CactusVPN Reviews 

33
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Did not work for me. They claim 30 days money back guarantee, however I did not get any refund so far. Customer care is slow, even though they promise to reply within 12 hours it in fact takes several... See more

Rated 2 out of 5 stars

The only very bad problem you get it that ir slows down your internet speed to much.. and I.mean to much . Without it on I get a speed of 34 mps to 36 mps with it turned on it drops down to , wait... See more

Rated 2 out of 5 stars

first you need to enter you creditcard info, then after that they call you and you need to talk to them for 7 minutes. after that you need to send a picture of your credit card and your pass afte... See more

Rated 2 out of 5 stars

Let me first say that I am not well versed in this stuff so doing the best I can to set up an affordable VPN. I have a mac running 10.6.8. Supposedly the cactus software is compatible with t... See more

Company details

  1. Business Services

Information provided by various external sources

We offer solutions for your privacy and safe browsing using VPN services and Smart DNS. Our core philosophy, on which we built this company upon, revolves around individual’s privacy and security. We believe everyone deserves privacy and freedom, we believe internet should be safe for everyone; we believe people shouldn’t be afraid of using the internet while connecting with the outside world or while accessing their favorite contents.


Contact info

1.8

Poor

TrustScore 2 out of 5

33 reviews

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1.8

All reviews

(33)

1 review in the last 12 months

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Rated 1 out of 5 stars

No "money back guarantee" so far

Did not work for me. They claim 30 days money back guarantee, however I did not get any refund so far. Customer care is slow, even though they promise to reply within 12 hours it in fact takes several days for them to reply.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Resist the New World Order with CactusVPN

I have been using CactusVPN for years now, and it works just great on iPhone, Mac laptop and Windows pcs. Thought of changing, but why would I as CactusVPN does all I need it for and at a good price.
Love CactusVPN and the service of you guys!
Keep going! Resist the New World Order every step of the way!

November 13, 2022
Unprompted review
Rated 5 out of 5 stars

Reliable service and support

I have been using this service for several years, works great and they have the best customer service, always answer right away. Their Techs are awesome and have lots of patience and tremendous knowledge.

November 18, 2022
Unprompted review
Rated 5 out of 5 stars

Superb!

Pavel is a wonderful person with a great amount of patience, he didn't give in until he found the solution to my problem

August 28, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service provider

I have been a long time user of this product in many places in Eastern Europe, Israel, the US and the UK. On the odd occasion I have had issues and asked for assistance through their reporting a fault reporting system they have responded promptly and efficiently. Things change all the time as organisations try to prevent VPNs working so it's a constant game but Cactus are effective while using both Windows and Android devices

April 18, 2022
Unprompted review
Rated 5 out of 5 stars

SmartDNS

I had a problem with the SmartDNS part of Cactus. I received help quickly and expertly. The problem was resolved and I'm very satisfied.

February 21, 2022
Unprompted review
Rated 5 out of 5 stars

I love using CactusVPN! Try it out!!

I really enjoy using CactusVPN! They are the best service I have used so far. The application works great on both my laptop on android phone. They provide you with 7 VPN protocols. The application is user-friendly and if you have any issues the team is fabulous and will get back to you asap! I would recommend this service to anyone and everyone! :)

November 8, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent VPN and Smart DNS

Excellent VPN and Smart DNS , I have been using Cactus since 2012 and have found their support and service to be second to none.
100% satisfied and would highly recommend.

October 6, 2021
Unprompted review
Rated 5 out of 5 stars

Best VPN out there

Great product, great customer service. Everyone needs a VPN, even if they do not know it yet. Cactus provides the perfect product for online anonymity. The software is robust and works effortlessly. Best customer support ever! They really have your back with almost 24/7 support, and even helped me understand a software conflict not related to their product. 10 stars out of 5!

September 13, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I signed up for a trail account and struggles with the smart DNS function, Victor helped me troubleshoot and after a few test runs it worked (some how seems to only work on the American server for me. this will be looked into in the futuew). Tested it and it works great. I decided to sign up but missed the valentine deal by a day and Victor managed to get me a code for deal and he also patiently explained how to turn of the auto renewal as well. Victor has shown me excellent customer service and is a true asset to his team. This resulted in signing up as a customer for 2 years.

February 15, 2021
Unprompted review
Rated 5 out of 5 stars

Reliable Customer Support

I always look up to customer care's quality for any services that I subscribe to and CactusVPN has amazing customer support. Really timely and right to the point.
I have been using CactusVPN for more than 5 years now and I am very happy with their service.

February 11, 2021
Unprompted review
Rated 5 out of 5 stars

Great DNS service

I was looking for a new Smart DNS provider as I've had problems with two other providers in the last six months.

The price compared to the other two is slightly higher per month, but once I paid for a month I was instantly blown away at how good it is at unlocking services from France and Switzerland which I use on a regular basis without any buffering and videos playing straight away as if I was in those countries.

January 2, 2021
Unprompted review
Rated 5 out of 5 stars

SmartDNS service is great

I have been using CactusVPN's SmartDNS service for 2 years. Main reason of my usage is based on access US library of streaming sites and it was a great experience so far.
CactusVPN's support was awesome too, they are very fast to respond. They even offer to remote connect your device if problem persists.

November 19, 2020
Unprompted review

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