Excellent service!! We would just like to highly recommend the wonderful service we received from Sam Crawford from Ashford branch of Caffyns. From the very start Sam was extremely helpful, patie... See more
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Review summary
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Reviews shaping this summary
I stopped using main dealers 20 years ago after experiences with Audi, but with an EV, an EX30, I can't drop it around to my local neighbourhood garage for repair. So I'm really pleased that Eastbourn... See more
I visited Caffyns to view and test drive the Cupra Tavascan and was looked after by Georgia. Her knowledge of the car was unbelievable, and I asked some difficult questions I didn’t expect to be answe... See more
Company replied
I want to highly praise Caffyns VW Worthing and to especially thank Joe Cosgrave for his excellent help and patient support throughout the whole process. Two weeks on, we are delighted with the c... See more
Company details
About Caffyns
Written by the company
Over 150 Years of History
Exceptional Customer Service
Outstanding Aftersales Experience
Motability
Giving Back to the Community
Caffyns is proud to be one of the longest running dealerships in the country, having been established for over 150 years. Moving into the motor industry in 1903, we have been offering customers a huge number of new cars, used cars and servicing options ever since.
With 9 franchises available across 17 dealerships in Sussex and Kent, we have something for everyone. The prestigious brands we represent are Volkswagen, Audi, SEAT, ŠKODA, Lotus, MG, Vauxhall, Volvo & LEVC. Finance, business offers and vans are all available, depending on your lifestyle needs.
Exceptional Customer Service
Our friendly and knowledgeable staff across our Caffyns dealerships are here to help with all of your vehicle requirements from sales, business and Motability to aftersales, both in person and on social media.
We are always striving to provide the very best customer service, so we always welcome your feedback on Trust Pilot. Please let us know about your experience with Caffyns to help us improve and also help other customers too.
Outstanding Aftersales Experience
Aside from offering fantastic offers on new and used vehicles, we also boast comprehensive servicing, parts, accessories and repairs as well as other aftersales products to help you get the most out of your car. Our manufacturer approved service centres and fully trained technicians provide the highest quality aftersales for your vehicle, so you can always drive away with confidence.
Motability
Caffyns is proud to be a premier partner of the Motability scheme, ensuring that it’s easier and more affordable than ever for anyone to drive. We have Motability specialists in every branch who are ready and waiting to offer friendly advice and find you the perfect vehicle.
Giving Back to the Community
Here at Caffyns we are always looking for ways to give back to the local communities where our dealerships are. We have partnered with charities such as St Wilfred’s Hospice, Haviland House and Blind Veterans UK in the past and we hope to continue to do so.
Contact info
United Kingdom
- feedback@caffyns.co.uk
- www.caffyns.co.uk
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Caffyns Vauxhall Ashford
I had a sales person named James. He was absolutely fantastic, was very patient with me during the purchasing procedure, and the test drive.
He made me aware of every little detail and he made perfect sense while talking to me; being autistic, this made the process of purchasing my new vehicle far nicer!
The aftercare was also fantastic, I had an issue with the battery in the car, and they replaced it for free without any fuss.
July 3, 2025
Unprompted review
Reply from Caffyns
Thank you for sharing your experience, Oakley. We're delighted to hear that James provided you with such fantastic support during your car purchase and made the process more comfortable for you. It's wonderful to know that our aftercare team promptly resolved the battery issue as well. Your kind words mean a lot to us, and we hope you enjoy many happy miles in your new vehicle! Best regards, Caffyns Group.
Reply from Caffyns
Hi Hannah, thank you for your wonderful review and five-star rating! We're thrilled to hear that Joshua provided you with excellent service and that you're happy with your new car. Wishing you many enjoyable journeys ahead. Best regards, Caffyns Group.
Great Service department
I am new to the brand and Brighton Audi are the third dealership I have visited and by far the best in the area for after sales care.
I received text messages, emails and phone calls before during and after the visit. I spoke to Adam,Katie, Paul and Martin they were all very helpful and had good product knowledge.
August 7, 2025
A good experience
Jacob understood my needs and went out of his way to find a suitable match. The process of changing cars was made vey easy.
July 31, 2025
Unprompted review
Georgia - Exceptional customer service
I visited Caffyns to view and test drive the Cupra Tavascan and was looked after by Georgia. Her knowledge of the car was unbelievable, and I asked some difficult questions I didn’t expect to be answered easily. She was so easy to talk to and understood our needs. We’ve decided to purchase a Cupra and a big part of our decision was through visiting Caffyns. Georgia is an exemplary member of the team and you’ll be well looked after when you visit the showroom. Thank you!
August 1, 2025
Unprompted review
Reply from Caffyns
Thank you for your wonderful review and five-star rating, Christopher. We're delighted to hear about your positive experience at Caffyns Group and are thrilled that Georgia’s exceptional knowledge and customer care played a key role in your decision to purchase a Cupra. We will be sure to share your kind words with her and are confident you’ll enjoy your new car. Thank you for choosing Caffyns Group, and we hope to see you again in the future!
V organised
July 31, 2025
Reply from Caffyns
Hi Mark, thank you for your five-star rating and kind words. We're delighted to hear you found our service well-organised. We look forward to welcoming you back to Caffyns Group in the future!
Reply from Caffyns
Thank you for your kind words and five-star rating, Stuart. We’re delighted to hear you received first-class service from our team at Caffyns Group. Your feedback is greatly appreciated!
Cleaned my car inside and outside and I didn't have to ask 👏👏
Very impressive after care and quick service, I didn't ask for my car to be cleaned they just did it ,a friend of mine has a Seat but they never wash her car, I said you should have got an Audi ...
