Caliber Home Loans Reviews 16

This nitpicky, smallminded and ultimately unprofessional company pushed me to sell my house just so i wouldnt have to deal with their employees who had no idea what they were talking about majority of the time and just tried to make my life as full of fear and misery as they could. Upon purchase, they extended a 4 week closing to about 3 months. During the pandemic they have me no workable options to exit the program: even the underwriter was a bit shocked. During the sale they yelled "foreclosure" at every opportunity even though their own lawyers never considered it. If you want to see how close you can get to a nervous breakdown, by all means do business with those losers.
My advice: RUN.

My biggest problem with them is that even when you leave them a secure message in the PORTAL about a change of e-mail, it means nothing. Nobody will do anything with it. Secondarily when your primary residence is on the mortgage documents and they still carry your OLD address as the primary, something is wrong. I've tried countless times to get a human being on the phone to fix things and today is the first time I was able to get actual humans on the phone. Both were polite and nice but the Customer Service lady, though polite, still I think was missing the point that in the year I've had this mortgage, not one person used my phone number to call me to get things straight even after a PORTAL message. I've tried and tried to get them to understand that I was changing insurance companies, but there's nobody there. They billed me for almost 1k dollars to carry insurance which in effect is 'dual' coverage for the same dwelling now because they just do not allow themselves to be answerable to their clientele at all.
Customer care agent one' in their insurance department listened to me and understood. Customer Care agent 'two' heard me but wouldn't do anything but the change of e-mail and physical adress which should have been reality for the physical address on day one. Last complaint, is even though they had my old address I was not yet moved out of on file, they still did not get keys to me at the new address till about 1 pm on the day after I arrived there to begin moving in, meaning I had to put my belongings on the back driveway carport and in the front lawn and porch. All in all the whole experience has been fraught with just terrible service with regard to understanding that I intentionally delayed my departure to get keys from them so I could move my belongings into the new residence without hassles. I would NOT recommend them but here again much of the corporate realm in America is with very 'broken' and 'inadequate' processes. Who in their right mind would continue to send snail mail to your old obsolete, no longer there address? CALIBER HOME LOANS did that. Yeah. Think about it. :( Months spent trying to get things updated and corrected and no interest on their part to ensure they have correct and current data. I have proof they NEVER CALLED ME ONCE in a year, and with the exception today of actually getting real human beings, I get the impression that they just want the money and don't care about anything but that. I tried to keep them in the loop and they only care about the money. Very very very very sad. They really have to get a clue and really understand that by making it hard to get incorrect things fixed, they are a part of the PROBLEM!

We have had a mortgage with Caliber for a year now. We have never been late on a payment until last month and now this month through no fault of our own. It never got to be over a few days late, but only because we had to call and complain. Before last month we were allowed to make payments via debit card making them instant and having no issues whatsoever. Now anytime we have tried to pay with our bank account since they took debit away we have had issues and no help. The first time was resolved fairly quickly, but this time has been worse. They claimed we had "insufficient funds" even though we had well over the amount needed for two weeks and have the bank statements to prove it. Our bank said they had no issues on their end and have yet to receive a charge from Caliber. Their BBB page is riddled with complaints pertaining to payment issues and they still refuse to fix it. People paying with checks have had issues being credited their payments. We as consumers can't choose our mortgage servicer which is ridiculous so good luck to anyone who gets stuck with this unhelpful company. Avoid Caliber Home Loans if you can.

Frank Gemma, Loan Officer at Caliber Home Loans, was very unprofessional and disorganized. He said we were 'all set' for our closing date. Well come to find out, they never sent our signed IRS request for tax transcripts form after having it for 3 1/2 weeks! This would have added 2-3 weeks longer to close which would have caused us to lose the deal on the house. Within a week of closing, we had to fire Caliber Home Loans and find other resources to make the closing happen on time. Frank also sent our personal financials to our realtor. He did not apologize to us for any of the above but did apologize to the realtor. Of course he did, as she is a lead resource. In addition, Laura Dauphinais, Mortgage Loan Processor, asked for the same financial information several times..disorganized, to say the least. Because of these above reasons, we would not recommend Caliber home Loans to anyone!

