Pony-O UK Reviews 143

TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

The Pony-O's themselves are very good to use and hold my long, very fine hair in place and don't slip. They were delivered in an eBay bag, just loose no separation of sizes. The regular sized silk scr... See more

Rated 3 out of 5 stars

I’m a sucker for a targeted ad and I bought this because I love a high pony when I work out… unfortunately it doesn’t survive a spin class, it was down the back of my head by the need of it. I got th... See more

Company replied

Rated 5 out of 5 stars

I contacted Pony-O support before buying because I wasn't sure which colour would be a good match for my hair. They replied really promptly and were very helpful, and the colour I chose was a good mat... See more

Company replied

Rated 5 out of 5 stars

Absolutely the best hair accessory I've ever bought! I have super fine hair but the pony2.O holds my ponytail firmly in place all day without coming loose. It feels so secure and comfortable and doesn... See more

Company replied

Company details

  1. Hair Product Store

Written by the company

Now available in the UK! Unique hair accessories, that hold ANY hair type: fine or thick, curly or straight, long or short. No damage to the hair, no tension on the follicle, no annoying creases. Ditch the elastics! Say bye-bye hair tie, HELLO Pony-O!


Contact info

3.7

Average

TrustScore 3.5 out of 5

143 reviews

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Rated 2 out of 5 stars

The Pony-O's themselves are very good…

The Pony-O's themselves are very good to use and hold my long, very fine hair in place and don't slip. They were delivered in an eBay bag, just loose no separation of sizes. The regular sized silk scrunchies were very poor, they arrived separately and seemed more suitable for a child's hair as they had no volume to them and were very skimpy - even though they were sold as Regular sized.

February 16, 2026
Rated 1 out of 5 stars

Shame

Booo. How sad. Was really looking forward to this product. Makes the hair look awesome for 5 mins until it starts to flop down, the weight also pulls on the front of the hair so I'm concerned that it could easily cause hair loss.

July 24, 2025
Unprompted review
Pony-O UK logo

Reply from Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Rated 5 out of 5 stars

Great product!

Great product!
Have used these for years, they last for ages even with daily use. Very fast delivery and no problems.

June 20, 2025
Pony-O UK logo

Reply from Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Rated 3 out of 5 stars

It would have been 5 stars however my…

It would have been 5 stars however my order was delivered to my next door neighbour the postman came nowhere near my door as we have a ring door bell that has a camera on it. Good job my neighbours are honest. I have alot of pony o's not sure if i'll be buying anymore

May 6, 2025
Rated 5 out of 5 stars

Really good quality item

Really good quality item . Super fast delivery . Thank you

March 24, 2025
Pony-O UK logo

Reply from Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Rated 5 out of 5 stars

Love the bun bars and pony O’s they…

Love the bun bars and pony O’s they don’t mark the hair, comfortable to wear and easy to use. They don’t last forever as the copper breaks but they get a lot of wear before they get to that stage. Highly recommended

December 3, 2024
Pony-O UK logo

Reply from Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Rated 1 out of 5 stars

Unfortunately the product just does not…

Unfortunately the product just does not work for my hair.

November 13, 2024
Pony-O UK logo

Reply from Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Rated 1 out of 5 stars

I dont know how to use it

I dont know how to use it . Instructions not very helpful.

October 29, 2024
Pony-O UK logo

Reply from Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Rated 1 out of 5 stars

Quick despatch

Quick despatch. However item is poor, after only seconds pony o felt loose then hair fell out.

September 20, 2024
Pony-O UK logo

Reply from Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Rated 5 out of 5 stars

Great for keeping my hair up

Fast delivery and item is easy to use and keeps my hair in place

July 30, 2024
Pony-O UK logo

Reply from Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Rated 5 out of 5 stars

Love them!

I bought my first Pony-O in 2020 and it was the best thing for my hair ever. I have now a collection of different sizes and patterns. Love them!

July 29, 2024
Pony-O UK logo

Reply from Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Rated 1 out of 5 stars
Pony-O UK logo

Reply from Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Rated 1 out of 5 stars

Doesn’t hold my hair at all

Doesn’t hold my hair at all.
Pony-O is sliding off.
Bun Barzz - are too small and narrow, waist of £10.

July 1, 2024
Pony-O UK logo

Reply from Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

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