Cairds Reviews 

Right from The GET Go.. Luke and his team were so helpful and very responsive.. from acceptance of the offer we completed within 9 weeks.. highly reccomend.. Thanks for all your help Guys 🍾🥂🍾

Unprofessionalism and lack of customer care at its peak.

I rarely leave negative reviews, as I appreciate that oversights can happen, but my experience with Cairds has unfortunately been the most unprofessional and frustrating I have ever had with an estate agency — from the initial viewing to the mishandling of the referencing process.

From the outset, communication was inconsistent and dismissive. Despite expressing strong interest in a property, my calls were ignored, only for a male friend of mine to be able to secure a viewing immediately after calling on my behalf. This lack of basic courtesy was the first of many red flags.

After submitting my offer (which was accepted), I was not informed that the agent handling my case had gone on holiday, nor was I reassigned to another team member. I had to escalate directly to the director to move the process forward. Even then, with a move-in date less than ten days away, Cairds failed to take responsibility for progressing the referencing process. I was left to chase both the agency and the referencing company myself, repeatedly supplying documents while receiving no guidance or updates.

Each time I sought clarity, I was assured “everything was fine” — assurances which proved entirely misleading. Calls and emails went unanswered, yet the same male friend of mine received instant responses when he rang on my behalf.

Ultimately, I was belatedly informed — only after pressing for answers — that the landlords were divorcing and the property would likely be sold. Cairds promised to update me if it returned to the rental market. Days later, it quietly reappeared online with no communication from them.

The entire experience has been marked by poor communication, lack of accountability, and a disregard for transparency or professionalism. I strongly urge Cairds to reflect on how they handle clients, as experiences such as mine erode trust entirely.

George was very helpful with us and I recommend him 100%. Thank you!

Gary at Cairds Epsom was really helpful while supporting me with the purchase of a first him. Really informative on the property and I highly recommend using Cairds.

Jennifer Hodges and the team at Cairds were great. They worked tirelessly to get our purchase over the line. Very professional. Couldnt recommend enough.

Purchased a property via Cairds, where Luke was the sales consultant. The process was relatively smooth and stress free. Luke ensured I was kept up to date with the sellers needs and communications flowed well between all parties involved. Overall I was pleased with the process.

We approached three local agents in Ashtead to market our property. Cairds, lead by Gavin, were the most active one and actioned immediate follow ups that made us to choose them. We did not regret our choice.
Through the whole journey Gavin and the team kept us in the loop with active communication and updates. As most of the sales processes, they never go without hiccups (and neither did ours), but Gavin guided us through it with his experience and professionalism. We were immensely impressed how at the signing and closing stage he kept checking and working through the chain to make sure everyone (especially the lawyers) were doing their bit. We can give a very strong personal recommendation to the Cairds Ashtead team.

Luke was really helpful throughout the whole process. From initial viewing through to completion, he was on hand to answer any questions with clear communication. I would recommend him to anyone buying, thanks Luke!

Gavin was extremely helpful, professional and patient was a delight to deal with an agent who actually cared about seller and buyer. He followed through when we asked questions, and was very much in touch with both the seller and us as buyers.
Even after we completed Gavin followed through with some other post completion questions. Nothing was too much bother for him. Highly recommend

We had a truly excellent experience working with Oscar (from Cairds Estate Agents, Epsom office) as our property agent, and we couldn't be more thankful for his support throughout our home search journey. From the very beginning, he stood out with his professionalism, dedication, and warm personality. He was always punctual, respectful, and incredibly patient during every viewing, making sure we were comfortable and had all the information we needed.

What truly impressed us was how well-informed and detail-oriented he is. He always made sure to explain every aspect of each property thoroughly, and whenever there was a question he couldn’t answer on the spot, he never hesitated to follow up quickly with accurate information. That level of integrity, reliability and commitment is rare and speaks volumes about his work ethic.

Beyond just being a knowledgeable agent, he is genuinely kind, soft-spoken, and always approachable. His calm demeanor helped ease any stress we had, and his willingness to go above and beyond for us made the entire process so much smoother. He never made us feel rushed or pressured—instead, he took the time to truly understand our needs and worked hard to find the right match for us.

We are deeply grateful for everything he has done and feel incredibly lucky to have had him as our agent. His exceptional service, professionalism, and kindness have left a lasting impression on us. We would wholeheartedly recommend Oscar – and of course Cairds Estate Agents – to anyone looking for a trustworthy, helpful, and truly outstanding property agent.

Thanks to the commitment from Jo Woods at Cairds Ashtead Branch for holding our hands every step of the way during our property search. Thanks to Jo we've just moved into our forever family home. Cairds have been extremely nice to deal with throughout the entire process, always available and always professional. Thank you.

We were buying a property and of course we should have contacts with many agencies. Cairds was one of the best amongst many. Oscar was our agent and was fantastic throughout - he was professional, always available and helped us with any questions regarding the process and the property. Thank you very much Oscar for your dedication.

This is the second time using Cairds and once again I've had an excellent experience. Luke was our sales consultant and was fantastic throughout - he was professional, always available and guiding us with clarity. What can be a stressful process felt seamless thanks to his support and expertise. Thank you Luke!!

Found Luke extremely responsive and agile in the journey. Happy with the experience. Highly recommended.

Working with Jenni at Cairds was a fantastic experience. Her communication was first class and she felt very approachable with any queries we had. Would definitely reccomend working with them!

We have been extremely impressed by Gavin Newton, Sales Manager, along with his team in the office at the Ashtead branch of Cairds Estate Agents. From meeting Gavin on our first viewing, we found him to be friendly and helpful, and throughout the duration of the purchase he kept us informed with timely updates and considered advice, which made the whole process very straightforward. We would certainly recommend using Cairds in future.

I have dealt with many agents during my property search this year; Oscar from Cairds has been nothing but excellent. His keen approach and prompt communication was very helpful.

Today was my first time of getting in touch with the company as the person who’s negotiating our tenancy agreement and contract called. His name is Christian Pickett . He was very down to earth and professional at the same time , he listened intently and answered all my questions. Asked me to call when and if there was ever an issue or a question . I Look forward to subsequent interactions until we conclude our tenancy.

Cairds have been great with the sale of my house especially Jenny who has seen me through the whole process she is extremely good at her job and an asset to the Cairds team

As usual we always get the fast and best service from Cairds , Christian was more than helpful and ready for help always