In January of 2021 I took the Covid Forbearance - from January thru December of 2021. during the forbearance I paid every escrow payment. I started back making the normal monthly payment in January of 2022. At the end of the forbearance paperwork call Partial Claim was return back over to Caliber several times. Caliber states no we only show we sent you the partial claim package and you never return it. So during the entire Forbearance I do not have access to my online portal for Caliber so each payment made I have to call in and speak to someone then at some point they stop that and said payments only by mail. I call in on 06/14 to make my normal June payment and now I was told by Caliber my home is under foreclosure and Foreclosure started on May 5 - remind you I made a normal payment on May 14th - On June 14th I was told no we cannot take your payment since you under foreclosure and that foreclosure just took place on May 25th and I would need to complete a Mitigation package asap and I done this - I have been calling everyday to confirm that Caliber receive my documents and I was told 3 to 5 business days to upload to my file and afterwards I would know.
Also another issues Caliber forced me in to Forbearance - I started refinancing with Caliber for lower rate due to for seen circumstance with Covid and other heart issues - I started the refi process in October of 2020 and it was lead on and on after being conditionally pre approved - signing documents - receiving paperwork. In January of 2021 I call Caliber and was dealing with an Alexis Finnely who said Novad had not sent them the documents - I email Novad and CC all the Calibers Loan Reps involved and Novad said the documents was sent back to Caliber in December. After going back and forward by phone and email in January of 2021 the day after I took Forbearance a Chelsea Geter call with joy to tell me my refi loan was approved but if I had taken the Forbearance this would disqualify me. Later found out Caliber was working with one of my debtors and they needed time to file a bogus lawsuit. I have never miss any payments with Caliber and they have foreclosed. SMH. Its more people involved in this. Not to mention it on my credit report as late.

My house was totally destroyed by a house fire on 4 April 2022. Because there was a mortgage owe to Caliber Loan the insurance company mailed a two party check. I called on numerous occasion to request the overage refund be expedited due our unusual circumstance. Also, my husband is military and we're in the process of moving. Caliber representative was unable and unwilling to work with us to have the process expedited. Please ensure there's a faster or exception to process to assist customers trying to recovered from a traumatic event.

The teams are unresponsive and condescending. This company also charges rates way above what you can get in the market.

I would never do business nor refer a company that is not responsive to the clients needs. I only needed to make our mutual clients homeowners Policy good. According to the non person computer check was sent out over 7 days ago, but it has not posted to the clients policy, they are now in delinquent status and I am not able to get a check number to do research. Worst Company ever.....................

Been a part of the family for 5+ years!

They're an existing provider, but not for long. I decided to investigate a refi of my current loan, and an extremely aggressive mortgage seller told me that he could only give me rates and a quote if I began an application. So I started an application, and when the numbers didn't work out, I stopped the process, only he wasn't ready to stop it. I wound up shouting at him and hanging up on him during the past two months. As a servicer certain data points still require that I call them directly when I need information to provide for taxes or to other lenders. Their support and their website used to REALLY stink, but both have gotten slightly better in the past 18 months or so.

Caliber charged me the high interest rate of 4% and told me it was because I hadn't yet sold my existing home, my new home was considered a "second" home. When I sold my first home, they refused to lower the interest rate. I decided to pay off the mortgage. F Caliber.

Goodbye and good riddance to Caliber home mortgages. These self-serving sanctimonious and condescending creepazoids spent eight months wasting my time in a refinance of an existing primary home mortgage in which they were the mortgage holder and my wife and I with credit score is close to 800 with the mortgagees. Personnel changes, demands for endless new and revised financial statements, and lectures on how happy they were
to “ help “ finally led us to find another company. Tomorrow we rid ourselves of these dull-witted self serving losers. Got that LATRESHA PATMAN? I cannot wait to sever my association with you.

