Call Wiser Reviews 

236
TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

Thank you for renewing my car insurance. I had an email afterwards from you, and I looked at the policy document, but I was expecting to see the actual details of our car, our names and details, and... See more

Company replied

Rated 5 out of 5 stars

Let me first explain that I am a laryngectomy (loss of the Larynx) and thus have some difficulty in speaking and maintaining a conversation. However the Consultant was very patient and helpful throug... See more

Company replied

Rated 4 out of 5 stars

Thank you; you sent a reminder in good time and when I had not responded quickly you sent a new one while there was still time. I rang to ask about any less expensive options; Duncan managed to reduc... See more

Rated 5 out of 5 stars

After a lot of trouble with the administration of this company ( my name is still spelled incorrectly on my emails) , I have found one of your staff members extremely helpful in solving an ongoing... See more

Company replied

Company details

  1. Insurance Agency

Information provided by various external sources

It's quicker and easier to talk. Our friendly, experienced team is waiting to talk to you and help you find the best insurance at the best price which meets your needs. With over 30 insurance companies to choose from, we can find you the right one.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

236 reviews

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4.3

All reviews

(236)

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Rated 5 out of 5 stars

I spoke to a very very nice man called …

I spoke to a very very nice man called Mike Dewey he delt with all my problems in a very professional way he was kind and considerate and sorted my policy for me and advised me with what to do if I got stopped he made sure I had my policy number and correct contact numbers if i ever need to speak to someone again I will ask for mark Dewey thank you

May 19, 2017
Unprompted review
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Reply from Call Wiser

Many thanks for leaving this review. We are very pleased to hear that you received a professional and helpful experience when contacting us. Please be assured we will pass on your lovely comments to Mike and his manager.

Kind regards,

Hannah

Rated 5 out of 5 stars

Very good an easy experience

Very good an easy experience
I would recommend this company very helpful.

May 19, 2017
Unprompted review
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Reply from Call Wiser

Thank you for taking the time to write this review. We are delighted to hear that you received a helpful and efficient experience.

Kind regards,

Hannah

Rated 1 out of 5 stars

I had the great misfortune to be …

I had the great misfortune to be insured under Bewiser , first time owning a car in the UK. I tried to find a cheap insurance, little that i knew what was about to follow. The adviser gave me a quote in order for him to sell, rather than being mindful of my needs as a customer. Instead of using the information I had given him, he made changes to the information required to make the price more appealing to me; as example, 1st, instead of a EU-Driving License Holder, he selected UK-Driving Licence Holder fact which I discovered once i received the paperwork. I immediatly called back to point this out, but the answer that I received was " Oh yes, sorry you can cancel if you like, but you will be losing your deposit or you can change your licence to a UK one or pay an extra excess cost of £700+ " 2nd-ly after i clearly spelled my name to him he still wrote my name wrong which the insurance broker refused to accept quite rudely i might say and charging me to change it. 3rd- ly, the times i had to call them, 2 out of 3, i received horrible and rude costumer service from the person i was speaking to, making me feel "oh well now you are a customer we have no time or willingness to spend time on you" 4th-ly, I received an email saying that my insurance has been renewed, without me being informed or accepting any cost and now i have to phone and try to cancel it . long story short these were a few of my experiences with BeWiser and i would like to say that i cannot think of any reason to even consider trusting them again.

May 18, 2017
Unprompted review
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Reply from Call Wiser

We would like to apologise for the concerns you have raised in your review. A member of our customer care team is currently looking into this for you and will be in contact today.

Kind regards,

Hannah

Rated 5 out of 5 stars

Been a previous customer and always …

Been a previous customer and always found Bewiser very very good. Daniel O'Brien excellent young man, so helpful and polite. Would recommend to all my family and friends. Thank you.

May 12, 2017
Unprompted review
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Reply from Call Wiser

Thank you for taking the time to write this review. We are delighted to hear that you have been impressed with our services and please be assured that we will pass on your kind comments to Daniel and his manager.

Kind regards,

Hannah

Rated 5 out of 5 stars

Very happy with Duncan very helpful and …

Very happy with Duncan very helpful and friendly service.👍

May 10, 2017
Unprompted review
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Reply from Call Wiser

Hi Jay,

Thank you for taking the time to review our services. We will ensure that your comments are passed back to Duncan and his manager.

Kind Regards,
Cathy

Rated 5 out of 5 stars

Excellent service problem solved

Excellent service problem solved very proffecional many thanks

May 9, 2017
Unprompted review
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Reply from Call Wiser

Hi Mike,

Thank you for taking the time to review our services.

Kind Regards,
Cathy

Rated 1 out of 5 stars

Ok so iv had my license for 10 years …

Ok so iv had my license for 10 years with 4 years insurance on company vehicles. I have had no accidents, no claims and a clean driving license. My cheapest quote before trying call wiser was £900. This company quoted me £3000, £3300 and over £10000!! Who in here stupid mind is going to pay this amount for car insurance! Stay away!!

April 24, 2017
Unprompted review
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Reply from Call Wiser

Hi Lee,

Apologies if we haven't been able to provide you a competitive quotation this year. As a broker, we do not set the premiums but we can negotiate with insurers to find you a better rate. We hope to provide more competitive quotations for you in the future.

Best Regards,

Alex

Rated 5 out of 5 stars

I found Mike to be polite

I found Mike to be polite, business like and friendly. That makes what could be a stressful experience an enjoyable one. thank you

April 24, 2017
Unprompted review
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Reply from Call Wiser

Hi Margaret,

Thank you for taking the time to review our services. I've passed on your kind feedback to Mike and his manager to make sure he keeps up the good work!

