vastgoed en nieuwe producten. Dat zijn niet alleen faillissementsveilingen, maar ook veilingen vanuit overstock. Elke maand plaatsen we op onze site meer dan 140.000 producten, ook wel ‘kavels’ in veilingtermen. Wij doen elke dag ons best om jou te verrassen met bijzondere producten tegen een lage prijs. Via onze Contact & Vragen pagina kunt u uw vraag of klacht aan ons communiceren: https://support.bva-auctions.com/hc/nl.
Contact info
Kryptonweg 8, 3812 RZ, Amersfoort, Netherlands
- https://support.bva-auctions.com/hc/nl
- https://support.bva-auctions.com/hc/nl
- www.bva-auctions.com
3.0
Average
8K reviews
No recent history of asking for reviews
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I didn't get the sofa I bought and get…
I didn't get the sofa I bought and get no response from the costumer service.
June 30, 2022
Reply from BVA Auctions
Dear,
Thank you for your review and how annoying that you are not satisfied with BVA and customer service. We always try to help customers as best as we can. Unfortunately, this did not work out well for you. If you still have questions, please contact our customer service. You can find our chat through the contact page on our website. https://service.bva-auctions.com/nl
Quirine- BVA Auctions
Great service
Great service! If there are any issues, they are always fixed by the friendly staff.
June 30, 2022
Stay away from this website
10-06-2022 on the date
I bought the product 64831-24 kavel no. Did not come.
On 20.06.2022, I wrote to the customer service that the product will be delivered to me within 7 days and it still has not been sent. Customer service said they would contact the sender.
I was going to go on summer vacation 5 days ago.
I received an e-mail on 23.06.2022.
They sent the product and it will be delivered on 06.07.2022. But Nothing Track trace Track number.
So funny. I'm buying a 610 euro laptop, no shipping number
The product I will receive in 1 week will arrive after 1 month (if it comes)
I canceled my vacation because of you.
23.06.2022 I wrote to the customer representative Ms. Sanne.
I say give the sender's phone number, he says no.
I say send my money back, he says no.
Are you kidding?
If you do not send my product immediately, I will take your and the sender to court.
I am writing it again from here on 06-07-2022, when the product did not reach me, I sent the money ( €610 ) to TBAuctions Netherlands B.V.
and seller laptoptekoop nl
I will file a claim for compensation.
The money for my plane ticket,
I'll ask for money for the days you've been waiting
and I will return the product.
I have a lawyer's insurance, the costs do not scare me.
There are hundreds of court decisions on search google.
Have a nice day.
Sorry for the bad english.
June 28, 2022
Unprompted review
Reply from BVA Auctions
Beste Ali,
Wat vervelend te lezen dat je je kavel nog niet hebt mogen ontvangen van de verkoper.
Ik zie dat je 20-06 contact met ons opgenomen hebt hierover en dat wij, omdat de kavel wel in het verzendproces zit, deze niet konden annuleren.
We hebben hierover contact met de verkoper gehad en deze liet dezelfde dag aan ons nog weten dat er een vertraging op de levering zat wegens omstandigheden.
Hij zou jouw kavel zo snel mogelijk toezenden aan je. Dit is ook dezelfde dag nog vermeld aan je.
Met vriendelijke groet,
Ester
BVA-Auctions.
Reply from BVA Auctions
Dear Marios,
Annoying to hear that your lot is not available, my apologies. Fortunately, we did manage to initiate a credit.
Kind regards,
Linde-BVA Auctions
Incomplete and inaccurate description…
Incomplete and inaccurate description of lots. There is also a chance that you will not receive the bids or that they do not comply with their description. There would be several minuses ... Otherwise the experience is ok.
June 24, 2022
Reply from BVA Auctions
Dear Mihail,
We try to describe the lot descriptions as comprehensively as possible, but sometimes we have very little information available. All the information we have, we mention. Furthermore, you should receive every lot. If you have not received a lot, it is important that you contact us, so that we can contact the seller. Hope to see you soon at our upcoming auctions.
