I recently sold my vehicle throu Carlow and was purchased by BVG in Manchester, I was promptly contacted by Kassh the inspector and found him to be prompt , genuine and courteous , I would highly rec... See more
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Review summary
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Picked up driver from station, checked out my car including a test drive back to my house, a quick chat about the condition and we agreed a price and paid into my bank straight away. Excellent service... See more
Company replied
I sold my car to BVG Automotive and the whole experience was smooth and straightforward. Kassh came to collect my car and was really helpful, took the time to explain the process clearly, and made su... See more
Company replied
Sold my vehicle to BVG this morning. Jay came to collect. Very professional, friendly, thoroughly inspected the car raised no issues. Payment was made immediately would definitely use these guys again... See more
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Company details
Written by the company
BVG Automotive specialises in the sale of premium used vehicles. Our stock-list comprises of hatchbacks, saloons, MPV's, SUV's and small vans. Operating from our fantastic indoor showroom based in Oldham, North Manchester, we offer a customer focused, no pressure, completely hassle-free car buying experience. With over 25 years in the Automotive industry we understand the importance of providing an exceptional level of customer service matched with competitively priced cars.
Contact info
United Kingdom
- www.bvgautomotive.co.uk
4.5
Excellent
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 1 month
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Tony was here from after sales team very nice guy. Would recommend
Tony was here from after sales team very
March 21, 2026
Unprompted review
Reply from BVG Automotive
Hi there, thank you for the recommendation! We're very glad to hear that Tony from our after-sales team took good care of you.
Tony from after sales team came to…
Tony from after sales team came to inspect my car. Friendly, and honest.
March 19, 2026
Unprompted review
Reply from BVG Automotive
Hi Harry, thanks for your feedback! We're pleased to hear that Tony was both friendly and honest during his inspection of your car.
Excellent customer service and…
Excellent customer service and punctual.
Thanks Ali
March 18, 2026
Unprompted review
Reply from BVG Automotive
Hi there, thank you for the great review! We're glad that Ali was punctual and provided you with excellent customer service.
Never buy a vehicle from these…
Never buy a vehicle from these scammers. I recently purchased a vehicle from them and the car has so many mechanical issues that it clearly should never have been sold in the condition it was. Shortly after the purchase, I discovered multiple faults that made it obvious the vehicle was not properly inspected.
What is even more concerning is that the service documents they provided are questionable as they do not reflect the current condition of the car. This has been proved by the health check and diagnostics I ran on the car after purchase. Given the condition of the vehicle, it should never have passed an MOT in the first place. When I contacted the dealership to resolve the issue and requested a return, they refused to take responsibility or offer a fair solution.
Their refusal to address the situation has left me with no choice but to begin legal proceedings. I strongly advise anyone considering buying a vehicle from this dealership to be extremely cautious. Based on my experience, you risk serious financial and legal trouble. Stay away from them — you will regret it otherwise.
February 10, 2026
Unprompted review
Reply from BVG Automotive
Hi,
We’re sorry to read your comments.
We are aware of this case and it is already being actively handled by our aftersales team. There has been ongoing communication regarding the concerns raised, and the matter is currently under review in line with our internal processes.
We take any reported issues extremely seriously and always aim to work with customers to reach a fair and reasonable resolution where appropriate.
If you would like to continue the discussion or provide any additional information, please contact our aftersales team directly at aftersales@bvgautomotive.co.uk so we can ensure everything is fully documented and progressed without delay.
Kind regards,
BVG Automotive Team
Ali was great
Ali was great. Smooth sale and very knowledgeable. Great to do business with. Thank you.
March 17, 2026
Unprompted review
Reply from BVG Automotive
Hi Eleri, thank you for the wonderful feedback! We're thrilled to hear that Ali provided a smooth sale and that his automotive knowledge helped make it a great experience. It was an absolute pleasure doing business with you!
Quick and easy sale
The sale with Kassh went exceptionally well. Good communication, decent price and just a generally decent guy to deal with.
March 17, 2026
Unprompted review
Reply from BVG Automotive
Hi Lewis, thanks for the great review! We're very glad to hear that your sale with Kassh went exceptionally well. Providing clear communication and a straightforward, fair experience is exactly what we strive for.
Fair Guys
Kassh was really helpful and a very knowledgeable guy. Found something wrong with the car did not try to rip me off, offered a fair price and I was more than happy to agree. Will du business with him or with BVG any given day.
March 14, 2026
Unprompted review
Reply from BVG Automotive
Hi Anıl, thank you so much for this fantastic review! We highly value honesty and transparency, so it's wonderful to hear that Kassh was helpful, thoroughly explained the issue he found, and offered a fair price. We would be absolutely delighted to do business with you again any day!