Best Regards,

Alex

Rated 5 out of 5 stars

It was a pleasant experience speaking …

It was a pleasant experience speaking to one of your sales team whilst getting a quote to renew my car insurance. He explained everything very clearly and his diction was excellent.
My husband had already taken out a policy with BeWiser and suggested I did the same once my car insurance became renewable and I was pleasantly surprised at the quality of cover etc. at an favourable price.
Will definitely recommend this company to people in future.
Thankyou Wiser.

April 12, 2017
Unprompted review
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Reply from Call Wiser

Hi Robert,

Thank you for taking the time to review our services.

Best Regards,

Alex

Rated 5 out of 5 stars

well impressed 😁

No hassle,straight forward,helpful &polite well done

March 2, 2017
Unprompted review
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Reply from Call Wiser

Hi Josie,

Thank you for taking the time to review our services.

Best Regards,

Alex

Rated 4 out of 5 stars

Car ins

Seems OK. Will review when put in place
Very efficient .

February 23, 2017
Unprompted review
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Reply from Call Wiser

Hi Ilona,

Thank you for taking the time to leave this review.

Best Regards,

Alex

Rated 4 out of 5 stars

Very competitive quote

Having tried other companies I didn't think I'd get a better quote than from my current insurer, but BeWiser saved me over £100! Quick quoting, all set up very quickly and knowledgeable staff. Would definitely use them again.

February 16, 2017
Unprompted review
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Reply from Call Wiser

Hi Ann,

Thank you for taking the time to review our services.

Best Regards,

Alex

Rated 3 out of 5 stars

Information unclear

The first young man I spoke to was very helpful but failed to make it clear that if you cancelled your policy within the 14 day cooling off period you could kiss most of your deposit goodbye. I called to query this and was told rather abruptly that you can't cancrl policies for free. I wasn't impressed with his attitude.

January 31, 2017
Unprompted review
Call Wiser logo

Reply from Call Wiser

Hi Jacqui,

Further to our conversation earlier today we hope to have eased your concerns. We hope to offer you a trouble free experience in the future.

Best Regards,

Alex

Rated 4 out of 5 stars

A few notes

Yesterday I tried to get a quote on line from Be Wise, after having been forwarded to their website on Royal & Sun Alliance's website which was mentioned as one of the best 10 car insurance companies for 2016 by Auto Express. Don't understand how that can be when Be Wiser is apparently doing the job for them.
I couldn't finish the quote on line as the registration number of my car was not recognised (?!). Someone rang today and during a pleasant conversation we went through the whole quote again. After adjusting the voluntary excess and adding home service to the 'free' RAC breakdown cover, I was happy with the quote and paid for it. Got all the paperwork by email.

A few notes however:
- I wasn't told over the phone that I would have to send in proof of my NCB. I think it's essential to mention this and also what the consequences are if that hasn't been done within 'the next 14 days' (apart from a £25 charge when Be Wiser has to call about it).
- Not happy that adjustments and amendments to the police come with a hefty price: £35 plus 20% of the Insurer Premium!!! Last year I moved twice and was already amazed being charged at all for just changing the address but that was nothing compared with this 'penalty'. And judging by other reviews it is actually being applied!
- Would have liked to been told during the phone call that the premium includes £65 as a 'non-refundable charge for placing this policy'.

Am a bit shocked by some of the reviews on Trust Pilot but am willing to give Be Wiser the benefit of the doubt.

January 23, 2017
Unprompted review
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Reply from Call Wiser

Hi Mr Harmsen,

Thank You for providing us with feedback. We appreciate it good or bad, as it allows us to identify ways in which we can continue to improve our services. We hope to provide the best service possible in the years to come.

Best Regards,

Alex

Rated 5 out of 5 stars

vehicle insurance

Polite, patient, and sensible man conducted the deal. I was slightly hesitant, but he was on the ball to get the deal closed by helpful negotiation.

January 11, 2017
Unprompted review
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Reply from Call Wiser

Hi John,

Thank you for taking the time to write this review.

Best Regards,

Alex

Rated 4 out of 5 stars

Very good slight error on wrong re …

Very good slight error on wrong registration number that was entered.

Dealt with promptly when discovered.

Would recommend them.

December 31, 2016
Unprompted review
Call Wiser logo

Reply from Call Wiser

Hello Peter,

Thank you for reviewing our services. We're glad that any issues experienced were resolved swiftly.

Best Regards,

Alex

Rated 5 out of 5 stars

Just called to renew our car insura …

Just called to renew our car insurance. Spoke to Samantha, she was very polite & helpful. Would recommend b-wiser to friends & family

December 30, 2016
Unprompted review
Call Wiser logo

Reply from Call Wiser

Hi Keith,

Thank you for writing this review, we will pass on your feedback to Samantha and her manager.

Best Regards,

Alex

Rated 4 out of 5 stars

Very helpful and understanding

I found the person who dealt with me was helpful and understanding peoples circumstances

December 18, 2016
Unprompted review
Call Wiser logo

Reply from Call Wiser

Hi Ian,

Thank you for taking the time to write this review. We really value feedback, good or bad, so we can continue to meet the needs and demands of our customers to make sure they are getting the service they deserve.

Best Regards,

Alex

Rated 5 out of 5 stars

Five Stars

I have had other companies who renew and take payment automatically, but BeWiser give YOU the choice, and will do their best to beat any other quotes you have - remembering all policies are not the same.
Good advisors, good telephone manners and a Birthday bonus!
I recommend BeWiser.

December 16, 2016
Unprompted review
Call Wiser logo

Reply from Call Wiser

Hi George,

Thank you for writing this review. The knowledge and attitude of our agents is of great importance to us, so we are glad that we have been able to provide an easy and pleasant experience through your renewal.

Best Regards,

Alex

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