£305 perfume arrived and it’s clearly a bad batch as I’ve had the same perfume numerous times, this bottle smells of nothing. I’ve sent numerous emails, no reply. Tried WhatsApp as advised on their w... See more
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I ordered perfume from their website and it never arrived, on my account they provided invalid tracking number. Contacted their customer service numerous times and didn’t receive any response at all.... See more
Company replied
Didn't get the perfume in time for an emergency flight. The support was very helpful and expedited the delivery. Everything is very customer-oriented, thank you!
Company replied
I could have rated 0 star if I could. Super unprofessional on whole refund process. Still not have my money back. Confusing customer service team ever!!!! Please avoid this company at all cost o... See more
Company replied
1.8
Poor
28 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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very customer-oriented support and fast delivery
Didn't get the perfume in time for an emergency flight. The support was very helpful and expedited the delivery. Everything is very customer-oriented, thank you!
November 10, 2023
Unprompted review
Reply from Bykilian
Thank you so much for letting us know. We are always delighted to hear when a valued customer has had a wonderful experience! Enjoy your products, and we look forward to serving you again soon!
-By Kilian Online
Horrible customer service for a luxury brand
Last night I placed an order and immediately realized there was an error in the shipping address… immediately wrote them a mail, to which they replied at noon that the order had already been shipped but when the courier calls me for delivery I can tell them the right address.
It’s the first time I get such a reply from a supposedly luxury brand. I don’t know what is the problem to handle the client’s request (since the parcel hasn’t even been picked up by Ups yet) and to comunicate the correct address, but I do know that’s not how you get loyal customers.
Now just hope the courier calls me and I get my parcel.
UPDATE Wrote to the email they mention in the answer below 4 days ago, no reply yet. Their customer service is a joke.
UPDATE 2: 21/11/2022 they have modified their reply with a different email address now (looks like the CS in the US. I’m in Europe). Like I have nothing else to do but to send mails to kilian’s CS all over the world.
October 28, 2022
Unprompted review
Reply from Bykilian
Your satisfaction is important to us and we'd like to help.
Please email us at consumercare-us@gcc.bykilian.com with "Trustpilot" in the subject line. Kindly include details about your experience that would allow us to assist. We look forward to serving you.
-By Kilian Online
I could have rated 0 star if I could. Unprofessional customer service
I could have rated 0 star if I could. Super unprofessional on whole refund process. Still not have my money back. Confusing customer service team ever!!!!
Please avoid this company at all cost or take photos of your item, weigh it and ask for Royal Mail option so things you return won’t be “accused” of going missing.
And please chase it up frequently as they are not that reliable to refund you on time. My mistake to assume they will .
January 27, 2022
Unprompted review
Reply from Bykilian
Your satisfaction is important to us and we'd like to help.
Please email us at consumercare-us@gcc.bykilian.com with "Trustpilot" in the subject line. Kindly include details about your experience that would allow us to assist. We look forward to serving you.
-By Kilian Online
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