Cafcass Reviews 

1,513
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, most reviewers were let down by their experience overall. Many people found the staff to be unprofessional and unhelpful, often providing inaccurate information or overlooking important details. Consumers frequently reported concerns regarding the service's approach to child welfare, leading to distress for families. Reviewers also highlighted concerns regarding the fairness of reports and perceived lack of impartiality, leading to negative experiences for families. However, some people found certain advisors to be kind, understanding, and attentive, accurately documenting their accounts and offering a sense of being heard.

What people talk about most

Staff

Users describe negative interactions with staff, frequently citing issues of bias, unprofessionalism, and a... See more

Ethics

Customers consistently express strong dissatisfaction with the organization's practices, frequently... See more

Customer service

Consumers find customer service to be appalling, citing significant communication issues and a lack of... See more

Service

Reviewers mention negative feedback about service, describing their experiences as extremely disappointing,... See more

Customer communications

Customers had ambiguous experiences with contact, with many reporting significant communication issues and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

If you're a female just cry and make up lies youll be able to boot the dad out of their childs life before they've even met them. No evidence no criminal history needed just lie and accuse your ex of... See more

Rated 1 out of 5 stars

Corrupt to its core. Ignore safeguarding, complaints, send corrupt usbs when you ask for evidence, emails are purposely difficult to see and receive, can’t speak to anyone about anything. Lie, cover u... See more

Rated 1 out of 5 stars

These people are total LIERS. They are unprofessional, make up lies, saying we have said things which we didn't say. When contactimg management they are just as unprofessional, claim they will listen... See more

Rated 1 out of 5 stars

CAFCASS lie then withhold evidence. Hold out guys keep fighting they will definitely slip up. That’s the thing with liars they get caught in the end. Withheld a icfa report after trying to have me hel... See more


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1.1

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TrustScore 1 out of 5

2K reviews

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1.1

All reviews

(1,513)

158 reviews in the last 12 months

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Rated 1 out of 5 stars

Nothing but monsters

Nothing but monsters! Pure evil! They destroyed my happy loving life with kids. Because of them and their lies my children are forced to contact with abusive father. Their manipulate, lie and false the evidence. Our cafcass officer still contacts father 3 months after the case still helping him and directing him on hiw to get full custody. thanks to her report all childrens reports of being abused mentally and physically are not taken seriously by any institution. She manipulated school, social care and even my sons therapist. I hope they get shoot down!! this corrupted institutions must disappear for the good of children !!!!!

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

In my view

In my view, the lives of children should not be placed in the hands of staff who treat their role as just a job, focusing only on duties rather than the real-life impact of their decisions and reasoning and/or real circumstances.
There is substantial evidence that children suffer long-term emotional harm when supported by incompetent staff. While this does not apply to everyone, a majority staff rely heavily on theory-based reasoning without considering individual children's circumstances and needs. In such a approach, in a theoretical view, every child may be at risk of harm — even within schools — when rigidness theory-based approaches are applied without practical judgment, the long term harm perhaps can only be view once child starts growing, until then the damage is done. We must have prevention in place, if children's decisions are made, they must also be made to include prevent of long term harm from the institutions and/or analysis of institutional harm.

April 9, 2025
Unprompted review
Rated 1 out of 5 stars

Nasty

Nasty, deceitful, lying, biased creatures with one objective - destroy relationships between fathers and their children to justify their existence and keep their incompetent, lazy, two-faced, backstabbing officers in a nice paid homeworking position.

Children
And
Fathers
Cruelly
And
Savagely
Sacrificed

March 20, 2026
Unprompted review
Rated 2 out of 5 stars

Two occasions, two different moods

I've given this a 2 star review for 2 reasons.

RE: Child Arrangements Order application

1) Prior to a First Court Hearing, CAFCASS will contact you so they can carry out the primary Safeguarding Phone Call/Interview to find out about you, your child and make some initial checks. In my experience, the advisor seemed to understand the situation between myself, my ex partner and my child - listened and took note of everything, when I received this letter, it was all nearly exactly word for word from what I said on the phone, so I thank the advisor for that - a true worker.