Kind regards,
Linde-BVA Auctions
i have won 2 lots since 2 months and…
i have won 2 lots since 2 months and they are not delivered yet.
1 additional lot since 3 weeks and not delivered yet.
June 23, 2022
Reply from BVA Auctions
Dear Willy,
I'm sorry to hear that you have not yet received your lots. Based on this message, I can't see which lots it concerns, so I kindly ask you to send an email to our customer service (klantenservice@bva-auctions.com). Please include the lot numbers in the email so that one of my colleagues can assist you further. I hope you will be able to receive the lots as soon as possible.
Kind regards,
Linde-BVA Auctions
Great platform
June 15, 2022
Reply from BVA Auctions
Dear,
Thank you for your review. How wonderful that you are so positive!
I hope to see you back at the auction soon.
Quirine- BVA Auctions
Reply from BVA Auctions
Dear,
Thank you so much for this excellent review and how nice that you are so satisfied with
We hope to see you in one of our auctions.
Quirine- BVA Auctions
If you have a problem and you like to…
If you have a problem and you like to contact them you will not. The chat is never available and there is no way to find an email address where to contact them or at least, they do not make easy for you to contact them.
I had a problem with a delivery and I`ve been trying to contact BVA about it, no way to find a way, you re just sent to the page with the most asked question but that`s it, no real help!
I`ve been lucky that the person who was selling the object contacted me and explained me why I did not receive yet my parcel otherwise I was still trying to understand what was going on. I am truly disappointed and I will never attend this site again.
June 10, 2022
Reply from BVA Auctions
Dear D. Ingravallo,
Thank you for your review.
If you have a complaint about your lot, you can contact customer service via the chat on our website. The chat button can be found at the bottom right of the page. Our chat is open Monday to Friday from 08:30 to 17:00.
Kind regards,
Thibaut - BVA Auctions
I don’t recive my coffee machin
June 10, 2022
Reply from BVA Auctions
Dear Roni,
Thank you for your review.
If you have a complaint about the delivery of your lot, you can contact customer service via the chat on our website. The chat button can be found at the bottom right of the page. Our chat is open Monday to Friday from 08:30 to 17:00.
Kind regards,
Thibaut - BVA Auctions
Too much high price you can buy this…
Too much high price you can buy this price new brand new things on bol. com they deliver to house
June 8, 2022
Reply from BVA Auctions
Dear Jatinder,
What a pity you are not satisfied with BVA.
Of course, we advise everyone to do their own research into the price or value of the items on offer with us before bidding. This will ensure that you are not faced with any unpleasant surprises.
If the prices at the first bid are already far above the average shop prices, we would of course like to hear about it in the chat with the lot number. The chat can be reached on working days between 8.30 and 5 via the website.
Should you find the lots to be outside your price range, you can of course buy them from someone else.
Kind regards,
Ester
BVA Auctions.
bad service
Bid/Won on two parcels. one parcel delivered and the other one still out after 9 days. on winning the agreement is you pay within 2 days and they deliver within 7 bus. days. It's unfair they blame it on how busy deliveries are at the moment, nonetheless agreement is agreement and 7 days is 7 days. also their customer service is bad. only chat and email. no working phone number. and chat is whenever they feel like replying.
June 2, 2022
Unprompted review
Reply from BVA Auctions
Dear,
How unfortunate that we were unable to deliver your lot on time.
We do our best to always deliver on time and respond to mail and chat.
I hope that the other products you received are to your satisfaction.
Have a nice day and who knows until the next auction.
Quirine- BVA Auctions.
Communicatie via chat verloopt moeizaam…
Communicatie via chat verloopt moeizaam en is erg tijdrovend
May 30, 2022
Reply from BVA Auctions
Hi Do,
Dank je voor je beoordeling!
Niet fijn om te lezen dat je de livechat erg moeizaam vindt verlopen. We doen ons best om je zo snel mogelijk van informatie te voorzien en eventuele onderzoeken uit te voeren. Momenteel hebben wij een langere reactietermijn waardoor het kan zijn dat je langer dan gewend moet wachten op een terugkoppeling.
