Excellent service!! We would just like to highly recommend the wonderful service we received from Sam Crawford from Ashford branch of Caffyns. From the very start Sam was extremely helpful, patie... See more
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Review summary
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Reviews shaping this summary
I stopped using main dealers 20 years ago after experiences with Audi, but with an EV, an EX30, I can't drop it around to my local neighbourhood garage for repair. So I'm really pleased that Eastbourn... See more
I visited Caffyns to view and test drive the Cupra Tavascan and was looked after by Georgia. Her knowledge of the car was unbelievable, and I asked some difficult questions I didn’t expect to be answe... See more
Company replied
I want to highly praise Caffyns VW Worthing and to especially thank Joe Cosgrave for his excellent help and patient support throughout the whole process. Two weeks on, we are delighted with the c... See more
Company details
About Caffyns
Written by the company
Over 150 Years of History
Exceptional Customer Service
Outstanding Aftersales Experience
Motability
Giving Back to the Community
Caffyns is proud to be one of the longest running dealerships in the country, having been established for over 150 years. Moving into the motor industry in 1903, we have been offering customers a huge number of new cars, used cars and servicing options ever since.
With 9 franchises available across 17 dealerships in Sussex and Kent, we have something for everyone. The prestigious brands we represent are Volkswagen, Audi, SEAT, ŠKODA, Lotus, MG, Vauxhall, Volvo & LEVC. Finance, business offers and vans are all available, depending on your lifestyle needs.
Exceptional Customer Service
Our friendly and knowledgeable staff across our Caffyns dealerships are here to help with all of your vehicle requirements from sales, business and Motability to aftersales, both in person and on social media.
We are always striving to provide the very best customer service, so we always welcome your feedback on Trust Pilot. Please let us know about your experience with Caffyns to help us improve and also help other customers too.
Outstanding Aftersales Experience
Aside from offering fantastic offers on new and used vehicles, we also boast comprehensive servicing, parts, accessories and repairs as well as other aftersales products to help you get the most out of your car. Our manufacturer approved service centres and fully trained technicians provide the highest quality aftersales for your vehicle, so you can always drive away with confidence.
Motability
Caffyns is proud to be a premier partner of the Motability scheme, ensuring that it’s easier and more affordable than ever for anyone to drive. We have Motability specialists in every branch who are ready and waiting to offer friendly advice and find you the perfect vehicle.
Giving Back to the Community
Here at Caffyns we are always looking for ways to give back to the local communities where our dealerships are. We have partnered with charities such as St Wilfred’s Hospice, Haviland House and Blind Veterans UK in the past and we hope to continue to do so.
Contact info
United Kingdom
- feedback@caffyns.co.uk
- www.caffyns.co.uk
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Great service from start to finish.
I bought my car from Caffyns Audi, in Eastbourne and since have taken it in for a service and am extremely happy with the service I have received.
July 2, 2025
Reply from Caffyns
Thank you for your review and five-star rating, Lee-Jay. We're delighted to hear that you are extremely happy with the service you’ve received at Caffyns Group. We truly appreciate your continued trust and support. Best regards, Caffyns Group.
Had my car serviced at Shoreham by sea
Had my car serviced at Shoreham by sea
Jason was helpful knowledgeable and super efficient.Great experience
June 24, 2025
Unprompted review
Reply from Caffyns
Thank you for your glowing review, Colin! We're thrilled to hear about your great experience and that Jason's helpfulness, knowledge, and efficiency made such a positive impression. We look forward to welcoming you back to Caffyns Group in the future.
Have always been treated with courtesy…
Have always been treated with courtesy and respect by the staff at Audi Eastbourne,.
June 20, 2025
Reply from Caffyns
Thank you for your kind review and five-star rating, Mr Willingham. We are delighted to hear that you have consistently experienced courteous and respectful service from our team at Audi Eastbourne. Best regards, Caffyns Group.
Tried to sell me a VW still under…
Tried to sell me a VW still under manufacturers warranty but with an incomplete service history and now constantly sending me advertising emails even after unsubscribing.
23/10/2025 still receiving spam messages from this company!
June 19, 2025
Unprompted review
Reply from Caffyns
Thank you for bringing your concerns to our attention. We’re sorry to hear about your recent experience.
Firstly, regarding the vehicle you were offered – we understand how important a complete service history is, particularly for a car still under manufacturer’s warranty.