2) First Court Hearing - this is when a different CAFCASS advisor is supposed to work with both parents to understand, liase and try help the parents to make an agreement before reaching the courtroom. Complete waste of time, the specific advisor was very bias (with the mother), unprofessional and sarcastic. I won't go into too much detail due to safeguarding, confidentiality and security purposes but this advisor happily belittled me and although us (the child's parents) came to an agreement prior to the hearing - they STILL thought an order was relevant, based on what exactly? This advisor seemed to be nothing more than a jobsworth pencil pusher that seems to hate men as I'm aware other father's too have had similar run-ins with this advisor, I don't think they actually care much about safeguarding children at all and would rather make parents suffer a great deal of stress, they DO NOT support families.

All in all, be honest, but don't be too honest as they cannot handle the facts!

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

If Zero was possible I would give 0

If Zero was possible I would give 0.
9 years in legal battle with malicious Ex-Wife who has made as difficult as possible to spend time with my daughter. Despite Fact Finding evidence of abuse by Ex Wife including controlling every aspect of childs life including how much time child spends with father and physical abuse from ex wife toward father.

I have had one overnight stay with daughter in 9 years and Court order in place for overnights. Despite findings against ex wife Cafcass still blaming me because I work away. Although in past 3 years i have actually been at home 2 years of that time. Cafcass continue to judge without even knowing my wotking pattern.

Cafcass still critise me for " working away" and this seems in their mind the catalyst of all the issues. Despite the findings of respected District and Circuit Judges. Cafcass is a disgrace.

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

I heard alot about cafcass before I…

I heard alot about cafcass before I engaged with them.
In my case, the report was biased and I had to chase even to get my report started.
The lady Miss TW, was not very experienced I believe and the information she received from me was filtered and one sided and the evidence given in the court was not satisfactory at all as per my barrister and the judge itself.

I am highly disappointed in the system of this country whether its Police, social services, cafcass, councils and the court.

Thanks for spoiling mine and my kids life.

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

Dads, dont waste you money on this company

My wife ran away with the kids so I paid money to go to court. Courts said I need to pay money and do mediating. I tried but she didn't response so the mediation people said I am in favour when it goes to court. Instead of court they put me to this biassed company called cafcass who works for the courts. My wife told my children to say they didnt want to see me, the dad. Cafcass listened to them and said i can only send them a postcard or a birthday card but cannot see them. The courts listened to cafcass and said the same thing. I went to my in laws house and did what a man does. I now see my kids whenever i want. FATHERS PLEASE DONT WASTE YOUR MONEY INSTEAD DO WHAT I DID. Dont be afraid of your in- laws and if it means going to prison, go to prison but teach them a lesson instead of getting abused and commiting suicide. Because this company will not help you.

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

too all fathers!!

too all fathers!!

shame i cant give zero stars..

i had too take the mother of my child too court because she was i moved.on and found happiness and i reported numerous things with proof that they didn't batter an eyelid too just believed her despite my proof!!

hopefully you dont get pet** **inner because he had 28 days too submit his report and came out too me on the 27th day & wrote 33 pages for the courts yet seen my ex 2 weeks before and it went all in her favour.. i had too chuck him out of my house for repeatedly pointing the finger towards me & he even apologised and agreed he used poor choice of words!!

bottom line whatever evidence you had its overlooked anyways.. stay strong fathers youll need it!!

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

My advice for anyone going through a…

My advice for anyone going through a section 7 with Cafcass Milton Keynes is to say the least as possible and only use a maximum of 1 to words per answer. If asked for more be firm and say thats my answer, its actually better they write that you were uncooperative as you can tell the truth later and let the courts know that they were trying to twist things, hence why you answered but were firm with your reply and had nothing else to say. These people are nice to your face but they will ruin you and the child's life forever. If you have any evidence about anything again say very little and be firm saying that you expect this to be added to the report. I’m not sure if these people get trained on how to create a biased narrative as its clear this happens!

