Cairds Reviews 

569
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting individuals for going above and beyond. People appreciate the excellent service, describing the process as smooth and stress-free, making their experience very positive. Reviewers frequently commend the company's strong communication, quick response times, and dedication to keeping them informed throughout their property journey. Many found the team proactive and reliable, efficiently handling queries and liaising with all parties. Customers highly recommend their services for buying, selling, or renting properties.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, consistently highlighting the outstanding, professional,... See more

Customer service

Clients share positive opinions on customer service, highlighting clear communication, responsiveness, and... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of communication. Customers... See more

Location

Reviewers highlight positive aspects of location, with many successfully finding their desired homes in areas... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gavin Newton at the Ashtead office of Cairds Estate Agents has impressed us with his knowledge, enthusiasm and energy to take on helping us sell our property. He is easy to get hold of and very appro... See more

Rated 5 out of 5 stars

Buying our new home with Gavin from the Ashtead branch was such a positive experience. He was friendly, professional, and always quick to respond, making the whole process smooth and stress-free. We r... See more

Rated 5 out of 5 stars

Well after giving my last 2 properties to other agents I then switched to Cairds Ashtead - Gavin work hard through a tricky market and sold them both for a combined figure north of 3 million. The comm... See more

Rated 5 out of 5 stars

Very professional outfit . Always at the end of the phone when needed . Jo Woods dealt with any queries we had efficiently and honestly . Two sales with asking price received on both. Very happy . Tha... See more


Company details

  1. Real Estate Agents

Written by the company

Cairds is the go-to local agency for selling or letting properties in Epsom and Ashtead, known for their expert knowledge and five star service. Free valuation visit cairdsval.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

569 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(569)

197 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have recently been searching for…

I have recently been searching for rental properties around the Epsom area and Chris has been super helpful with keeping me regularly updated on the houses he has coming to market. Although we haven’t secured a place yet, dealing with him as been great.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Lola from Cairds Epsom Branch

Lola recently told me she had joined as an estate agent, and after dealing with many while searching for a home, I can confidently say she’s the best I’ve come across. She provided excellent service throughout—highly recommended.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Lola is a what you call a top tier agent.

Lola is truly exceptional. She consistently goes above and beyond, responding to emails even outside of working hours. Her strong work ethic, reliability, and proactive approach set her apart. As an estate agent, she demonstrates impressive knowledge and professionalism at all times.

If you want a top estate agent who responds rapidly- ask for Lola.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Recommended

I rented with Cairds in Epsom for 2 years and the experience was pleasant. The property manager Sathees was very helpful and responsive whenever things needed fixing, or when I needed help with negotiations with the landlord. Their contractors were efficient too.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Christian Pickett

Had a great experience viewing a property with Christian Pickett. Really professional, easy to communicate with, and made the whole lettings process smooth and stress-free. Always quick to respond and happy to help with any questions. Would definitely recommend!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Christian Pickett

Christian Pickett was showing me around a property I was interested in and I was incredibly satisfied with the level of care and passion he showed, he was very informative and even though I didn’t end up going through with the deal, Christian made the whole experience very pleasant!

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Rental Property Findings

Christian from Cairds was extremely helpful and efficient at finding me my rental property. He was extremely polite and proffesional, I couldn’t recommend any higher!

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Epsom branch stars

My contact Sathees and the staff at the Epsom branch have been most helpful, promptly dealing with any issues that have arisen.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company! Staff are very helpful and accomodating. We rented a nice flat in Epsom for almost 4 years, had a few problems but all were sorted in less than a day. Our property manager Sathees was never absent from start to end of our tenancy, job well done! I highly reccomend!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Georgette letting agent

Georgette has been amazing from start to finish. She has made the moving process smooth and less stressful. Always available to help and answer any questions and will always try to find a solution to any questions or problems you have.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Cairds, especially if all their staff are as great at Christian :)

Christian Pickett provided a 10/10 service, that was easy, clear and stress-free, from viewing to moving in. He quickly arranged a viewing on a flat I was interested in, and was flexible with making it virtual for me - he made the process as easy as possible. He is knowledgable about the properties, pointed me in all the right direction of things to notice and consider during the viewing, as well as other rental properties I could be interested in. Christian's communication was fantastic with quick and comprehensive responses. He also clearly laid out next steps, what was going to happen and when to make sure I always knew what was going on. Christian made this process stress free and super easy, finding me a great rental property in no time. I highly recommend Cairds, especially if all their staff are as great at Christian :)

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great team

Great team!
Lorraine was always so friendly and efficient making the whole process of buying my new house as stress free as possible. If she was off someone else in the team was quick to help too. Thanks all

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

Professional and friendly. Work fully to get asking price and don't pressure you to accept the first offer for a quick sale. Quick to answer the phone, deal with any queries and get back to you. Luke our agent kept us up to date and dealt with any problems between solicitors. We have used them before and would use them again

March 27, 2026
Unprompted review
Rated 4 out of 5 stars

Proffesional and personable

We have just completed on our probate sale through Cairds. We dealt with Oscar throughout the process who always was available and quick to respond to any queries or problems. Oscar was proactive and although the sales was protracted he remained patient with the purchaser and the less than efficient purchasers solicitors keeping the sale together and getting it to exchange.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Jo was a great agent - thank you

Jo was a great agent. Cairds was the third (and going to be the very last) we had listed our house with.
Right away, Jo and team were proactive. She listened and created a really high quality brochure to which we made very few changes. Jo targeted the right clients who she knew would be interested in our house.
I'm pleased to say that Jo managed to secure a buyer very quickly who was solid and really loved the house, succeeding where others had failed.
Jo kept good lines of communication throughout the process, which ended up being quite protracted and difficult. She built up a good relationship with our buyer and the other agents in the chain and kept it all moving.
I would recommend Jo and Cairds if you have a property to sell in Epsom, Ashtead or Leatherhead. Thank you!

February 20, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look