Thought the account that had been sold to Cabot from HSBC had been closed so was surprised to hear about this debt. Debt belonged to my ex partner who had had an accident causing major head injury... See more
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Our mission is to help each and every customer to financial recovery. We help thousands of customers take their first step to help them manage their accounts. As many of our satisfied customers will tell you, we know that everyone’s situation is different and we treat people as individuals. We offer a range of credit management solutions for every customer so they can repay what they owe, but not have to put their lives on hold while doing so. Established in 1998, Cabot Financial is one of the most respected debt purchase companies in the UK. We are part of the Cabot Credit Management Group, who are authorised by the Financial Conduct Authority.
Contact info
1 Kings Hill Avenue, ME19 4UA, Kings Hill, West Malling, United Kingdom
- 0344 556 0263
- cabotwebcustomer@cabotfinancial.com
- www.cabotfinancial.co.uk
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Replied to 59% of negative reviews
Typically replies within 2 weeks
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The person I spoke she is lovely lady…
The person I spoke she is lovely lady name Yean sorry if writing wrong but she is a top lady honestly never had conversation and laugh when I'm paying det recommended I wish all people would be so kind like this Lady thank you 💞

Reply from Cabot Financial UK
Nicole was kind & so understanding
Nicole was kind & so understanding, I am so grateful for the experience

Reply from Cabot Financial UK
Very polite and helpful staff making…
Very polite and helpful staff making you feel at ease when dealing with your finances

Reply from Cabot Financial UK
The lady l spoke 2 was very polite and…
The lady l spoke 2 was very polite and nd helpful listen 2 me and made me feel better

Reply from Cabot Financial UK
Cabot financial have been co-operating…
Cabot financial have been co-operating with me and they dont put any interest on your dept neither any late fees.

Reply from Cabot Financial UK
Prompt service
Prompt service. Quick clearance of account and follow up letter to say account cleared. Dates unknown as cleared through Stepchange.

Reply from Cabot Financial UK
5 STAR PLUS customer service from GEORGE
Your colleague, GEORGE, gave 5 STAR,
ULTRA professional Customer Service. He is VERY knowledgeable, patient,
personable and extremely helpful. All queries resolved in one phone call.
Thank you CABOT, thank you GEORGE,
for all you do to help your clients Also I know that if another colleague had taken my call I would have had the same 5 STAR SERVICE.

Reply from Cabot Financial UK
They have always been very helpful and…
They have always been very helpful and considerate

Reply from Cabot Financial UK
Whoever i have spoken to on the phone…
Whoever i have spoken to on the phone have always been helpful and have been very patient if i didnt understand anything.

Reply from Cabot Financial UK
Jonah was so lovely and helpful and…
Jonah was so lovely and helpful and straightforward!

Reply from Cabot Financial UK
A positive experience
Everyone at Cabot has been very kind, understanding and reassuring during the time I have been a customer. I have always found it easy to discuss my account and arrange payments that were affordable for me. I have never been put under any pressure. I have now made my final payment and a very nice lady called Ketty helped me through the process. My experience of dealing with Cabot has been a positive one.

Reply from Cabot Financial UK
Great customer service and empathy
Great customer service and empathy. Easy to set up payment plans.

Reply from Cabot Financial UK
Spoke with an Agent named Angelina
Spoke with an Agent named Angelina, given the taboo nature of the call she made me feel safe enough to share my personal issues which have led to my situation.
10/10 magic

Reply from Cabot Financial UK
I spoke with Emily for almost 30…
I spoke with Emily for almost 30 minutes. Excellent would be an understatement. She was the kindest agent I had ever spoken to. She made me smile ear to ear with joy, despite the situation. I’m sure all the other staff are also amazing but I doubt they measure up to her brilliant telephone etiquette.

Reply from Cabot Financial UK
Spoke with Miko who was understanding…
Spoke with Miko who was understanding and friendly. He took the time to listen to my circumstances and was able to suggest a way forward to shorten the length of money owed… Thank you so much..

Reply from Cabot Financial UK
I'm still having difficulties with…
I'm still having difficulties with them. Having paid £9500 of a £12000 debt they still want the whole lot.
I own my own home outright and have savings through a career of hard work.
I am 61 years of age and have always paid my way. I accept I racked up this debt when I was much younger but times change and this is the only debt I have left.
This company are the worst debt company I have dealt with. Other companies offered very generous discounts of 30% and a twelve month payment plan. Cabot offer nothing.
I have been passed to their sensitive support team and was basically given a phone number for the samaritans.
They have refused my latest settlement offer and the chap who sent the email reply (Martyn ) said the best cause of action for you is to pay the lot. This money is due now. Martyn sounds like his customer service skills could do with a tweak.
So now I have no desire to play anymore. I will send them £5 a week and see where we go.
If I end up with a CCJ after having paid all that money I will update on here.
Seriously , not a nice company overall. Some of the staff make sympathetic noises but others take themselves far too seriously and are obviously target driven with no soul.
Outstanding
Cabot have been exceptionally supportive, through very stressful financial times.
Thank you to all the Cabot team that have helped me along the way.

Reply from Cabot Financial UK
Told them several times I'm in a debt…
Told them several times I'm in a debt management plan and given them the reference number but still receive threatening letters from them a few times a week. You try and do the right thing by offering to pay your debs back after unexpectedly losing your job (rather than go bankrupt) but they still threaten you. Don't ask for any details from me on here, you've got all you need.
Dealt with me speedily and efficiently
Dealt with me speedily and efficiently

Reply from Cabot Financial UK
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