Our intention is always to provide transparent and accurate information about every vehicle we sell.
Secondly, we sincerely apologise for the inconvenience caused by the unwanted marketing emails. We understand how frustrating it is to continue receiving emails after opting out. Please can you email the sales manager and he will be looking into both matters – his email address is rob.skinner@caffyns.co.uk
Thank you for your feedback. If there’s anything we can do assist you further, please don’t hesitate to get in touch.
100/10 for efficiency and service
From the first moment I entered the dealership, I had nothing but fantastic service from start to finish. Daniel and Josh were super helpful and friendly. Outstanding service all the way.
June 13, 2025
Unprompted review
Reply from Caffyns
Thank you for your wonderful review, Amanda. We're delighted to hear that Daniel and Josh provided you with outstanding service from start to finish. We will be sure to pass on your kind words to them. Best regards, Caffyns Group.
Very pleasant and helpful staff,car…
Very pleasant and helpful staff,car picked up and returned on time and cleaned without asking for.Although it was only for MOT and new number plate.
June 12, 2025
Reply from Caffyns
Thank you for your kind review and five-star rating, Mr Moisy. We are delighted to hear you found our staff pleasant and helpful, and that you appreciated the timely pickup, return, and cleaning of your car. We look forward to assisting you again in the future. Best regards, Caffyns Group.
Quality Car and Quality Service
My Q5 is 12 years old and at 150,000 miles still runs like a new car which is a credit to its build quality and servicing by Team Caffyns at Audi Eastbourne.
June 12, 2025
Reply from Caffyns
Thank you for your fantastic review, Martin. We're thrilled to hear that your Q5 is still running like new after 12 years and 150,000 miles! It's wonderful to know that our team at Audi Eastbourne has contributed to keeping your car in top condition. We truly appreciate your kind words and continued trust in our services. Best regards, Caffyns Group.
Charging cars
After my Vauxhall astra finally gave up the ghost after 16 trouble free years I thought I'd check out what caffeyns in ashford had to offer in way of an upgrade. Needed something I could slide into like suv ( not getting any younger) after checking out some their models James suggested the Hyundai Tuscon that they had taken in part exchange. Smitten immediately, big car but extremely comfortable & easy to drive. James Tindall was extremely helpful & patient as we made a decision about a purchase. Well done James & thank you
June 2, 2025
Unprompted review
Reply from Caffyns
Thank you for your wonderful review, Michael. We're delighted to hear that James Tindall was able to assist you in finding the perfect upgrade after 16 years with your Vauxhall Astra. The Hyundai Tucson is indeed a fantastic choice, offering both comfort and ease of driving. We appreciate your kind words about James's helpfulness and patience, and we'll be sure to share your feedback with him. Wishing you many enjoyable miles in your new car! Best regards, Caffyns Group.
Helpful and knowledgeable
Non pushy salesman, Daniel Devalle. Very knowledgeable and helpful. Found me the right spec car within my budget and tax band. Great dealership.
June 11, 2025
Unprompted review
Reply from Caffyns
Thank you for the fantastic review, Claire. We're delighted to hear about your positive experience with Daniel Devalle. It's great to know he was able to assist you in finding the perfect car within your budget and tax band. We truly appreciate your kind words and look forward to welcoming you back to Caffyns Group in the future.
Caffyns Skoda Eastbourne Immensely Helpful
Caffyns Skoda Eastbourne in immensely helpful in assisting my daughter with her application for a car through the Motorbility scheme. Dan was and is continuing to be very supportive and helpful - thanks very much!
June 9, 2025
Unprompted review
Reply from Caffyns
Thank you for your kind words and five-star review, Kevin. We're delighted to hear that Dan has been immensely helpful in assisting your daughter with her application through the Motability scheme. Your feedback means a lot to us, and we'll be sure to share your appreciation with Dan. Best regards, Caffyns Group.
Patrick & Jamie
After receiving a poor experience from my local Audi branch, I got in touch with the team at Brighton who have been nothing short of brilliant from the first time of speaking to Patrick and Jamie. Both have been excellent and after having an issue with the car I was part exchanging, were understanding and got everything resolved at minimal cost. I will never not recommend Patrick, Jamie and the team to others. Thank you all!
