Cabot Financial UK Reviews 

3,377
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 753 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the dedicated staff members for being exceptionally helpful, patient, and deeply understanding during difficult financial situations. Consumers genuinely appreciate the clear guidance, manageable payment plans, and the polite, professional support provided throughout the entire process. However, some people mentioned experiencing persistent contact attempts, unwanted calls, and frustrating communication hurdles when trying to reach support agents. A few reviewers also reported administrative delays, unhelpful interactions, and lingering errors regarding active accounts that remained unresolved. These individuals felt that communication could be improved to prevent unnecessary stress during already challenging times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that advisors are helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the advisors as helpful, understanding,... See more

Payment

Reviewers share mixed feedback about the payment process and debt management services. On one hand, many... See more

Service

People report positive experiences with service, highlighting the friendly, efficient, and understanding... See more

Customer communications

Consumers find contact to be ambiguous, with widely differing experiences regarding communication attempts.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thought the account that had been sold to Cabot from HSBC had been closed so was surprised to hear about this debt. Debt belonged to my ex partner who had had an accident causing major head injury... See more

Rated 5 out of 5 stars

Having dealth sith few creditors in my life Cabot was by far the most human. No waiting time to speak to someone, understanding of personal cirmustances- working with you, not solely focusing on a d... See more

Rated 5 out of 5 stars

That's alright my wish is to settle it My experience was good with updates sorry for failing to provide some needed information.Hope l will be removed from that bad list and be able to buy in differe... See more

Company replied

Rated 5 out of 5 stars

What was initially a very stressful and anxious time Cabot worked with me to help me repay my outstanding debt, I no longer filled with dread when my phone rung. Every team member I came in to contact... See more

Company replied


Company details

  1. Debt Collection Agency
  2. Debt Collecting

Written by the company

Our mission is to help each and every customer to financial recovery. We help thousands of customers take their first step to help them manage their accounts. As many of our satisfied customers will tell you, we know that everyone’s situation is different and we treat people as individuals. We offer a range of credit management solutions for every customer so they can repay what they owe, but not have to put their lives on hold while doing so. Established in 1998, Cabot Financial is one of the most respected debt purchase companies in the UK. We are part of the Cabot Credit Management Group, who are authorised by the Financial Conduct Authority.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 59% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(3,377)

712 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you

Thank you. I cannot fault this company for helping me manage an affordable repayment process and final settlement payments.

No hassle. If you work with them, they work with you. My credit score has improved massively

June 13, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks so much for a lovely review Karen😊

Rated 5 out of 5 stars

That's alright my wish is to settle it…

That's alright my wish is to settle it My experience was good with updates sorry for failing to provide some needed information.Hope l will be removed from that bad list and be able to buy in different shops without.Can l have the summary of my payments.

June 11, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Hi Pepetua, thanks for the review. Give us a call or go through to our webchat if you need any account info 😊

Rated 5 out of 5 stars

Compassion by the truckload

At Cabot all the staff have the compassion to make them easy to talk to. Their willingness to HEAR you is invaluable.
Of all the debt collectors….these are the ones you want to deal with.😄

June 11, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review, thank you! 😊

Rated 5 out of 5 stars

Having Miko to do my review for the…

Having Miko to do my review for the second time was amazing he was very helpful and so great professionalism . He took his time to explained everything.

June 10, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for Miko's review, he'll love this!

Rated 5 out of 5 stars

The lady I spoke to on the phone

The lady I spoke to on the phone, from Cabot financial, was absolutely brilliant, explained everything in detail, made me feel comfortable and at ease,

June 6, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for the review Julie 😊

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Staff when I have needed to speak to them have been helpful.

June 5, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for the review Janey!

Rated 1 out of 5 stars

Arrogant and harassing operations

This company has been trying to contact me on my mobile number for over a year now, obviously having mistaken me for someone else as they have used a woman's name when leaving a recorded message.

I have contacted them with messages and tried to call the number that they have left in their voicemails, which is completely useless since one needs a Cabot account code to proceed past the automated greeting.

They have persistently ignored my messages, seeming to assume I am lying to them and that I really am the person they are looking for.

I have also reported every call as spam, and still they keep coming.

My experience is that this company cannot be trusted to perform simple checks, even when challenged. They are also responsible for harassing communications that become extremely infuriating and cause unnecessary stress.

Their practices should be called out and formally examined.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

I got in debt

I got in debt, my fault, yes they hounded me a bit but I owed money and they wanted it. Fair enough. After going on a DMP they stopped with the hounding. I was lucky enough to be able to pay my debts off. They were helpful when I spoke to them but I do hope I never speak to them again!

May 30, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for the review Rebecca and good luck for the future x

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