I bought a bike from Cadence Performance's Twickenham store. Doug & the team were super helpful at helping me choose the right bike for my riding. I ended up with a Liv Avail Advanced 1 (my first bike... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a Giant Defy Advanced Pro 2 from Cadence Performance. The transaction was easy and the communicate about delivery was good. The bike turned up on time and was easy to get ready straight out of... See more
Company replied
I ordered Cadence Sleep Hydration. I found it unpalatable. And it had no effect on my sleep. The offer promised a refund . I have contacted this company 4 times and had no response and I have been... See more
Company replied
Great bike fit from Simon assisted by Sam at St Albans. Made some significant adjustments which is allowing to improve my form and get much more out of my cycling experience. Game-changing for me. I w... See more
Company details
- Bicycle Store
- also in
- Bicycle Club
- Bicycle Repair Shop
- Bike Accessories Store
- e-Commerce Service
- Road Cycling
Written by the company
Cadence Performance is a network of eight Giant stores serving cyclists of all abilities. With locations in Crystal Palace, Guildford, Loughton, Paddock Wood, Shoreham, St Albans, St Paul's and Twickenham, we offer bikes, accessories, bike fitting, servicing, repairs and expert advice to help you get the most from your ride.
Contact info
3.8
Great
23 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Entirely unprofessional outfit that…
Entirely unprofessional outfit that misuse personal data to send emails that haven't been subscribed to.
March 29, 2024
Unprompted review
Had a fit with Sandro
Had a fit with Sandro, who is amazing. He looks to understand your body as well as the bike. So a full and frank investigation before the tech bit on the computer. Have to say that he made all the mods effortlessly while engaging in useful conversation about your aims, bike and upcoming rides. Most of all, he does not make changes or spend your money without good cause. Brilliant and worth every penny!
May 26, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.