Cabot Financial UK Reviews 

3,378
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 753 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the dedicated staff members for being exceptionally helpful, patient, and deeply understanding during difficult financial situations. Consumers genuinely appreciate the clear guidance, manageable payment plans, and the polite, professional support provided throughout the entire process. However, some people mentioned experiencing persistent contact attempts, unwanted calls, and frustrating communication hurdles when trying to reach support agents. A few reviewers also reported administrative delays, unhelpful interactions, and lingering errors regarding active accounts that remained unresolved. These individuals felt that communication could be improved to prevent unnecessary stress during already challenging times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that advisors are helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the advisors as helpful, understanding,... See more

Payment

Reviewers share mixed feedback about the payment process and debt management services. On one hand, many... See more

Service

People report positive experiences with service, highlighting the friendly, efficient, and understanding... See more

Customer communications

Consumers find contact to be ambiguous, with widely differing experiences regarding communication attempts.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thought the account that had been sold to Cabot from HSBC had been closed so was surprised to hear about this debt. Debt belonged to my ex partner who had had an accident causing major head injury... See more

Rated 5 out of 5 stars

Having dealth sith few creditors in my life Cabot was by far the most human. No waiting time to speak to someone, understanding of personal cirmustances- working with you, not solely focusing on a d... See more

Rated 5 out of 5 stars

That's alright my wish is to settle it My experience was good with updates sorry for failing to provide some needed information.Hope l will be removed from that bad list and be able to buy in differe... See more

Company replied

Rated 5 out of 5 stars

What was initially a very stressful and anxious time Cabot worked with me to help me repay my outstanding debt, I no longer filled with dread when my phone rung. Every team member I came in to contact... See more

Company replied


Company details

  1. Debt Collection Agency
  2. Debt Collecting

Written by the company

Our mission is to help each and every customer to financial recovery. We help thousands of customers take their first step to help them manage their accounts. As many of our satisfied customers will tell you, we know that everyone’s situation is different and we treat people as individuals. We offer a range of credit management solutions for every customer so they can repay what they owe, but not have to put their lives on hold while doing so. Established in 1998, Cabot Financial is one of the most respected debt purchase companies in the UK. We are part of the Cabot Credit Management Group, who are authorised by the Financial Conduct Authority.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 59% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(3,378)

712 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

16 phone calls a day whilst at work

16 phone calls a day whilst at work, non stop harassment over £30

April 10, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Hi William, I'd like to look into this for you so please send me the details to Cabotwebcustomer@cabotfinancial.com FAO Gemma

Rated 5 out of 5 stars

Phoned Cabot to set up payment plan for…

Phoned Cabot to set up payment plan for an outstanding credit card debt. Spoke with Nicole who was really understanding of the situation very helpful and ser up a direct debit for me without pushing for upfront paymant.

May 1, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for the review 😁

Rated 5 out of 5 stars

Donna was lovely very helpful setting…

Donna was lovely very helpful setting up a plan and understanding my situations really good at her job, so thank you she’s an asset to Cabot financial uk

May 1, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for Donna's lovely review Jonathon!

Rated 5 out of 5 stars

Understanding

They were very pleasant to deal with regarding my financial problems. Soon sorted a plan and now the debt is paid off.

May 1, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for the review and congrats on clearing your account!

Rated 5 out of 5 stars

After having initial problems with the…

After having initial problems with the first call handler, I was put through to Harley who was very understanding, calm, very polite and actually listened to what I said. The problem I had has been resolved rather quickly and I really appreciate her help. Thank you Harley

April 30, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Hi Matty, thanks for Harley's review - she is a superstar! I've sent this to her, she'll be over the moon 😊

Rated 5 out of 5 stars

The help I received today was the best…

The help I received today was the best thing that's happened to me in along tone. The lady on the phone listened,understood & was so polite and understanding. She helped me get my problems solved, with care & confidence.

April 30, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

What a lovely review, thanks so much Hailey!

Rated 5 out of 5 stars

Cabot have been very good with me…

Cabot have been very good with me accepted what I could afford and now it's settled in full without me realising thank you cabot

April 29, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks Susan and congrats on clearing your account! 😊

Rated 5 out of 5 stars

Nicole was Lovely

Nicole was Lovely, very helpful. Would recommend chatting to her if you have any concerns.

April 29, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks Holly, Nicole is an absolute gem for sure! 😁

Rated 5 out of 5 stars

The call handler

The call handler, Joe, was really patient, supportive and knowledgeable. He showed unexpected empathy throughout and completely put me at ease. Money worries and debt are debilitating enough without feeling harangued and hounded: fortunately, Joe did not employ any of these 'techniques '.

April 29, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for the review 💖

Rated 5 out of 5 stars

Eathan was extremely helpful and is a…

Eathan was extremely helpful and is a credit to the company.. I have been dealing with a lot of problems recently and Eathen was really helpful and made me feel that I'm not alone with getting through some hard times.

April 27, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

This is a great review for Ethan, thanks Richard. Take care x

Rated 5 out of 5 stars

Michelle was amazing on the phone

Michelle was amazing on the phone, helped me set a payment plan up really easy process and great customer service.

April 27, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for the review Emma 😁

Rated 5 out of 5 stars

SPECIAL REVIEW

I called to do a special review and make changes that were necessary. I received 100+% Satisfaction, Agent was Very Courteous, Understanding and Amazing.
I am 100+ % Totally Happy with the outcome.

April 25, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for Alfie's review John! 😊

Rated 5 out of 5 stars

Bar Lady

Fantastic customer service from the lovely Nicole who put me at ease and made what I thought would be a difficult conversation so easy. We sorted out a payment plan that is perfect for us to handle.

April 22, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for Nicole's review Andrea! 💕

Rated 1 out of 5 stars

Worst company I have had the misfortune…

Worst company I have had the misfortune to deal with. You can not get them to respond to your questions accurately. First I was given a response saying no details were found regarding my complaint. Then when the FCA asked them to investigate my complaint thoroughly. I have not had a response this has been over six months ago. I do not think is a fair or reasonable treatment of a vulnerable customer.

April 21, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Hi Carol, if you'd like me to investigate this further for you, please e-mail us at cabotwebcustomer@cabotfinancial.com FAO Gemma

Rated 5 out of 5 stars

Thomas made my experience great he has…

Thomas made my experience great he has an excellent phone manner he was very helpful and pointed me in helpful directions
He is an asset to your company

April 20, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks so much for Tom's review, he'll love it! 👍

Rated 5 out of 5 stars

I spoke to a kind ,understanding lady…

I spoke to a kind ,understanding lady by the name of Coralle. She was so helpful and took time to speak to me ,listened and gave me options and advice. I would recommend Cabot if you are having any issues with debt or advice, thank you..

April 20, 2026
Unprompted review
Cabot Financial UK logo

Reply from Cabot Financial UK

Thanks for Coralee's review Paul, I've passed this on to her 😊

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