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

FCA complaints made to Cafcass Cymru…

complaints made to Cafcass Cymru simply get brushed under the carpet or it is stated they cant be looked at anyway due to policy and process. A Top brass chap within this organisation have put in writing few care about the truth so don't bother looking for it (I beg to differ my friend when my children's futures are at stake and being heavily influenced by your FCA's who in my case behaved disgustingly throughout, with proof that backs that statement). One of a minority of public organisations that in 2026 don't record for training and monitoring the phone calls made between their FCA's and Applicants and their Solicitors, something which has been reported and needs adressing, and at pace. That in itself is a massively strange issue, which leaves this service directly open to collusion, as does single so called 'independent' FCA's working on a case, rather than at least 2, which would significantly reduce any possibility of the kind of bias, misrepresentation of information, lies, inconsistent accounts and lack of transparency, integrity, fairness and refusal to hear the voice of the child which is clearly listed as a core value of Cafcass Cymru FCA's. This service is in need of a massive change in how it is currently operating in my opinion, or shutting down, because it is causing damage to the very children it is supposedly their to support. An absolute joke of a public organisation in my view for many, many reasons.
Please allow a zero star rating Trustpilot.

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

Misandrists

I paid to take my ex partner to court due to her constant lies to the CMS. I wanted it in a court order to stop the lies. We had been split up for over 4 years, about 2 months before court she decided to report me to social services over the children and also reported to cafcass that I was domestically abusive. This started a safeguarding investigation all of which was concluded as no threat or evidence found. When we sat in the family court and the court order was being finalised, the judge asked if anyone had anything to add to the court order. The female Cafcass representative who was supposed to be there to support me, shouted out ‘can you put there’s been a safeguarding issue raised about the Father on it’. Even the Judge looked shocked. The judge said ‘but it’s been concluded that there wasn’t any issues or evidence’ my cafcass representative said ‘I thought it should be on there’. Thankfully the Judge understood common sense and told my Cafcass rep that ultimately unless there was any threat or evidence then everything was to be considered normal. Cafcass reps need to be taught the definition of misandry.

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

Unhuman cheap dirty liars who don’t…

Unhuman cheap dirty liars who don’t care about any of the children interests they don’t care even to investigate if there’s a case in order to do the right decision-pure evil dishonest but I really don’t understand why the government still supporting this evil community their job like vampires sucking the blood of families and children they lie in the name of low if your child is in danger, they don’t give a shit mate There only focus how to create and support extra defamations against men kind or fathers and help the other corrupted part or partner discriminating and racist should be audited by the government and trust me if the government decide to audit them hopefully one day you will see so many behind bars in jail. Why they are like this because they are immune not questioned imagine you are standing against someone who’s lying and creating lies in order to make more money from both sides they over rule any judge in the family court what a disgusting dirty evils wishing one day somebody will come and reveal the evil of this dirty CAFCASS wake up sleepy people do something about it ….

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute shambles of an organisation

Absolute shambles of an organisation. Claim to be child focussed but despite plenty of evidence against a manipulative, abusive father from a C1A form, they were unwilling to act on the evidence and recommended contact should continue. Cafcass employee thought she was the most important person at court and unwilling to listen. Clearly made a mistake but chose not to review the evidence to save face. Shameful and any further abuse that may follow is on your conscience.

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

CAFCASS is not fit for purpose

CAFCASS is not fit for purpose. They ignored evidence, failed to follow their own safeguarding and conduct policies and guidelines and as a result placed one of my children in the primary care of their abusive parent. Formal complaints were ignored and no accountability taken. I am now having to escalate to the Parliamentary Health Service Ombudsman - I recommend anyone else suffering the result of CAFCASS's negligent conduct does the same.

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunatley I have to give this a…

Unfortunatley I have to give this a star to write a review I could not give it negative stars. The officer in our case in my opinion lied in the section 7 report. Why we pay these people ?waste of my tax payers money. In my view incompetent and biased would not be suprised if she was on the take from the other side.