After sending all our information, the agent was not responsive. Started the loan but took weeks to hear back, then some work, then weeks again. Also gave wrong info on options for loan co-signers.
Finally went to Costco's online mortgage service and it worked out great. We chose Cross Country Mortgage through Costco. The fees were better and they had all the options for adding co-signers. They also started and completed the loan in 3 weeks. It was taking 2 weeks just to get a call back from the Caliber agent. :-(

If I could give this company no/zero stars, I honestly would.

Their mortgage practices are absolutely terrible and their customer service is horrendous. Phone calls and emails repeatedly go ignored, and they do not seem to have your best interest at heart. This includes multiple levels of management, which makes it even worse.

I will NEVER do business with this company again and I will be avoiding them at all cost!

I have personal very negative experience with FAKE Servicer Caliber Home Loan, Inc (aka Countrywide Finacial) brought back to business by Big Banks such as Goldman Sachs, Bank of America, Credit Suisse, ect - aka Wall Street Stockbrokers who operate a massive Ponzi scheme with derivatives. One of official owners of Caliber/CWF is Lone Star Fund, a fictitious "buyer" of non-existing "default debt"
Caliber is one of sham conduits to Wall Street Banks who is hired solely to PRETEND that they are "Lenders" and "Servicers" - which Caliber never was. Ask Caliber whom he is servicing - and they will never give you an answer -only absurd runarounds.
The worst part is that most homeowners will not even realize that it is a securities brokerage firm that is collecting their mortgage payments via Black Knight, Inc (former Lenders Processing Services, Inc/DocX) and foreclosing without any right to do so and who actually owes the homeowner money for involuntary participation in their securitization scheme where IMAGES backed by borrowers DATA (never loans) are sold to investors for 12-184 times profits - while investors voluntarily refused any rights to any debt.
Caliber does not perform ANY servicing or lending activities since they don't have money to lend, don't have anyone to service (mortgages are destroyed by Big Banks immediately after origination, as soon as DATA is scanned and placed in Black Knight(aka Fidelity National) database. ALL servicing, money colection and foreclosing functionds are performed by Black Knigth via its MSP and CoreLogic, who are originators and servicers of about 100% of all loans where hidden lenders are Big Banks and their table pools where funds are not related to any loans or any particular investors. Freddie, Fannie and Ginnie cover for this scam by publishing "offerings" for never formed Trusts which only exist in forward-looking forms - WILL be formed and WILL purchase mortgages - but never DID. In fact, GSEs offering specifically state the their securities are not related to mortgages.
This is ALWAYS an Investment Bank who collects your mortgage payments and escrow money as their tax free revenue while sell trillions of IMAGES backed by information about performance of someone's debt - while this debt is not on accounts of any company. Ask Caliber who appointed them as a Servicer and which company has your loan as an asset on account RECEIVABLE - and Caliber with lie non-stop but never answer . Because no such account exists, Big Banks promote a myth about “free house” as a windfall for borrowers, while it is simply just compensation for being drafted into a concealed securities scheme.
I many times asked Caliber who purportedly SOLD my loan to PennyMac (another part of Countyrwide operated by BOA, GS, JPM, Morgan Stanley ) Caliber (who lied about accepting servicing three weeks after closing from my fake "Lender" - neither Caliber or PennyMac are not able to respond.
In fact, Caliber and PennyMac as well as other fake "servicers" (Ocwen, SLS, Bayview, ect) are merely actors-for hire who appear in the Court with forged by Black Knight documents to push foreclosure mill which results in windfall to securitization players (Wall Street Banks) without any corresponding reduction of any “loan” account receivable.
If you send a QWR or DVL toCaliber, you are sending it to someone who has no relation to your loan, thus allowing the other players to claim plausible deniability for all the lies you are about to be told. The response is gibberish and in total is the equivalent of “because we said so.”they never assert that the loan account is owned by anyone despite their protestations to the contrary. They don’t say it because nobody does. And nobody says it because there is no person or business entity that has any confirmable entry on its ledgers showing payment of value in exchange for a conveyance of ownership of the underlying obligation.
The securitization players offered securities to investors, the proceeds of such sales going to the investment bank who in turn distributed the money to the other players including “borrowers.” As a result of issuing and selling those securities — and then derivatives of those securities— the revenue from the sale of securities was in excess of 12-184 times the amount of the homeowner transaction.
So-called "mortgage loan" was a payment to get the homeowner to execute documents that were labeled as loan documents — a payment that had to be returned, leaving the homeowner with no compensation for his/her role in generating so much revenue. Since payments labeled as “interest” the homeowner receives negative compensation. Foreclosures are merely additional untaxed revenue for Big Banks who forced borrowers to perform free services.

