cainiao.com Reviews 5,876

Terrible company I don’t know why Aliexpress used them it’s a bad rep on their name… I have about 9 packages with this company currently in their possession since February 14, 2025 none has been delivered they keep using the excuse about “delivered failed” due to wrong address which is false and I have mutiple screen shots. I’m convinced they are stealing packages and just marking it as wrong address continuously so that they don’t have to deliver it. TERRIBLE TERRIBLE TERRIBLE, wasted money. I see all of their responses under other peoples reviews and it’s a terrible bs robot response…. Who knows if I will even get my packages

didn’t receive my parcel

I was leery when an online retailer shipped my purchases with Cainao. Although I did receive my packages, they were still delivered later than expected and were "out for delivery" double/triple the expected time, a major inconvenience.

PROS: Due to delays on Cainao's part, I was not able to be at home to receive my delivery, but the courier called me when he was in front of my house and was willing to leave the packages at a neighbor house at my suggestion. The courier was very polite, professional, and accommodating - a great delivery person.

CONS: I had no idea which local service was delivering my package once it arrived in Mexico! Cainao doesn't share that information, and since their tracking numbers cannot be used on third party package tracking apps or sites, I had no way to find out. My order was shipped in two packages, one of which was "out for delivery" for 72 hours, the other 48, though both were delivered together at the same time. I'm extremely lucky the courier worked with me (and also grateful for my neighbor) because being at home for 72 hours straight just to receive a package is not reasonable.

OVERALL I would not recommend Cainao and will not shop with retailers who ship with them again. Cainao's lack of telemetry and transparency not only wasted my time with inaccurate delivery dates - it leaves me with serious concerns about packages shipped with Cainao in the eventuality something does go wrong. Looking over experiences here, I fared a lot better than most. 5/5 stars for the courier, 1/5 for Cainao, so overall 2/5.

AliExpress sent my package to a facility (CAINIAO) located one hour away from my address, and I can't receive it.

Went twice to collect a parcel for which I'd received an SMS with locker number and code. There are no lockers, just shelves in utter disorder. Couldn't find my parcel on two different days, with two different staffers both equally useless and uncommunicative. The QR code on the wall leads to a Chinese tracking app that says ' not available in this country' . It amazes me that a company the size of Alibaba trusts its business to such a disgraceful outlet.

IN ANSWER TO CAINIAO'S REPLY, THE EMAIL ADDRESS IS THE PARCEL HOME SENDER REFERENCE WAS SHOWN IN THEIR SMS AS: DSVPH0025 86797. TRUST PILOT WILL NOT ALLOW AN EMAIL ADDRESS TO BE ENTERED HERE, BUT CONTACT DETAILS WILL HAVE BEEN PROVIDED WITH MY ORDER.

I had a disappointing experience with a recent delivery. The package was left on the front lawn rather than being placed securely on the porch - we only saw it based on their proof of delivery photo.

From the way it was left, it appeared the parcel may have been dropped or thrown from the vehicle instead of the driver exiting the vehicle to complete the delivery properly. This is concerning, as the item could easily have been stolen or damaged, and it was left exposed to the elements. It was only by luck that the contents were not fragile and that the package was still there when it was found.

I would expect a basic standard of care when delivering packages, particularly ensuring they are left in a safe and secure location. I hope the company reviews its delivery practices to prevent this from happening again.

Worst service ever no matter how many times you complain, call, and report nothing changes. Terrible service

Thieves and Liars, sent a message through AliExpress that they tried to deliver my package but could not contact me. They never try to contact me they always deliver and leave package in front of my door. I have been home and no delivery attempt from them has been made. Do not buy from AliExpress.

Since the package arrived in France, I had not received any updates for 10 days. I called Cainaio, 2 times and they said they will send me an update by mail or SMS in 3-5 business days! And they sent an email confirming that the package will not be delivered, not listing any reason why, and that I should ask for a refund from the website I ordered from (Aliexpress)! Sounds VERY SHADY! Sounds like stealing is going on.