Ali was very helpful
Ali was very helpful. Thanks for the effortless transaction. Highly recommend bvg automotive after sales team
March 13, 2026
Unprompted review
Reply from BVG Automotive
Hi Troy, thank you for the high recommendation! We are so pleased to hear that Ali was very helpful and provided you with an effortless transaction. We will be sure to pass your thanks on to him and the rest of the after-sales team!
Excellent
Excellent, really professional service quick payment. Would recommend and would use again.
March 7, 2026
Unprompted review
Reply from BVG Automotive
Hi Robert, thank you so much for the 5-star review! We are delighted to hear you found our service professional and appreciated the quick payment.
An absolute Nightmare
Yesterday i arrived to collect my wife's 2019 Jaguar E-pace from BVG Automotive. I arrived just before 1pm, for which i had an appointment booked. The staff were busy on their phones and not eager to assist, unitl i asked what the problem was. The manager then came out steaming... at this point i thought 'dont go ahead', but i stupidly carried on. I couldn't really test drive the car because of the influx to the local mosque, so after we arrived back at the forecourt, i asked to see proof of the service supposedly done 2 days ago. The salesman informed me that they don't have the receipt for the last service because they recieve all receipt on Fridays and so they will send out to me via email. I thought this was rather strange but again i was bursting with excitement, so i carried on.
We finished the exchange (as i also had my wife's Mini to PX) but as i drove off, the engine management light came on. I called BVG Automotive again to inform them of this and returned to the garage but this time it was blatantly obvious that they didn't care. They tried to convince me to buy other cars 'since we already have the finance' or to leave the car with them for 2 weeks to be fixed. I declined to accept these and asked that they cancel the purchase.
The manager, Rob (if that's his real name) approached me aggressively with two other male workers... he was threatening towards me verbally and otherwise, in fear for my life, i stepped outside the premises and called the police.
Police did arrive but they were more interested in moving me along even before i was able to re-taxed my car.
BVG Automotive still haven't undone the finance but i was able get her Mini back, as i live in Shropshire.
These guys are professional scammers. They all work together, including the people hanging around that look like customers.
March 6, 2026
Unprompted review
Reply from BVG Automotive
Hello Patrick Ayemieye - ARTICLE ABOUT THIS SAME MAN:
https://www.dailymail.co.uk/news/article-4114242/amp/Web-developer-38-branded-solicitor-curry-smelling-p-b-foul-mouthed-racist-rant-lawyer-refused-hire-him.html
ANYONE READING THIS PLEASE CHECK THIS ARTICLE ABOUT THIS MAN WITH A HISTORY OF RACIST VIOLENT BEHAVIOUR.
I’m glad you’ve posted this because it gives us the opportunity to explain what actually happened yesterday. Frankly the team is traumatised by the events that unfolded.
In over 15 years working in the motor trade, today was by far the most intimidated and threatened I have ever felt in my workplace, and my colleagues felt the same. It was the first time in my career that someone has come into our place of work making threats about beating staff up, knocking people out and even blowing the place up. We come to work simply to earn a living in a safe environment, and no amount of money is worth the level of abuse and intimidation our team experienced from you yesterday.
You arrived at our dealership at around 1pm and stormed into the showroom visibly frustrated and demanding to see someone immediately. You were already annoyed because you struggled to find parking outside as we are situated near a Mosque, and it gets congested between 1-2pm on Fridays due to Friday Prayers.
A member of staff apologised and politely asked if you could wait while the sales manager was called. Instead, you began swearing and verbally abusing the staff. Other customers in the showroom later said they felt uncomfortable as you were a fairly big man and due to the way you entered and raised your voice. You were shouting "Oii you, come here now" to some of the younger staff, and kept alleging because you are a black man, you're being treated like garbage as some of the staff tried to avoid interacting with you due to being frightened.
Our Sales Manager, Shah, came out to assist and attempted to calm the situation. From the moment he approached you, you rushed him repeatedly saying you did not want to sit down or go through the normal process and simply wanted the keys so you could leave as the car was for your wife and you “didn’t have time”.
Shah explained that we must first inspect the PX and complete paperwork. Upon inspecting your partners Mini Cooper PX, several issues were found with oil leaks and unusual engine noises. Despite this, Shah hesitantly honoured the previously discussed £2,000 valuation after you raised your voice saying you would be “really annoyed” if the offer changed.
Around a mile after leaving, engine light came on, Shah immediately apologised and asked you to return so we could investigate. When you came back we connected the car to our diagnostic machine and a fault relating to the timing chain system appeared.
We explained that the safest option was to keep the vehicle with us to repair the issue, as driving it could cause serious engine damage. We offered for you to take the Mini Cooper temporarily and have the repaired car delivered once fixed.
