Pony-O UK Reviews 143

TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

The Pony-O's themselves are very good to use and hold my long, very fine hair in place and don't slip. They were delivered in an eBay bag, just loose no separation of sizes. The regular sized silk scr... See more

Rated 3 out of 5 stars

I’m a sucker for a targeted ad and I bought this because I love a high pony when I work out… unfortunately it doesn’t survive a spin class, it was down the back of my head by the need of it. I got th... See more

Company replied

Rated 5 out of 5 stars

I contacted Pony-O support before buying because I wasn't sure which colour would be a good match for my hair. They replied really promptly and were very helpful, and the colour I chose was a good mat... See more

Company replied

Rated 5 out of 5 stars

Absolutely the best hair accessory I've ever bought! I have super fine hair but the pony2.O holds my ponytail firmly in place all day without coming loose. It feels so secure and comfortable and doesn... See more

Company replied

Company details

  1. Hair Product Store

Written by the company

Now available in the UK! Unique hair accessories, that hold ANY hair type: fine or thick, curly or straight, long or short. No damage to the hair, no tension on the follicle, no annoying creases. Ditch the elastics! Say bye-bye hair tie, HELLO Pony-O!


Contact info

3.7

Average

TrustScore 3.5 out of 5

143 reviews

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Hasn’t replied to negative reviews

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3.7

All reviews

(143)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not great...disappointed

Not great...
The ladies in the videos have very long thick hair, maybe extensions. My hair didn't cover the bun barz and it was a struggle to tighten... Not very light either. Still had to use pins to cover it with my hair. Disappointed.

January 8, 2023
Unprompted review
Pony-O UK logo

Reply from Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Rated 1 out of 5 stars

The band one didn't hold my hair up and…

The band one didn't hold my hair up and the Bun stick won't stay closed! Very disappointing

January 4, 2023
Pony-O UK logo

Reply from Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Rated 1 out of 5 stars

Useless waste of money

Useless waste of money. One of the most useless things I ever bought

December 8, 2022
Pony-O UK logo

Reply from Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Rated 4 out of 5 stars

Nice hairstyle addition with the BoGo

Product is doing what it says, just don’t expect volume miracles it like me you have thin hairs. What I like j though is how well it holds without pulling like a typical elastic does and I also love it with the added BoGO jewelry that’s what makes it stand out. The UK delivery was fast as I ordered from the UK website and I like that they plant trees to help with the environment as well. Only real cons is the price .. still bit too pricey for what it is. Minus £3 I would have bought 2 or 3 more

December 1, 2022
Pony-O UK logo

Reply from Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Rated 5 out of 5 stars

Great product which does exactly what…

Great product which does exactly what it is supposed to do. Excellent quality too.

November 28, 2022
Pony-O UK logo

Reply from Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Rated 2 out of 5 stars

Not for thick hair

I had high hopes for the Pony-O but it does not work for thick hair. The XL doesn't fit my hair through the diameter and the bar cannot support the weight of my hair. I've tried them in my 4 year old daughter's hair and they work but they're too big for her really. Unfortunately, you have to pay for returns so I'm left with a very expensive set of unusable bands and bars unless I want to spend yet more money for them to inevitably be lost by Royal Mail.

November 8, 2022
Pony-O UK logo

Reply from Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Rated 5 out of 5 stars

Pony express delivery .

Speedy delivery and packaged well.

November 8, 2022
Pony-O UK logo

Reply from Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Rated 5 out of 5 stars

Fab product

Fab product, quick delivery, what’s not to love

November 3, 2022
Pony-O UK logo

Reply from Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Rated 5 out of 5 stars

Fantastic company

Fantastic company, great products and value for money, highly recommend, will buy again, very pleased 😃

October 24, 2022
Pony-O UK logo

Reply from Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Rated 5 out of 5 stars

Great

Great, fast delivery and good communication.

October 24, 2022
Pony-O UK logo

Reply from Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Rated 1 out of 5 stars

It’s a rubber band with wire nice idea…

It’s a rubber band with wire nice idea but it rips the hair, not gentle !!!would be better made out of a softer material

October 25, 2022
Pony-O UK logo

Reply from Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Rated 5 out of 5 stars

Easy to use

This my first experience of using Pony-O hair accessories and I really like them. Easy to use and very stylish.
Would definately recommend.

October 17, 2022
Pony-O UK logo

Reply from Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Rated 3 out of 5 stars

I’ve bought before

I’ve bought before - the smaller size - and loved them but these new ones do not seem to stay in my hair as well.

October 11, 2022
Pony-O UK logo

Reply from Pony-O UK

Thank you so much for your feedback! They will be exactly the same, so please contact us if you need any further assistance. We appreciate you taking the time to leave this review. - PONY-O™

Rated 5 out of 5 stars

Two of my hair ties were broken

Two of my hair ties were broken. Customer service were brilliant, sending replacements out! I love my pony os!

September 26, 2022
Unprompted review
Pony-O UK logo

Reply from Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Rated 1 out of 5 stars

Sadly this product does not work if you…

Sadly this product does not work if you have thick long hair, it slips down and gives the same effect as a hair tie, a sad droopy pony tail. It says it can be used on thick long hair, but it isn’t man enough and doesn’t work 😔

September 12, 2022
Pony-O UK logo

Reply from Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Rated 5 out of 5 stars

Website easy to use ….

Website easy to use ….. speedy delivery, updated right up to deliver vered

September 1, 2022
Pony-O UK logo

Reply from Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

Rated 1 out of 5 stars

Item doesn’t work

Item doesn’t work, it held my hair in place for 5 minutes then it fell out, waste of money.

August 15, 2022
Pony-O UK logo

Reply from Pony-O UK

Hi, sorry to hear you’ve not got on with PONY-O! We’d be happy to do a FaceTime to talk you through it? The inside is copper, and there are a few techniques to getting it to secure your hair easily. Please contact us for some instructional tips and videos 🌸

Rated 1 out of 5 stars

No delivery

We made an order on 30 July. It is now 15 August and no package from Pony-O yet. Debating if I should get a refund as it has been quite a while now. No satisfaction on product as we haven't recieved it.

August 15, 2022
Pony-O UK logo

Reply from Pony-O UK

Hi Rico, your order was shipped on 1st Aug. Please contact us to resolve this issue, we’ll make it right! hello@pony-o.co.uk

Rated 5 out of 5 stars

Brilliant product and service

Brilliant product and service. It's a game changer for fine hair!

August 10, 2022
Pony-O UK logo

Reply from Pony-O UK

Thank you so much for your feedback! We appreciate you taking the time to leave this review. - PONY-O™

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