Caliber Home Loans, Inc (CAliber") fraud with Ginnie Mae securities and VA loans, forgery, impersonation, fraudulent conveyance. Caliber fna Countrywide Financial is a part of Bank of America mob and NOT a Servicer or "owner/investor" (ask them for a copy of your Note with full chain of assignments and see that happened).

Its a sham conduit for BOA to pose as a "servicer" and cover BOA involvement in your loan. If you purchase your loan from Caliber - they are merely money changers for BOA.

In fact, all manipulations with your mortgage, including monthly invoices are conducted by BOA who sends you billing statements and secretly collect your mortgage payments as their INCOME while BOA sold your loan myriads of times and collected about $20 per $1 profits even before you start to amortize your loan.

This is why Caliber often has no idea about that is going on with your payment - they do not handle it.

Caliber is owned by a predatory forecloser, Lone Star Fund owned by Mr. John Grayken whose billions are coming from buying intentionally defaulted loans from HUD, pennies for dollar and resell them for profits which they share with BOA who does not want you to know about them as a REAL party in your mortgage.
See Forbes article "The Billionaire Banker in the Shadows" to learn more about Mr. Greyken aka "Executioner from Texas"

Caliber often works with PennyMac, another fake Seriver and another part of Countrywide Financial. The only purpose in this scheme is to pose as a "Servicers" and to push borrowers in defaults by manipulating with escrow accounts; suddenly increase payment; or create bogus . deficiencies, which again is done by BOA while Caliber and PennyMac act as a cover ups.

Caliber receives all instructions from another major player in mortgage fraud - Black Knight, formerly LPS/DocX who forged millions of Notes to push them though the Court system while borrowers did not owe anything to anyone.

While DocX President Lorraine Brown went to jail, LPS changed the name to Black Knight and continue to operate their document forgery mill at full speed and process fake documents to illegally foreclose on borrowers whose identities are stolen to create a windfall of profits for BOA who is trading on your name, signature and reputation hundreds times PER DAY. BOA owes us royalties from trades, no less than 15%. Which could be as high as $300K per $100K loan.

I am a victim of BOA who used Caliber Home Loans and PennyMac in my VA loan to cover up scam with Ginnie Mae securities where Caliber impersonated as an "owner" and "Servicer" - without a single document in support; and "sold" my loan to PennyMac who also was not able to provide any evidence of its "ownership" and recently sent me a poorly forged Allonge to my Note which had NO assignments to any Ginnie Mae Trusts - and of course not even mention PennyMac, who are fakes on BOA payroll.

The Allonge was prepared by Collateral shipper Jordan Luna and had very obvious electronic signature which can be placed by anyone - in other words, modern robo-signing.

Shipper Luna assigned my loan to Caliber instead of Ginnie Mae, on the same day as my closing while Caliber lied that they "became servicers" three weeks later. My commitment came from Caliber; and Caliber was the original impersonator and money changer for BOA.

Both Caliber and PennyMac are liars who pose as a "servicer". They work for Bank of America who merely give "servicers" passwords to Black Knight document depository, to create appearance of "sales" to various "servicers" - which did not happened; so "servicers"(fakes) can defraud borrowers, collect payments in the manner which designed to push borrowers in defaults because BOA internally default our loans; and illegally foreclose them to get a free house and proceeds from the sale; and laugh at us all the way to the bank.

This is the only way how BOA can cover for their fraud and intentionally broken property Titles, so BOA can generate their bogus swaps sales (CDOs or Derivatives) for their Ponzi scheme with Pension Funds.