Order never arrived. Emailed 3 times. Never responded. Took the money and ran. Scam company - do not order from them.
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See what reviewers are saying
I do appreciate that Calissa took many effort to ship my products I ordered to Germany. There were many problems while shipping, Calissa team helped me to change another trustworthy shipping company a... See more
I ordered a number of products all of which were of great quality. The calm balm with lavender has benefited my elderly father not only with a moisture barrier but the benefits of lavender helps kee... See more
Unfortunately my eyebrow powder arrived broken & crumbled in its packaging. Nothing else in the box was broken & it was well packaged so I’m assuming it was broken before it left the warehouse but was... See more
Company replied
Company details
Information provided by various external sources
Looking for a beauty fix in a flash? You've come to the right place. We believe in beauty made easy and fabulous made fuss-free. Welcome to Calissa. Your beauty. Your way.
Contact info
United Kingdom
- 03300 883765
- help@calissa.com
- www.calissa.com
3.1
Average
479 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Was very happy with my purchase
Was very happy with my purchase, I got exactly what I order
March 11, 2021
I'm very pleased with the product
I'm very pleased with the product. Unfortunately it did take a long time getting here. I'm guessing the delay was due to Brexit.
Otherwise I'm very happy with your service.
March 8, 2021
The item I ordered was delivered…
The item I ordered was delivered promptly and is exactly as described on the website. It is also of excellent quality. Very satisfactory.
March 4, 2021
Quick service
March 4, 2021
very good quality
March 4, 2021
First time ordering from Calissa and…
First time ordering from Calissa and very impressed by their customer service already. The first shipment never arrived and Calissa shipped another one quickly after for free.
February 26, 2021
Great prices, great service!
Always buy my skin care products from this website. Great affordable prices and prompt delivery to Australia! Even during covid. Highly recommend!
February 25, 2021
I love the brushes they are great
February 19, 2021
need some assistance
Can someone from the calissa customer service team reach out and help me ! i placed an order over a month ago and absolutely no tracking updates have been made. i don’t know if i will be getting my order or if i got scammed. please help. edit : customer service has been helping so far, thank you
February 16, 2021
Unprompted review
Reply from Calissa
UPDATE:
Hi Biso,
I just found your email, your order was placed and dispatched on the 5th of Feb which was just under a couple of weeks ago from today (17/02/2021).
I can confirm that your order was dispatched on the 5th of Feb with our Standard Delivery, which is not tracked.
We offer customers a choice of three shipping methods: Standard, Tracked and Express.
The standard international delivery usually arrives in about 5 -15 working days. The express delivery is carried by FedEx with an estimated time arrival of 2 working days.
We are a UK based company so our delivery estimate for your order is from 12th of Feb to 26th of Feb.
If, for some reason, your order doesn’t arrive within these dates then please get in touch and we will be happy to find a solution.
I hope this helps and you get your order soon, if you have any other problems get in touch, we'd be happy to help.
Kind Regards,
David,
Customer Service.
========================================================
Hi Biso,
https://www.calissa.com/contact
This is our contact us page link above, I can't find your details via Trustpilot so I asked Trustpilot to ask you for more details so I can help find a solution, I hope that's okay.
Looking forward to hearing from you,
Kind regards,
David,
Customer Service.
US shopper
I live in Kansas, and I had never heard of this website before. Placed an order for some toothpaste and two weeks later it showed up in perfect condition. I don’t normally write reviews but I had doubts before my purchase and they were proved unfounded. Most definitely safe to shop here.
February 13, 2021
I had been looking everywhere for a small long bristle brush
I had been looking everywhere for a longer bristled small brush to replace my old loved one that split into two parts. After making another purchase where the bristles were too short. I then found one on this website and received my brush very quickly. Website clear plenty of choice.
February 12, 2021
Wonderful Company
Great, user friendly website. Post was joyously fast considering the pandemic. Received my product within a week to the United States.
February 12, 2021
I still never received my brush
I still never received my brush. And what a stupid idea to pay for a tracking number!
February 11, 2021
Reply from Calissa
Hi Maroua Rachi,
I am sorry you haven't received your order.
I've sent you an email to try an resolve this situation for you, please get in contact soon.
Looking forward to hearing from you.
Kind Regards,
David.
Customer Service.
The prices are great
The prices are great, especially with the discount. Shipping did take about 3 weeks, but hopefully in the future it will be less. I definately will be ordering again with them.
February 11, 2021
Good product but a little pricey
Good product, but a little pricey. This was a hard-to-find item in my searches, but it was the item that I wanted. It was also shipped in a decent fashion.
February 8, 2021
Reply from Calissa
Hi Will Murray,
Thank you for contacting us via TrustPilot,
According to our records you've only purchased a shampoo from us, we don't have any records of you purchasing anything electronic, also we haven't had any emails from yourself or sent any to you regarding a return.
However, we'd be happy to help you out, I've popped you an email to help resolve the issue.
If you could get back to us, we would be happy to resolve this problem as quickly as possible.
Looking forward to hearing from you,
David.
Customer Service
Great web site!
Everything I ordered shipped quickly and I’m very pleased with what I bought. Thanks!
February 6, 2021
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