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

complete joke sent two safeguarding…

complete joke sent two safeguarding letter with wrong name on accused me of breaching bail twice when I havent stated ive gone to some ones house i dont know where they live also reported no trace of other parent when she was foind guilty in court and also pending a decsion on assult of me but failed to put all this in also left out my sons teachers concerns jessica

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Warning - Cafcass support complete dismissal of Violence against Women in court get legal representation when dealing with them at all costs

This review serves as a stark warning to any parents who are victims of domestic violence & have to deal with Cafcass and the family court. My two children still remain in the residence of the father on bail at an undisclosed address after being taken after immediately a serious assault, leaving all three of us still ongoing —victims of domestic violence—and in potential danger. She advocated for my case to simply be dismissed and no order made and recommended no fact finding was needed. I don’t know where they are and have had no contact or update on them all no for 3 years. SEEK LEGAL ADVICE AT ALL COSTS before dealing with them - I wish I had. I can’t sleep every night. This has been living hell on earth and a life sentance for me.

Dismissal of domestic violence: Despite the father facing criminal charges including counts of grievous bodily harm (GBH) and actual bodily harm (ABH) at Crown Court. Caffcass proactively took action to dismiss criminal case out of the equation and reported it after a chat with the father as “boiling over”, an embarrassment for my son which she then reported back to me smugly. She only spoke to my son with the father overseeing and only once or twice.

Caffcass's behaviour & conduct involved victim-blaming and mockery. She belittled the abuse and suggested it is not harmful to my children and I need to tell them about it if I have an issue with it!!! As if to mock the fact I don’t even know where they are or have their numbers anymore! She focused heavily my time in the hospital and recuperation from a traumatic assault—to imply that I was at fault for my child's alignment with their father as physically absent. All this time I was dismissed through clear non-verbal cues like eye-rolling and tutting. Furthermore, the official deliberately omitted my concerns by pointedly physically stopping writing tutting when I spoke, only then angerly writting down their own questions and things I didn't actually say. The report intensely toxic &traumatised me, it contained horrible wording about me with no evidence as fact. At this point I called women’s aid in distress who said this is commonplace for Cafcass who live in a bubble where domestic abuse and violence conveniently for their workload doesn’t exist.

She said she recommended and encouraged my child to state, with the father present, that he wanted to "never see me ever again."and went a step further to suggest to my child that it could be "life changing". The report also called me an "embarrassment" due to the fact police were called by the NHS in the report. It has taken me months to recover from her visit and reading her report - I even had to take time off work. I don't think I will ever recover from this and its impacted my ability to attend Crown court as a witness.

The Guardian's actions actively supported the father's abuse agenda - not my children’s right to welfare, obstructing safeguards and the facts of evidence with CPS to the court. I still have not had any contact or updates regarding my children's health and academic progress. This whole report and Cafcass visit caused me such severe trauma that I was unable to attend the subsequent family court hearing. Also the last time I was able to go, his barrister constantly aggressively approached me in the waiting area where I was alone, stating the case would be dismissed. Ultimately, based on the Guardian's report the courts took no action other than dismissing the case, citing the child's age (he was 14 when removed) apparently no order was necessary. I assume they know each other what more can I say.

I believe my child's and my Human Rights were seriously breached. She denied my child’s welfare, enabling continued emotional and potential physical abuse. She even inappropriately and insensitively boasted to me about unrelated achievements including getting children to have contact with parents in prison.

Cafcass has failed to act despite the clear danger of coercive and physical abuse, citing my child's age (over 14) and his having his "own voice" as a reason for inaction. This excuse appears to minimise the gravity of the violence, treating it as an inconvenient embarrassment.

It is a disgrace that public taxes fund a service that lets down families so severely. Unlike the police and criminal courts, the Family Court system has no accountability or welfare processes, allowing Cafcass to support severe abuse and intimidation with the father who is remanded on bail.

Conflict of Interest: I was informed that Cafcass officials are "friends" with the more aggressive solicitors, raising serious questions about whose interests are truly being served. I strongly warn others to secure legal representation when dealing with Cafcass, as their conduct in my case demonstrates they cannot be trusted.

April 16, 2025
Unprompted review

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