I used to be their customer, then I left — you know, “looking for something better.” And suddenly they called me, explained everything clearly, and offered conditions that were hard to refuse. Honestl... See more
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I used Lyka before and now using Lebara for my phone. Those are very affordable for phone. I am also using Telenor for my home wifi (unlimited data), which cost me 289kr every month. Now I choose Call... See more
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Call me used to be very good, but I have recently experienced a very bad customer service. I have order a phone subscription with moving my number, they accepted and canceled my current service provid... See more
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Im customer from very long time around 9 years and i never had any problems with connection or customer service. Every time when i call with questions or need for help workers are so kind to me and... See more
Company details
About Call me
Written by the company
Har du spørgsmål eller brug for hjælp til dit abonnement eller mobiltelefon, så hold dig ikke tilbage med at kontakte os. Vi skal nok hjælpe dig, så hurtigt vi kan :-)
Du kan få hjælp på følgende måder:
1. Facebook
www.facebook.com/callme
2. Kundeservice www.callme.dk/kundeservice
3. Kontakt os
www.callme.dk/kontakt
Billigt. Nemt. Punktum.
Så enkelt kan det siges. Det er hvad CALL ME er, og hvad du kan forvente af os som kunde – et mobilselskab med nemme og enkle produkter til lavpris. Længere er den ikke.
Vi har abonnementer til ethvert behov, hvad enten det gælder mobiltelefoni eller mobilt bredbånd. Begge dele på Nordens bedste netværk (Telias netværk) og selvfølgelig med gratis oprettelse og ingen binding. Og har du brug for en ny telefon, tablet, høretelefoner, cover eller andre gadgets, har vi et stort, bredt udvalg. Som CALL ME kunde kan du desuden nyde godt af eksklusive rabatter og gode tilbud på fx rejser og koncerter i CLUB CALL ME.
For os er service højt prioriteret. Det er bl.a. derfor, at vi har nogle af Danmarks mest loyale kunder og derfor, at vi er kåret til vinder af Loyalty Award inden for mobilselskaber hele fire gange siden 2015, hvor vi bl.a. har vundet i kategorierne: Bedst oplevede netværk og Teleselskabet som flest vil anbefale til andre.
Det hele foregår på callme.dk, hvor du let kan administrere og tilpasse dine abonnementer på vores selvbetjening. Og hvis du har brug for hjælp, kan du altid kontakte os på mail, chat eller ved at ringe til os.
Så skift nemt til CALL ME – vi flytter dit nummer for dig.
Du kan få hjælp på følgende måder:
1. Facebook
www.facebook.com/callme
2. Kundeservice www.callme.dk/kundeservice
3. Kontakt os
www.callme.dk/kontakt
Billigt. Nemt. Punktum.
Så enkelt kan det siges. Det er hvad CALL ME er, og hvad du kan forvente af os som kunde – et mobilselskab med nemme og enkle produkter til lavpris. Længere er den ikke.
Vi har abonnementer til ethvert behov, hvad enten det gælder mobiltelefoni eller mobilt bredbånd. Begge dele på Nordens bedste netværk (Telias netværk) og selvfølgelig med gratis oprettelse og ingen binding. Og har du brug for en ny telefon, tablet, høretelefoner, cover eller andre gadgets, har vi et stort, bredt udvalg. Som CALL ME kunde kan du desuden nyde godt af eksklusive rabatter og gode tilbud på fx rejser og koncerter i CLUB CALL ME.
For os er service højt prioriteret. Det er bl.a. derfor, at vi har nogle af Danmarks mest loyale kunder og derfor, at vi er kåret til vinder af Loyalty Award inden for mobilselskaber hele fire gange siden 2015, hvor vi bl.a. har vundet i kategorierne: Bedst oplevede netværk og Teleselskabet som flest vil anbefale til andre.
Det hele foregår på callme.dk, hvor du let kan administrere og tilpasse dine abonnementer på vores selvbetjening. Og hvis du har brug for hjælp, kan du altid kontakte os på mail, chat eller ved at ringe til os.
Så skift nemt til CALL ME – vi flytter dit nummer for dig.
Written by the company
Contact info
Ørestads Boulevard 45, 2300, København S, Denmark
- trustpilot@callme.dk
- www.callme.dk
4.4
Excellent
37K reviews
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extra cost to remain a customer?
I really don't understand why it costs me extra to stay as a customer at callme.
I bought a new phone, and moved my e-sim to the new phone and I got charge for 99kr, because "it's a new card". In a digital wold it should be an extra cost, nor a convenience cost.
September 9, 2025
Unprompted review
Reply from Call me
Hi Andras,
Thank you for your feedback and for taking the time to share your experience.
We understand your frustration. In a digital world, moving your eSIM from one device to another should feel like a seamless and simple process, and ideally without unexpected costs.