December 20, 2024
Unprompted review
Reply from Caffyns
Thank you for your kind words and the five-star rating, Andrew. We're delighted to hear you were impressed with our aftercare and quick service. It's great to know the complimentary car clean was appreciated, and we’ll continue striving to provide exceptional service. Best regards, Caffyns Group.
If you thought labour was against…
If you thought labour was against disabled people, you haven’t been to Volvo in Worthing yet, absolutely diabolical service and clearly discriminate against disabled people, booked a Servicing and have always had a collection and drop back service free of charge, now they want £30!!
I’ve been with them with my XC 40 and now with my EC 40 for the servicing and MOT, in two years time I doubt very much if I would even order a mobility vehicle through them, used to go to Volvo Worthing near Shoreham absolutely great service and a pity it had to close, it’s a pity they’re not still open. They could train the staff at Goring by Sea which is greatly needed!!
July 28, 2025
Unprompted review
Reply from Caffyns
Good Afternoon Ivan,
Thank you for bringing this to our attention. I’m really sorry to hear about your frustration.
Please note that our Collection & Delivery service is a chargeable option, which we offer to all customers who wish to use that facility. However, we also provide a drop‑off service or a "while you wait" appointment. During a while‑you‑wait booking, you’re welcome to relax in our lovely showroom and enjoy a hot drink while your vehicle is being serviced.
If you’d like to take advantage of the while‑you‑wait service, please contact us directly—we’ll be more than happy to arrange an appointment at your convenience.
Kind regards,
Gary Flowers
Aftersales Manager
T 01903 444919
gary.flowers@caffyns.co.uk
Good service
It is always expensive but I am pleased that they collect my car (I live on the other side of Brighton) and deliver once done.
I have been using this dealership since 1998 and have bought all my new cars through them.
July 25, 2025
Reply from Caffyns
Thank you for your loyalty and for taking the time to leave such a positive review, Chris. We’re delighted to hear that you’ve been with us since 1998 and appreciate your continued trust in Caffyns Group for both purchasing and servicing your vehicles. We're glad our collection and delivery service has been convenient for you. We look forward to continuing to assist you in the future!
They are helpful and go that extra mile.
July 20, 2025
Reply from Caffyns
Thank you for your kind review and five-star rating, Mr Pratt. We're delighted to hear that you found our team helpful and willing to go the extra mile. Your feedback is greatly appreciated. Best regards, Caffyns Group.
Reply from Caffyns
Thank you for your review and five-star rating, Stephen. We are delighted to hear that Ian was helpful and knowledgeable during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back to Caffyns Group in the future.
Reply from Caffyns
Thank you for your kind review and five-star rating, Stuart. We're delighted to hear you found our service efficient and friendly. We hope to assist you again in the future. Best regards, Caffyns Group.
It is always good to get the video…
It is always good to get the video report with recommendations. Very helpful. The whole process is managed well with plenty of timely communication.
July 16, 2025
Reply from Caffyns
Thank you for your kind review and five-star rating, Nicolas. We're delighted to hear you found the video report and recommendations helpful and appreciated the timely communication throughout the process. We look forward to assisting you again in the future. Best regards, Caffyns Group.
Great service
Great service, polite team, Audi cam and detailed price breakdown of work needed really helps.
July 16, 2025
Reply from Caffyns
Thank you for your wonderful review and five-star rating, Jacki! We're delighted to hear that you appreciated the great service, our polite team, and the detailed price breakdown, including the use of Audi Cam. Your feedback means a lot to us, and we look forward to assisting you again in the future. Best regards, Caffyns Group.
Great experience ordering a car part online.
I needed a new door handle for my Škoda fabia. Caffyns had the part in stock and cheaper than the company I have used before. I emailed to check the part and had a reply back within 30mins. I ordered the part Friday and it was dispatched the same day and was with me Monday. Great fast service and a great price. Thanks.
July 14, 2025
Unprompted review
Reply from Caffyns
Thank you for your fantastic review and five-star rating, Mark. We're delighted to hear that you were impressed with our prompt service and competitive pricing for your Škoda Fabia's door handle. It's great to know that our team could assist you quickly and efficiently. We look forward to helping you again in the future. Best regards, Caffyns Group.
Caffyns VW Worthing is a trusted dealership with excellent after sales service.
Caffyns VW Worthing has provided an excellent service over the many years I have used them. Staff are friendly, courteous, helpful, well informed and professional. Communication is excellent at all stages, whether it’s having you car serviced or when arranging to view and purchase a new car. I arranged a visit to discuss and test drive a new vehicle and the whole experience, from ordering to taking delivery, was flawless. I would recommend highly a visit to this showroom.
June 26, 2025
Unprompted review
Reply from Caffyns
Thank you for your glowing review, Michael. We're delighted to hear about your positive experiences over the years with Caffyns Group. Your kind words about our staff, communication, and the seamless process of purchasing your new car mean a lot to us. We truly appreciate your recommendation and look forward to continuing to provide excellent service in the future. Best regards, Caffyns Group.
Great service
Great service. Very polite and helpful. I would recommend Audi Brighton for buying a car and their servicing
July 5, 2025
Reply from Caffyns
Hi Lyn, thank you for your fantastic review and five-star rating! We're delighted to hear you found our service polite and helpful. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Best regards, Caffyns Group.
Reply from Caffyns
Thank you for your five-star review, Mel. We're delighted to hear you were pleased with our prompt service and that we could accommodate your repair quickly. Best regards, Caffyns Group.
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