Cabot Financial UK Reviews 

3,377
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 753 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the dedicated staff members for being exceptionally helpful, patient, and deeply understanding during difficult financial situations. Consumers genuinely appreciate the clear guidance, manageable payment plans, and the polite, professional support provided throughout the entire process. However, some people mentioned experiencing persistent contact attempts, unwanted calls, and frustrating communication hurdles when trying to reach support agents. A few reviewers also reported administrative delays, unhelpful interactions, and lingering errors regarding active accounts that remained unresolved. These individuals felt that communication could be improved to prevent unnecessary stress during already challenging times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that advisors are helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the advisors as helpful, understanding,... See more

Payment

Reviewers share mixed feedback about the payment process and debt management services. On one hand, many... See more

Service

People report positive experiences with service, highlighting the friendly, efficient, and understanding... See more

Customer communications

Consumers find contact to be ambiguous, with widely differing experiences regarding communication attempts.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thought the account that had been sold to Cabot from HSBC had been closed so was surprised to hear about this debt. Debt belonged to my ex partner who had had an accident causing major head injury... See more

Rated 5 out of 5 stars

Having dealth sith few creditors in my life Cabot was by far the most human. No waiting time to speak to someone, understanding of personal cirmustances- working with you, not solely focusing on a d... See more

Rated 5 out of 5 stars

That's alright my wish is to settle it My experience was good with updates sorry for failing to provide some needed information.Hope l will be removed from that bad list and be able to buy in differe... See more

Company replied

Rated 5 out of 5 stars

What was initially a very stressful and anxious time Cabot worked with me to help me repay my outstanding debt, I no longer filled with dread when my phone rung. Every team member I came in to contact... See more

Company replied


Company details

  1. Debt Collection Agency
  2. Debt Collecting

Written by the company

Our mission is to help each and every customer to financial recovery. We help thousands of customers take their first step to help them manage their accounts. As many of our satisfied customers will tell you, we know that everyone’s situation is different and we treat people as individuals. We offer a range of credit management solutions for every customer so they can repay what they owe, but not have to put their lives on hold while doing so. Established in 1998, Cabot Financial is one of the most respected debt purchase companies in the UK. We are part of the Cabot Credit Management Group, who are authorised by the Financial Conduct Authority.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 59% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(3,377)

709 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Libby had great empathy to my…

Libby had great empathy to my situation, and was very experienced in trying to get my balance decreased, unfortunately my situation does not allow me to raise my monthly payments.

May 28, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for the review Jean

Rated 1 out of 5 stars

1st i aint no customer

1st i aint no customer
2nd my finances have nothing to do with your company
3rd I paid it all off even though i never knew anything about it
4th you said you been looking for me for 15years wow a blind person could have found me
6th stop sending emails as im not a customer nor interested in your company

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely awesome customer service

Absolutely awesome customer service, they take their time to listen to you and not rush you in any shape or form. Thank you Miko

May 27, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for Miko's review! He'll love this 💕

Rated 5 out of 5 stars

Great company do not hassle you no…

Great company do not hassle you no annoying phone calls no threats always been helpful no asking for silly amounts of paymrnts

May 27, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for the review Sharron!

Rated 5 out of 5 stars

Th very helpful customer service assistant very…

The customer service assistant is very patient, helpful and calm. I'm having problems with my hearing & do not like phonecalls due to my hearing difficulties but she makes me important & very good in explaining everything I need to know about my queries.

May 21, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for the review Marlet!

Rated 5 out of 5 stars

Graham you were a godsend

Graham you were a godsend. I’m someone that has phone phobia and absolutely dread making these kinds of calls. Graham was kind, thoughtful and took into account my situation. I cannot thank him enough for helping me get my debts sorted. THANK YOU

May 21, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Ah what a lovely review for our Graham, thanks so much !

Rated 5 out of 5 stars

I spoke with Yan today and matters are…

I spoke with Yan today and matters are in the process of being resolved.
She was kind and informed me well. I feel happy that my financial situation is under control.

May 20, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for Yan's review, she'll be really happy to read this!

Rated 5 out of 5 stars

I managed to settle my debt in half the…

I managed to settle my debt in half the time with your very helpful and efficient Satnam .
He talked me through my options and we settled on an affordable repayment agreement for me .I much appreciate it .

May 18, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for Satnam's review, I've passed this to him and he'll be super happy!

Rated 1 out of 5 stars

Mafia

They are the mafia. Buy 'toxic debt' of money that never existed in the first place for a few pennies in the pound when the contract/agreement has already been securitized.
In olden time - debt buying was banned under common law (as was usury) - now we have moneymakers all over the show - and the dumbos giving 5* reviews either work at Cabot or don't understand how the financial system works. They are Parasitic scum.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

I was no longer scared to answer the phone !

What was initially a very stressful and anxious time Cabot worked with me to help me repay my outstanding debt, I no longer filled with dread when my phone rung. Every team member I came in to contact with help me and insured my payments were manageable and my long term goal was achievable. I’m really grateful that my debt was passed on to Cabot and not a company that hounded me to breaking point, I can confidently say I’ve cleared my debt and am back on track, thank you guys for getting me through this difficult time !

May 14, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Hannah this is amazing, congrats on clearing your account and thanks for the review! Take care x

Rated 1 out of 5 stars

When will these companies learn

When will these companies learn. Once an agreement is in place, STOP sending mail & messages. It brings the horror back that we all have to face when admitting our problems - we don’t need to re-live it every month or even quarter! Every email, letter & or text from Cabot makes your heart stop - you start to panic that they are gonna ask you to re-evaluate your income or repay more and the cycle starts again. These people have obviously never had money troubles.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Gary was great

Gary was great. He treated me respect and was very approachable. He understood my circumstances and assisted me with empathy

May 12, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks Diane, Gary will love this! 😊

Rated 5 out of 5 stars

Cabot are a new generation of debt collectors

Cabot are not like the debt collectors of old, the type hat would sign u up to a plan that was hard to maintain. This company made my payments affordable and they were really nice to del with on the phone.

May 12, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Great review, thanks Guy! 👍

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