My trasking number never worked from the beginning. All ready its 3 days late, says delivered today. I bet .never again will I buy anything delivered by this company

Should be allowed to give ZERO STARS
WORST LOGISTICS COMPANY YOU WILL EVER DEAL WITH - Don’t buy from AliExpress they steal your money and don’t deliver goods

I am posting this review after months of wasted time and an unacceptable customer experience involving Cainiao / AliExpress logistics.

Two orders placed on AliExpress (3065219621554389 and 3065219621634389) were shipped through Cainiao, with final delivery handled by Colis Privé (France).

One of the parcels was officially lost.

Facts:

Final carrier: Colis Privé

Local tracking number: Q09 501 503 604

Colis Privé conducted two internal investigations

Both investigations concluded that the parcel was lost and never delivered

Colis Privé sent me written email confirmations acknowledging the loss

Colis Privé explicitly stated that no additional document can be issued for a lost parcel

Despite this, AliExpress / Cainiao refused any refund, claiming I did not provide “valid proof”

As a customer, I am being held responsible for a loss that was formally acknowledged by the carrier.

I opened disputes, appeals, provided all requested evidence, and reported the case to French consumer protection authorities (SignalConso / DGCCRF).

Outcome:
✔ Parcel lost
✔ Carrier confirms loss
❌ Customer refunded: NO

This is no longer a logistics issue, but a systemic refusal to take responsibility once a parcel is lost.

I strongly advise consumers to be extremely cautious when Cainiao is involved in the delivery chain.

UPDATE – Response to Cainiao’s public reply

Cainiao has publicly asked me to provide my email address, tracking number, and related information.

For transparency to other consumers:

• All requested information has already been provided multiple times via AliExpress and through official dispute channels.
• The tracking number (Q09 501 503 604) is already included in this review.
• The final carrier (Colis Privé) conducted two formal investigations, both concluding that the parcel was lost and never delivered.
• Colis Privé provided written email confirmations and explicitly stated that no additional document exists in lost-parcel cases.

This public request for “more information” does not reflect the private reality of this case. For over 25 consecutive days, despite full cooperation and official carrier confirmations, no refund has been issued.

This is not a lack of information.
It is a refusal to take responsibility once a parcel is officially confirmed lost.

To future customers:
Be aware that even when a loss is formally acknowledged by the carrier, Cainiao / AliExpress may still deny refunds, leaving the customer to absorb the financial loss.

I wish there were a zero star.
I don't even want to give one star.
They are one of the stupid dispatchers in their company. I hope AliExpress changes to different logistics.

No problems, exactly what I needed, on time, no damage or issues!!

This is just a terrible delivery company! My address in the account is correct. Cainiao Parcel Home in Israel systematically delivers my orders not to the nearest pickup point, and sometimes not even to my city, but to neighboring cities! They are about 7 to 9 km away from me. In correspondence, I asked them to deliver my orders to my city and to my pickup point — it took them 2 months! And even then, something went missing along the way, and AliExpress had to refund me. I don’t know how to get rid of this delivery company!!! I have already changed the address in my account to my local pickup point, and yet the same thing keeps happening — they deliver it 7 km away from me…

once delivered no success with correct address and posted code but they missed it and never come back for next 5 days kept on saying wrong address.
Worst service never come across.

Worst delivery in Singapore partner, parcel holding back and customer service just for show only , no communication after few questions sent, no reply until few days later,

After ordering a smal item on AliExpress to deliver it to the Philippines I was wondering why the delivery takes. Now I found out that the standard shipping of cainiao can take up to 55 days!!! Ridiculous!

This company has a bunch of lazy and ignorant drivers. I question their literacy. Is it hard to follow instructions that have been provided? I have been at the same address for eight years. Customer service is poor. Even some of the customer service reps are lazy and ignorant. I had a driver leave a package outside my complex by a bus stop. I provided clear instructions and they still couldn't get it right. Twice in one week with the same package. Smh!!! I was being generous with the one star.

They don't pay attention to the delivery address and dropped package off at the wrong address and refuse to help me