Byflou.com Reviews 

Made two separate order for 3 items. Both orders are currently delayed. One of the orders has already passed the promised shipment date, with no new updates, and the other is delayed 4 months!!!! Initially the confirmation said 3-5 weeks.

I second an other review stating that they take too many orders for them to handle. Email support takes min. 1 week.

Starting to wonder if I will ever get my items. "on stock" cannot be trusted and do expect significant delays on made-to-order items.

I ordered from Byflou.com on the 5/11 and it arrived on the 11/11. It was very well packaged and I would not hesitate to use this company again, they were excellent.

If you live in the UK avoid at all costs, have contacted Byflou customer services twice to arrange a return, nobody has had the courtesy to get back to me

Order arrived two months late. No apologies, byflou needed chasing and was slow to respond. Apparently, I was lucky to even receive my order, given the other reviews I read here.

I order 12 expensive dishes. They took the payment immediately then delayed shipping by over a MONTH. So they actually sold goods they did not own!
Then the goods arrive and the boxes were marked over the description with a black X. This usually indicated 2nd quality. Almost every piece had a defect. Wrote customer service (seems no one works in this department). Received an answer 10 days later. Asking for more pictures, I originally sent 8. Plus noi comment about the items being 2nd quality!!! I am again waiting.
they have contacted me and have offer a solution to the problem with that I am happy about. they made an effort in the end.

I ordered Montana Panton Wire cubes from Byflou and couldn’t be happier. Excellent products at great prices, fast shipping and everything arrived very well packaged.

Do not shop at this store! Save yourself a lot of nerves and energy! If I could, I would give them 0 stars.
I bought two bedside tables, and one of them arrived damaged because it was poorly packaged – the screws for assembly were not properly secured and severely scratched the table. As soon as I discovered this, I contacted customer service. My first attempt to reach them was already a negative experience – the contact form for such cases on their website didn’t work, so I had to write an email instead.
Another negative experience was that no one responded to me for more than 10 days! Since I wanted to know what was happening with my request, I called their customer service line, where I waited for almost half an hour before someone finally picked up – yet another negative experience.
The next unpleasant surprise came when I found out that they charged me for the return shipping! The fact that the item arrived damaged was absolutely not my fault, and according to EU regulations, in such cases the seller is responsible for all costs related to the return or replacement of the item and is not entitled to charge the buyer for postage. The fact that they charged me this fee is a total insolence and a sign of complete disrespect toward customers who shop in your online store.
My request still hasn’t been resolved. It’s not about the money, it’s about the principle – and if necessary, I will escalate this issue by filing a formal complaint with higher authorities.

My experience was great. I bought a product and they immediately sent me an email saying they were out of stock and the only one they had was a display model. They showed me photos of the product's condition and gave me a discount because it had been used previously. The woman who contacted me, Sarah, was lovely and very helpful. The product arrived in excellent condition. I'm thrilled!

The shoes look exactly like the photos — stylish and high quality.
The size fits perfectly and they’re really comfortable to wear.
I’m very satisfied with my purchase! 👟✨

The worst ever. Waiting for already 4 weeks for my two orders (still didn’t receive anything) and no response when you contact them.

I haven’t received my order! It was shipped to Germany instead of Netherlands!
I emailed the support but didn’t get any feedback any refunds! That’s horrible

This company can’t possibly have a 3.9 trust pilot score. We made an order with promised delivery time 7-12 days.
After the third delay, the new estimated delivery date will make it 3 months!!!
Customer service is absolute useless.

Ordered 3 items from this store nearly 4 weeks ago & since placing the order I have received 4 different expected delivery dates with the latest email saying they would be posted by Oct 31st, I happened to go to tracking today & see it's been pushed back again by nearly 2 weeks! Utterly unacceptable to take people's money ( 150e) so not cheap either & it appears a running tee d with the company, seems like a complete scam!
My order no is 598675 & I have requested an immediate refund so that I may purchase my daughter's Christmas gifts elsewhere! Please respond or I will be seeking advice on recourse

Really bad experience. I ordered a two strollers and Maileg mouse. Today it has been almost 2 months and the company has not send the products. I requested to cancel the order and refund the amount and no aswer yet. I hope i will get my money back.

I ordered a Maileg unicorn for a childs Birthday - i payed for it, but since two month i did Not get any Package oder Message.
I Write a Mail , but dont get any anwer.
Never Order there - its not trustful.
After 3 mails , and one call, that Nobody responded to, i finaly had contact by Chat. The Woman was friendly and After the Chat i got a Mail, know i Hope that i will finaly get a Package, After two month. 🙏🏻

I had the exact same experience with this company. Everything looked fine on the website items were shown as in stock, and the order process seemed smooth. But it’s been 2 full months and nothing has been delivered. No proper replies, no real updates.

At this point, it really feels like a scam. I’m honestly shocked that such companies are still allowed to operate.
Order no: #590929

This company is a big joke! Ordered a gift for a child in our family in August, all I’ve got is several mail with excuses… Don’t ever buy anything from Byflou!
In the previous mail they said my order will be shipped October 28. I do not believe them…
Edit: And I was right, no package came!

I placed an order the 17th September with a delivery time of 7-9 weeks. I didn’t get any update so after 4 weeks I asked for an update. The answer: I would get my furniture in 15-17 weeks. I asked for a compensation, like sending the part of the order which is available but they asked for €249 for the shipment. All they can do is “understand my disappointment”. Now I will have books piled on my living room for 6-8 weeks. I would expect them to make a partial shipment at their cost considering they are responsible for the problem.
Update in December: After some complaints, Byflou offered a partial shipment by the end of November for 125€. They charged me for it but nothing has been shipped and they cannot tell me when it will be shipped.

I bought a rug that was available in their online shop. After a few days, I was informed that it was no longer in stock. I was very disappointed.

First time ordering from Byflou and very happy. Great products at great prices and fast delivery with well packed goods. Looking forward to purchasing from Byflou again soon.