The reason for the 99 kr charge is that every eSIM transfer is treated as the issuance of a new digital SIM card. Just like with physical SIM cards, there are administrative and technical processes involved, which unfortunately do come with a small cost. That said, we know this can feel like a penalty for staying loyal and that's certainly not the intention.
Your feedback is valuable, and we’ll be sure to pass it on internally as we continuously work on improving transparency and fairness in our pricing.
Best regards.
Nadia, Call me. ❤️
Skift til Call me det er let at skifte…
Skift til Call me det er let at skifte de opsiger din abonomang ved nuværende tlf selskab .abodemang er billig
September 6, 2025
Super good network
Super good network . Amazing customer service. No compliance. Have been over 10 years with call me
September 6, 2025
As a fas
As a fast customer with call me & from my previous/present experience I could tell that call me is great company as a mobile network operator & internet services also software and telecom provider beside the professional marketing and kind services.
September 3, 2025
No response at all - Wanted to switch & changed my mind
I wanted to switch to CallMe as they had a nice deal that included AirPods with a subscription. I was genuinely ready to leave my current provider and move, but my customer service experience has been terrible. I needed some help with switching and called them as the deal was about to expire.
First of all, their support hours are only 8–16, which is the same as most people’s working hours. This already makes it very inconvenient to reach them without taking time off work. Still, I made the effort to call. The first time, I waited on hold for 30 minutes with no answer. The second time, during another break from work, I waited 40 minutes—again, no answer.
I then tried using their callback option, entering my number to be called when they were free. I never received a call back.
I wasted more than an hour just waiting on the phone, and then all day checking my phone for the call, with no help at all.
Hire more people! Instead of gaining a new customer, CallMe has completely pushed me away.
September 1, 2025
Unprompted review
Reply from Call me
Hi Anne,
Thank you for taking the time to share your experience. We're truly sorry to hear about the difficulties you faced when trying to get in touch with us – especially when you were ready to switch and just needed a bit of help.
We understand how inconvenient it is to wait on hold without a response, and it’s absolutely not the level of service we aim to provide. Our limited support hours can unfortunately be a challenge, and we’re sorry that you ended up wasting your time and missing out on the deal.
Your feedback is heard, and we’re actively working on improving our service – including better availability and response times.
If you’re open to it, we’d really appreciate the chance to follow up and look into your case. You’re welcome to reach out directly to us at trustpilot@callme.dk
with your contact details and a brief summary. One of our team members will get back to you as soon as possible.
Again, we’re very sorry for the poor experience – and thank you for letting us know.
Best regards,
Liv ❤️
Contacting customer service
They have the longest waiting time until u give up to call customer service
August 27, 2025
Unprompted review
Reply from Call me
Hi,
Thank you for your feedback.
We’re sorry to hear about the long waiting times you experienced when contacting our customer service.
We understand how frustrating that can be and are working hard to improve our response times. Your feedback helps us get better.
Best regards.
Nadia, Call me. ❤️
Never going back to this company
Never going back to this company, while my experience with them wasn't bad during being a member, now that I'm changing to another provider they are just being difficult, what was supposed to be a straight forward process is now a headache, they demand fuldmagt (power of attorney) from Tre, and after i filled that up, they rejected it, and they want a physical paper with that, all that for what? Another month of payment?
August 25, 2025
Unprompted review
Reply from Call me
Hi,
We’re sorry to hear that your switch to another provider has been met with frustration. While we’re glad to know your time with us as a customer was generally positive, it’s clear that the termination process didn’t meet your expectations.
We understand how important it is for a transition to be smooth and straightforward. The requirement for documentation, such as a physical power of attorney (fuldmagt), is based on specific security and process protocols — but that doesn’t make it any less frustrating when it feels excessive or unclear.
We appreciate your feedback, and we’ll use it as part of our ongoing efforts to make these processes better and more transparent for all customers.
Best regards
Nicolas - Call Me ❤️
This company is a scam
This company is a scam. Be aware! I will never use their service again.
What happened?
I changed the service two months ago and they have sent me bills of 361.4 kr, after I have already paid all bills and changed to another service provider. I tried to call them and dispute, but they don't answer the phone even after waiting in line for an hour. Then I paid it cause they did the same to me before as well. Now they send me another bill of 100 kr. So, to change my phone to another service provider, they took 461.4 kr from me. Previously as well I had to pay 500kr same way. This company is okay until you tried to change to another service provider. I know one day a daring customer will take them to court. Until then, be aware.
August 13, 2025
Unprompted review
Reply from Call me
Hi,
Thank you for taking the time to share your experience, though we’re truly sorry to hear how frustrating this has been for you. It’s of course never our intention to cause confusion or delay, especially during something as important as a provider switch.
We’d really like to look into this matter and ensure that everything has been handled correctly. If you’re open to it, please reach out to us via Our contact formular on our website with your customer details so we can investigate and follow up directly.
Thank you again for your feedback — it helps us improve.