Met vriendelijke groet,
Ester
BVA-Auctions.
English option on mobile application.
English option on mobile application.
Auctions without delivery companies charging too much.
May 29, 2022
Reply from BVA Auctions
Dear Murat,
Thank you for your 4 star review!
For auctions that have a collection day, BVA Auctions cannot send your lot. You can only pick up your lot on the scheduled pickup day. Is it not possible to come by yourself? Ask someone else or use a transporter!
On our website you will find an overview of the transport companies we work with. If you find these carriers too expensive, you are of course free to find a cheaper one yourself.
Kind regards,
Thibaut - BVA Auctions
Broken lot and no Customer Service
I have spent the past two weeks trying to return a broken lot. I have not been contacted back for more than a week. I have tried emailing, I have tried the chat function and it does not work and I'm not getting anything back. There are no phone numbers to call and they do not respond to emails now I am stuck with two massive machines in my house that I cannot use and I cannot seem to return. This is ridiculous.
May 24, 2022
Unprompted review
Reply from BVA Auctions
Dear Elysa,
It is not nice to read that you have not yet received any feedback from us about your complaint. I can imagine that you would like to receive more information.
At the moment we have a backlog which means that we now have a response time of 11 days. We are doing our best with the available staff to solve this as good and fast as possible for every bidder. My apologies for this.
I will follow up on your complaint via email and provide you with feedback.
Kind regards,
Ester
BVA Auctions.
Poor customer service
Although bva provide a good application for auction yet the customer service is very poor. There is no hotline number to explain for your situation. Every thing just by chat which response is very slow. I have a complain about an item that is not sent to me. And it already took around two weeks but still no real solution for it.. So yes it is very poor in term of customer service.
May 24, 2022
Reply from BVA Auctions
Dear Jack,
It's not nice to read that you haven't received any feedback from us about the delivery of your plot. I can imagine that you would like to receive more information.
At the moment we have a backlog which means that we now have a response time of 11 days. We are doing our best with the available staff to solve this as good and fast as possible for every bidder. My apologies for this.
I will follow up on your complaint via email and provide you with feedback.
Kind regards,
Ester
BVA Auctions.
Super vlotte levering.
May 10, 2022
Reply from BVA Auctions
Beste Ams,
Hartelijk dank voor je positieve beoordeling! Heel fijn om te zien dat je zo tevreden bent met BVA en graag tot ziens in onze toekomstige veilingen!
Met vriendelijke groet,
Ester
BVA-Auctions.
delivery issues
Delivery with Snelle Logistiek (delivery organised by BVA) was very bad - I got insulted by the delivery man for not picking up the phone within 1 minute when he came to my place/ he could also just have belled on the door of the house, rather than called. He added also that it would be better for me to pick up my item myself than to make him wait 2 minutes.
May 9, 2022
Reply from BVA Auctions
Dear Customer,
How unfortunate to read that you did not have a positive experience with a courier.
I would like to recommend you to file this complaint with the courier so they too can improve the service.
Kind regards,
Ester
BVA Auctions.
There is no way to reach those people…
There is no way to reach those people out.
all of their contacts details are useless, they never replied to my calls or emails.
I jave returned a parcel and it took me a lot of effort, and they did not send me the refund.
I lost my money.
keep yourself away from BVA
May 7, 2022
Reply from BVA Auctions
Dear,
Thank you for your message. How annoying that we have not been able to help you.
Since you have returned the lot I assume it has been scanned in within 7 days.
After these are in, we will create a credit for this.
Quirine
SCAMMERS
SCAMMERS
They didn't know where is my package and they don't wanna refund me.
I guess I am going to the police to report them so they will close this scam website.
May 6, 2022
Unprompted review
Reply from BVA Auctions
Dear,
We have been in touch about the lot that has not been delivered yet. As we also indicated to you, it will be delivered early this week.
If you have any further questions, I'll be happy to help you via email!
Quirine- BVA Auctions
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