www.cabreramedina.com/EN Reviews 

10,348
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the clear and inclusive pricing, noting everything is covered without hidden fees. Many highlight the excellent, efficient, and hassle-free service from pick-up to drop-off. Reviewers frequently commend the professional, friendly, and reliable staff. The cars are often described as being in excellent, clean, and well-maintained condition, with a good selection of new vehicles. However, some customers also noted occasional issues with vehicle condition, such as mechanical problems, poor cleanliness, or physical damage. A few other people also felt that staff could sometimes be impolite or unhelpful, and experienced delays with cars not being ready or available upon arrival.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its efficiency and ease. Customers... See more

Staff

Users describe positive interactions with staff, often highlighting their politeness, friendliness, and... See more

Product

Reviewers highlight positive aspects of product, often praising the excellent condition and cleanliness of... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent condition of the cars, often... See more

Price

Consumers find price to be positive, consistently reporting competitive and reasonable rates with no hidden... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Camera Medina are (perhaps) the original canary islands hire firm. Been in business ages. Their relaxed yet professional approach is refreshing. Their price is all in (no extras/fees at the desk). Sta... See more

Rated 5 out of 5 stars

I always use Cabrera Medina/Cicar when I visit canarias and can recommend it! Good and reliable service, friendly and helpful staff. Fast car pickup and delivery without hassle. ps. I forgot my wall... See more

Rated 5 out of 5 stars

We always book Cabrera Medina when going to any of the Canaria Isles. Probably not the cheapest but the cars are good and absolutely no hassle. No up selling, charged the price agreed online before ar... See more

Rated 5 out of 5 stars

My car rental experience with Cabrera Medina in Lanzarote was excellent. The car was comfortable, modern, economical, in perfect condition, very clean inside and out..the car was delivered near my ho... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.7

All reviews

(10,348)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good compagnie

Within walking distance of the airport, good and fast service. No hassle when returning the car either. A full tank is sufficient.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

The staff was extremely helpful when…

The staff was extremely helpful when booking and when I asked questions after booking. The checkout process was extremely smooth, as well as when returning the car. My only complaint was that the car was not ready when we arrived to get it.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

All in all very good

From picking up the car to dropping it off all was good. I would say it would be nice to have picture of where the damage is on the car even though its fully insured

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

Appalling service .

Arrived at Lanzarote airport and spent around 30 mins.searching for their vehicles .
Eventually found somewhere to wait in the main car park and waited for an hour for a badly maintained minibus to take us to the car hire base over a main road .
Car broke down after 10 minutes and went in to limp mode .
Waited for hours in great heat unable to get hold of either the office or their recovery company .
Eventually drove the final 15 miles with many stops and unable to drive over 15 mph.
Stranded at villa all evening and the entire next day .
They refused to bring a new car and still never answered the phone .
We arranged a new car via the holiday company in the uk and had to take a taxi to collect a replacement .
The next car was filthy inside and out , I had to clean the windows for safety .
The oil was low , fuel below full and tyre pressures low , no spare tyre .
Staff completely disinterested .
Lost a great deal of holiday .
Avoid at all costs .

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Booked in advance good value and easy

Booked in advance, picked up the car without fuss. It was clean, in good condition (nearly new) & had a full tank of petrol. The only issue was it took some time to change the dash display to English, it was set to French. Returning the car was just an easy. Price was reasonable.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Another excellent experience

This was the third time we have hired a car from Cabreramedina . Again an excellent experience ! The ease of the booking online to the pick up at Lanzarote airport. The car was like new ( opel corsa) . I pick up from airport and drop back off at the office in Rubicon Marina Playa Blanca , couldn’t be easier ! Thanks again .

January 13, 2026
Unprompted review
Rated 2 out of 5 stars

Return hire from Costa Teguise branch

Return hire from Costa Teguise branch. Picked me up from hotel and were on time. We had booked a Fiat 500 EV but were upgraded to a Corsa EV due to availability (no extra charge). The car drive great but was in very poor condition with dents and scrapes on every panel including the bonnet and the roof as well as large dents in the front wing and offside door cill. The parcel shelf was also broken in half and 2 of the rear headrests were missing. We took photos on pick up to make sure we weren’t charged for these damages but on reflection should have rejected the car, however, as I said it drove ok, although we were a little ebarrassed to be seen in it.
Not your best day Cabrera Medina, repair your cars!!!

January 11, 2026
Unprompted review

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