May 23, 2025
Unprompted review
Reply from Caffyns
Thank you for your fantastic review, Morgan. We're thrilled to hear that Patrick, Jamie, and the team at Caffyns Group were able to turn your experience around and provide excellent service. It's wonderful to know they were understanding and resolved the issue with your car efficiently. Your recommendation means the world to us—thank you for your kind words!
Very courteous and helpful…
Very courteous and helpful staff.Comfortable surroundings.A happy experience throughout.Customers treated with respect.Hope other car dealers take notice.
June 5, 2025
Reply from Caffyns
Thank you for your wonderful review and five-star rating, Lorenz. We're delighted to hear that you had such a positive experience at Caffyns Group. Your kind words about our courteous staff and comfortable surroundings mean a lot to us. We look forward to welcoming you back in the future! Best regards, Caffyns Group.
Good personal service
Good personal service. Informative but not pushy salesman. Listened and delivered exactly what we wanted.
May 23, 2025
Unprompted review
Reply from Caffyns
Thank you for your kind review, Anita. We’re delighted to hear that you appreciated the personal service and that our salesman was able to meet your expectations without being pushy. It’s great to know we delivered exactly what you wanted. Best regards, Caffyns Group.
Great customer service support and…
Great customer service support and technical expertise on the vehicle
June 1, 2025
Being unable to drive for 6 Weeks my…
Being unable to drive for 6 Weeks my car needed MOT
John Hards organised a collection and delivery which went very well. Andy who collected the car was very helpful and arrived at the stated time. Further work was required on my car this was arranged by Jon and Andy returned the vehicle to my home by lunch time . A First Class service!!!
May 27, 2025
Reply from Caffyns
Thank you so much for your kind words and thoughtful review! We're delighted to hear that John and Andy were able to provide a smooth and reliable service during your time off the road. Ensuring your car was taken care of without any added stress is exactly what we aim for, and it's great to know everything went to plan. We'll be sure to pass on your compliments to both John and Andy. Thank you again for choosing us we’re always here to help!
very helpful
May 29, 2025
Reply from Caffyns
Thank you for your kind review and five-star rating, Barbara. We are delighted to hear you found our team at Caffyns Group very helpful. Please don't hesitate to reach out if there's anything else we can assist you with.
Mark Harris was brilliant
Mark Harris was brilliant! Lovely, helpful, happy man.
May 24, 2025
Unprompted review
Reply from Caffyns
Hi Leah, thank you for your fantastic review and five-star rating! We’re delighted to hear that Mark Harris provided such a lovely and helpful experience. We’ll be sure to pass on your kind words to him. Best regards, Caffyns Group.
Very satisfied
Very pleasant and friendly sales person not pushy didn’t try to upsell the car or any extra add ons we would recommend to anyone.
May 20, 2025
Unprompted review
Reply from Caffyns
Thank you for your kind review and 5-star rating, Sharon. We're delighted to hear that you had a positive experience with our salesperson and appreciated the friendly and non-pushy approach. Your recommendation means a lot to us. Best regards, Caffyns Group.
Excellent Purchase Experience
Andrew made our purchase / part exchange a delightful experience. He was very professional, helpful, approachable and personable to us with our cheeky questions!
He explained the sale/purchase processes and procedures succinctly. He demonstrated the car clearly, not in a rushed manner and made us feel valued customers.
Many thanks Andrew, from Colin and Pauline
May 22, 2025
Unprompted review
Reply from Caffyns
Thank you for your wonderful review, Pauline. We're delighted to hear that Andrew made your purchase and part exchange such a pleasant experience. It's great to know he was professional, approachable, and thorough in guiding you through the process. We'll make sure to pass on your kind words to him. Thank you for choosing Caffyns Group, and we hope you enjoy your new car!
Harrison was very professional
Harrison was very professional and knowledgeable. He was a good salesperson as he wasn't pushy and treated us with respect, answering our questions in a calm and clear way. The company was understanding with us when we had to delay taking the car. Great communication throughout the process. Thanks, would recommend
May 22, 2025
Unprompted review
Reply from Caffyns
Thank you for your wonderful review and five-star rating, Kate. We're delighted to hear that Harrison provided professional and respectful service, making your experience with Caffyns Group enjoyable. It's great to know that our communication and understanding met your expectations. We truly appreciate your recommendation and hope you enjoy your new car! Best regards, Caffyns Group.
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