Thought the account that had been sold to Cabot from HSBC had been closed so was surprised to hear about this debt. Debt belonged to my ex partner who had had an accident causing major head injury... See more
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Our mission is to help each and every customer to financial recovery. We help thousands of customers take their first step to help them manage their accounts. As many of our satisfied customers will tell you, we know that everyone’s situation is different and we treat people as individuals. We offer a range of credit management solutions for every customer so they can repay what they owe, but not have to put their lives on hold while doing so. Established in 1998, Cabot Financial is one of the most respected debt purchase companies in the UK. We are part of the Cabot Credit Management Group, who are authorised by the Financial Conduct Authority.
Contact info
1 Kings Hill Avenue, ME19 4UA, Kings Hill, West Malling, United Kingdom
- 0344 556 0263
- cabotwebcustomer@cabotfinancial.com
- www.cabotfinancial.co.uk
No recent history of asking for reviews
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Replied to 59% of negative reviews
Typically replies within 2 weeks
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16 phone calls a day whilst at work
16 phone calls a day whilst at work, non stop harassment over £30

Reply from Cabot Financial UK
Phoned Cabot to set up payment plan for…
Phoned Cabot to set up payment plan for an outstanding credit card debt. Spoke with Nicole who was really understanding of the situation very helpful and ser up a direct debit for me without pushing for upfront paymant.

Reply from Cabot Financial UK
Donna was lovely very helpful setting…
Donna was lovely very helpful setting up a plan and understanding my situations really good at her job, so thank you she’s an asset to Cabot financial uk

Reply from Cabot Financial UK
Understanding
They were very pleasant to deal with regarding my financial problems. Soon sorted a plan and now the debt is paid off.

Reply from Cabot Financial UK

Reply from Cabot Financial UK
After having initial problems with the…
After having initial problems with the first call handler, I was put through to Harley who was very understanding, calm, very polite and actually listened to what I said. The problem I had has been resolved rather quickly and I really appreciate her help. Thank you Harley

Reply from Cabot Financial UK
The help I received today was the best…
The help I received today was the best thing that's happened to me in along tone. The lady on the phone listened,understood & was so polite and understanding. She helped me get my problems solved, with care & confidence.

Reply from Cabot Financial UK
Cabot have been very good with me…
Cabot have been very good with me accepted what I could afford and now it's settled in full without me realising thank you cabot

Reply from Cabot Financial UK
Nicole was Lovely
Nicole was Lovely, very helpful. Would recommend chatting to her if you have any concerns.

Reply from Cabot Financial UK
The call handler
The call handler, Joe, was really patient, supportive and knowledgeable. He showed unexpected empathy throughout and completely put me at ease. Money worries and debt are debilitating enough without feeling harangued and hounded: fortunately, Joe did not employ any of these 'techniques '.

Reply from Cabot Financial UK
Great service and very professional…
Great service and very professional considerate to your clients and their debts

Reply from Cabot Financial UK
Eathan was extremely helpful and is a…
Eathan was extremely helpful and is a credit to the company.. I have been dealing with a lot of problems recently and Eathen was really helpful and made me feel that I'm not alone with getting through some hard times.

Reply from Cabot Financial UK
Michelle was amazing on the phone
Michelle was amazing on the phone, helped me set a payment plan up really easy process and great customer service.

Reply from Cabot Financial UK
SPECIAL REVIEW
I called to do a special review and make changes that were necessary. I received 100+% Satisfaction, Agent was Very Courteous, Understanding and Amazing.
I am 100+ % Totally Happy with the outcome.

Reply from Cabot Financial UK
Bar Lady
Fantastic customer service from the lovely Nicole who put me at ease and made what I thought would be a difficult conversation so easy. We sorted out a payment plan that is perfect for us to handle.

Reply from Cabot Financial UK
Worst company I have had the misfortune…
Worst company I have had the misfortune to deal with. You can not get them to respond to your questions accurately. First I was given a response saying no details were found regarding my complaint. Then when the FCA asked them to investigate my complaint thoroughly. I have not had a response this has been over six months ago. I do not think is a fair or reasonable treatment of a vulnerable customer.

Reply from Cabot Financial UK
Ben was very attentive and tried his…
Ben was very attentive and tried his best to help. Great experience.

Reply from Cabot Financial UK
Thomas made my experience great he has…
Thomas made my experience great he has an excellent phone manner he was very helpful and pointed me in helpful directions
He is an asset to your company

Reply from Cabot Financial UK
I spoke to a kind ,understanding lady…
I spoke to a kind ,understanding lady by the name of Coralle. She was so helpful and took time to speak to me ,listened and gave me options and advice. I would recommend Cabot if you are having any issues with debt or advice, thank you..

Reply from Cabot Financial UK
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