Best regards
Nadia, Call me. ❤️
Fakture gebyr/afgift
60 dkr fakturings gebyr/ afgift.!!!.. scam and no information regarding extra cost upon internet connection ,
August 13, 2025
Unprompted review
Reply from Call me
Thank you for your review
We’re sorry to hear about your frustration regarding the DKK 60 billing fee. It’s important to us that all costs are clearly communicated from the start, and we regret if this was not made sufficiently clear when you signed up.
The fee is typically related to paper invoices or specific billing methods, and we always recommend choosing digital invoicing to avoid this charge. If you haven’t already, our customer service team would be happy to help you adjust your billing preferences.
Best regards.
Nadia, Call me. ❤️
En klage
Hi.
Worst phone company ever.
Refusing to give out a phone recording that I stetted i would like to pay my bill the customer service said okay ill take care of it she didnt I waited then boom inkasso,,,surely call me!!!???
Now am forced to pay inkasso for their fault. 🤬
August 2, 2025
Unprompted review
Reply from Call me
Hi Sharon,
We're very sorry to hear about your experience – that’s certainly not the service we aim to provide.
If you believe there has been a misunderstanding or error regarding your payment and the agreement made over the phone, we’d really like to look into this for you. Please send us an email at trustpilot@callme.dk with your full name, phone number, and a brief summary of the case – then we’ll investigate it as soon as possible.
Kind regards,
Liv ❤️
Wrong information, Bad service
I really like to give no star!
Callme gives a very vague and wrong information.
Free call is not free! the explanation is to make people confuse. Every time you call support you have to be behind the line at least for 1 hour. After waiting for more than an hour, a person promise to do something, but you never get any result. Really bad service, give wrong information. Giving a wrong information is misusing trust of customer.
July 30, 2025
Unprompted review
Reply from Call me
Hi Farbia,
We’re sorry to hear about your experience — especially the long wait times and the confusion regarding your subscription and what’s included. That’s absolutely not the service we aim to provide, and we understand your frustration.
If you still need assistance, please feel free to contact us at trustpilot@callme.dk, so we can look into your case and help clarify the details.
Kind regards,
Liv ❤️
The worst mobile network company
I was transferred from Alka Mobil to Call me, and the transition has been frustrating. Despite subscribing to a 50GB/month plan for around 79 kr, my monthly bills were often between 100–200 kr. When I contacted customer service, I was rudely told I'd sent messages to the Netherlands and China, something I didn’t do. After checking, I realised the messages were from Yahoo and Shein, not initiated by me, yet I was charged for them, something that never happened under Alka Mobil.
Additionally, I received two bills in the same month. When I questioned this, the consultant said they had accidentally sent me the August bill early. This confused me even more, since I had signed up for a postpaid plan, so why was I being charged 184 kr for usage I hadn’t even consumed yet
July 25, 2025
Unprompted review
Reply from Call me
Hi Elvis,
Thank you for your review. We're sorry to hear about your frustrating experience after the transition from Alka Mobil – that’s definitely not the experience we want you to have.
We’d really like to look into your case in more detail. Please send us your customer information at trustpilot@callme.dk, so we can investigate what went wrong and clarify any incorrect charges.
Just to clarify: Call me operates with backward billing, which means the invoice you received in August actually covers your usage from July. We understand this can be confusing, especially if the timing wasn't clearly communicated, and we’ll be happy to go through it with you.
Looking forward to hearing from you so we can help make this right.
Best regards
Liv ❤️
I contacted them to ask about an offer…
I contacted them to ask about an offer on a phone, the person that was on the chat was super helpful and I ended up subscribing with them
July 25, 2025
One of the worst experiences I've had…
One of the worst experiences I've had with a telecom company. They constantly call you and push you to become a customer but once you sign up, you're completely ignored. I had two family subscriptions and when I cancelled, they charged me around kroner per subscription around 1300 in total, without ever mentioning any cancellation fee in the terms. When I reached out for help, no one cared and it was nearly impossible to get through. Feels like they just want your money and then disappear. Would never recommend.
July 23, 2024
Unprompted review
Reply from Call me
Hi Deepak,
Thank you for taking the time to share your experience — we’re truly sorry to hear about the way things unfolded.
What you describe sounds incredibly frustrating, especially after being convinced to sign up and then feeling left without support when it mattered most. Unexpected charges and lack of transparency around cancellation fees are never acceptable, and it’s absolutely not the experience we aim to deliver.
Your feedback is important and helps highlight where we need to improve — both in terms of clear communication and in how we follow up with our customers. We understand your disappointment and regret that this was the impression you were left with.
Best Regard
Nicolas - Call Me
Great service
Super nice company, which is a rare case within telecommunications. The prices are fair, they are fast with shipping, and they have LOVELY customer support that is always ready to help and fix any problems you might have.
July 16, 2025
Unprompted review
Perfect and nice
July 16, 2025
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