You refused this option, saying your own mechanic could fix it cheaply. At this point the situation escalated significantly. You began swearing, directing abuse towards staff and making threats about harming people. You were also smoking outside the showroom and when politely asked not to as staff were fasting for Ramadan, you said you did not care.
Due to the aggression and threats being made, we had no option but to contact the police. Officers attended and spent close to an hour calming the situation, explaining the vehicle issue was civil but threatening staff could be a public order offence. You lied and told the police that because you were a black man you felt we could get you arrested somehow, you mentioned the black lives matter and George Floyd movement, which was completely bizarre.
https://www.dailymail.co.uk/news/article-4114242/amp/Web-developer-38-branded-solicitor-curry
READ ABOVE ARTICLE LINK - HISTORY OF RACIST AND VIOLENT BEHAVIOUR.
Tony from after sales team came to…
Tony from after sales team came to collect the car, good professional service, fair review of the car, I would have liked more for it but the issues that where noted where fair and understandable
March 2, 2026
Unprompted review
Reply from BVG Automotive
Hi Luke, thank you for your honest feedback. We always strive to be as fair and transparent as possible during our car appraisals, so we're glad you felt the process was professional and understandable.
Tony from after sales provided a great…
Tony from after sales provided a great service A++
February 28, 2026
Unprompted review
Reply from BVG Automotive
Thanks for the A++ rating, Stuart! We’ll be sure to pass your kind words on to Tony and the rest of the team.
0 stars if I could
0 stars if I could ! After buying a car from this place and it breaking, not being able to use it and over 3k repair bill these lot are useless ! Only good reviews are apparently for Tony . Dodgy garage dodgy cars DO NOT BUY
February 28, 2026
Unprompted review
Reply from BVG Automotive
Hello Ben,
We’re very sorry to read your comments and to hear that you’re experiencing issues with your vehicle. This is certainly not the experience we aim to provide to any of our customers.
We would genuinely like the opportunity to understand the situation properly and see how we can assist. Please contact our Aftersales Team directly on 0161 399 0925 or via aftersales@bvgautomotive.co.uk
so we can review your case in detail and work towards a resolution.
We are proud of the reputation we have built over many years, with over 2,500 five-star reviews on Google and consistently strong feedback across other platforms. All reviews are left independently by our customers, and we take any negative feedback seriously.
With regard to Tony, he is indeed a valued member of our team who works hard to support customers, but we are equally proud of the wider team behind the scenes who handle sales, preparation and aftercare.
We hope you will allow us the opportunity to look into this matter and assist you further.
Kind regards,
BVG Automotive
Tony from aftersales team came to…
Tony from aftersales team came to purchase my car, what a professional guy happy in all areas
February 27, 2026
Unprompted review
Reply from BVG Automotive
Hi Anthony, it was a pleasure doing business with you. Tony is a valued member of our team and we’re glad he made the purchase process so smooth for you. Thanks for the recommendation!
Tony from after sales team was here…
Tony from after sales team was here inspected my car and happy with the service top bloke.
February 27, 2026
Unprompted review
Reply from BVG Automotive
Cheers, Adam! Glad to hear Tony took good care of you and the inspection went well.
Tony from after sales team was…
Tony from after sales team was excellent. Great to work with him. Thanks a lot Tony will use BVG auto again
February 25, 2026
Unprompted review
Reply from BVG Automotive
Thank you, Joseph! It’s great to hear Tony was excellent to work with. We look forward to seeing you at BVG Automotive again.
Tony came to collect my car from the…
Tony came to collect my car from the sales team. Everything went smoothly, he was very kind and respectful.
February 24, 2026
Unprompted review
Reply from BVG Automotive
Hi Iffat, thank you for your kind words. We take great pride in our collection process.
Toni from after sales made my day by…
Toni from after sales made my day by buying my Audi would recommend him. Great service, great communication
February 21, 2026
Unprompted review
Reply from BVG Automotive
Hi Phil, we're so glad we could "make your day" by purchasing your Audi! Good communication is key for us, so thank you for highlighting that.
Tony from after sales came to inspect…
Tony from after sales came to inspect the car was happy and transaction went smoothly
February 20, 2026
Unprompted review
Reply from BVG Automotive
Thanks for the review, Anthony! We’re happy to hear the inspection and transaction were smooth and efficient.
Tony came to expect my car
Tony came to expect my car. Good service and paid right on the spot.
February 18, 2026
Unprompted review
Reply from BVG Automotive
Hi Mr. Dorey, thank you for choosing BVG. We know how important "on the spot" payment is for our customers, so we’re glad we could get that sorted for you quickly.
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