Rang Calor with a suspected leak, the job was allocated really quickly and we received a call from Jonny Rodgers to let us know he was on his way. Impeccable, professional service on an incredibly hot... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mally and Mark removed our Calor Gas tank. They arrived early morning and lifted the tank by crane from a difficult location, over our garage roof and on to their lorry. They were very polite, helpful... See more
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Monique came from Calor to check our tank. She was polite, professional and efficient. Despite the fact she found a leak in our pipework into the house she was calm and patient which helped me to feel... See more
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Russell doesn’t just bring our gas, he brings a smile, sing song and overall positive attitude too. It’s a pleasure to have him here on site, always takes as many empties as he possibly can and is alw... See more
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Company details
About Calor
Written by the company
For over 90 years, Calor has supported off-grid homes and businesses with trusted alternative energy solutions - supplying gas bottles and bulk tanks, and establishing great partnerships and loyalty.
As energy evolves, so do we. Today, we're expanding our focus on sustainable energy and helping both existing and new customers transition to lower-carbon options fit for the future.
From safety and service to innovation and sustainability, we do it right.
Contact info
Athena House, Athena Drive, CV34 6RL, Warwick, United Kingdom
- 0800 626 626
- quality@calor.co.uk
- www.calor.co.uk
4.7
Excellent
25K reviews
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Turned A Negative Situation Round
I recently had a serious issue with Calor Gas following an error that resulted in a scheduled delivery being cancelled while we were in the process of moving house. Despite making repeated contact and receiving several assurances that a delivery was imminent, no delivery took place and our tank eventually reached a critically low level.
Given that we were approaching completion of our house sale, the situation was particularly concerning, as we needed to provide an accurate fuel reading to our solicitors and had already assured the purchaser that there would be an adequate supply of gas remaining in the tank.
I therefore escalated the matter directly to Calor’s CEO, and I am pleased to say that the subsequent response was excellent. My complaint was passed to Louise, from the Customer Care Team, who took personal ownership of the issue, contacted me directly and ensured that the delivery was finally made. A substantial delivery was completed the following evening, bringing the tank back to a healthy level and resolving the immediate problem.
Importantly, Louise also provided the supporting delivery and telemetry information, confirmed the quantity of gas in the tank and calculated its value for our property transaction. She also undertook to feed back the process failures to the relevant team leaders so that lessons could be learned and similar issues avoided in future.
While the original failure was undoubtedly frustrating and caused considerable unnecessary concern, I believe it is equally important to recognise when a company responds positively to a complaint. In this case, once the matter was escalated, Calor demonstrated a clear willingness to take ownership, resolve the problem and provide the information we needed.
I would particularly like to thank Louise for her professional, helpful and personal approach. She turned what had been a very disappointing experience into a positive resolution and restored my confidence that Calor does take customer concerns seriously when they reach the right person.
Overall, I am pleased with the way my complaint was ultimately handled and would be happy to recommend Louise for the way she personally managed the resolution.
January 21, 2026
Unprompted review
Reply from Calor
We are truly grateful for your detailed feedback and appreciate you taking the time to share your experience. We understand the significant concern and frustration caused by the initial delivery issue, especially during such a critical time with your house move and property transaction. It's clear that the situation created unnecessary stress, and we sincerely regret that our service fell short of expectations at that point.
We are, however, very pleased to learn that the matter was ultimately resolved to your satisfaction through the intervention of our Customer Care Team. It is always our aim to address customer concerns effectively, and we are glad that our colleague was able to take ownership, provide the necessary support, and ensure a positive outcome for you, including the crucial information for your solicitors. We value your recognition of our willingness to resolve the problem once it was escalated. Your comments about the professional and helpful approach are particularly encouraging, and we are committed to using your feedback to improve our processes and prevent similar issues in the future. Thank you for restoring your confidence in us.
From start to finnish i had a really…
From start to finnish i had a really smooth experience from ordering to delivery all done in less than 24 hours
10 out of 10
August 12, 2026
Reply from Calor
We're so pleased to hear that your experience, from ordering to delivery, was incredibly smooth and completed in less than 24 hours. Thank you for the fantastic 10 out of 10 rating!
Calor Gas Instalation…
Mack Simms arrived very soon after my tank had been delivered to lay the piping down in readiness for a new boiler. A very nice young man who was very efficient, courteous and respectful. Did the job very well and cleared up everything afterwards.
August 14, 2026
Unprompted review
Reply from Calor
Thank you for taking the time to leave such a positive review. We're delighted to hear that our team member was efficient, courteous, and respectful, completing the job well and tidying up afterward.
Fast easy ordering
Fast easy ordering, delivered super fast with no problems. Will use again
August 12, 2026
Reply from Calor
Thank you for your wonderful review! We're so pleased to hear that you found the ordering process quick and easy, and that your delivery was super fast and problem-free. We look forward to serving you again.
Reply from Calor
We're so glad to hear your delivery arrived earlier than expected! We truly appreciate your positive feedback.
Reply from Calor
Thank you for your kind review! We're so happy to hear that you found the ordering process easy and that your delivery arrived the very next day. We truly appreciate your feedback.
Absolutely brilliant service and good…
Absolutely brilliant service and good to know I can get gas 24 hrs if need be. Will certainly be using you again and I would happily recommend you and your service. Thank you
August 12, 2026
Reply from Calor
We're delighted to hear that you had such a brilliant experience with our service! It's wonderful to know that our 24-hour gas availability is a valuable benefit for you. We truly appreciate your recommendation and look forward to serving you again.
Tank Exchange
Tank Exchange. The initial contact regarding my tank exchange was clear and precise explaining the necessary proceedures. This was followed up with a site inspection and again excellent communication.
The exchange went smoothly and importantly on time as there was access time constraints.
The operatives Lee Loynes and Lee B were exceptional, friendly and highly professional.
A well planned,timed and executed operation from the whole Calor team.
August 13, 2026
Unprompted review
Reply from Calor
We're delighted to hear about your positive experience with your tank exchange. It's wonderful that our initial contact and site inspection provided clear communication. We're especially pleased that the exchange went smoothly and on time, and that our operatives were exceptional, friendly, and highly professional. Thank you for recognizing the well-planned and executed operation from our team.
Reply from Calor
We're so glad to hear you enjoyed our service. Your kind words mean a lot to us!
Lovely!
Had Daryl Horme come out and help us with a potential gas leak, very professional and friendly. Would recommend.
Thank you!
August 14, 2026
Unprompted review
Reply from Calor
We're delighted to hear that our team member provided professional and friendly service during the gas leak assessment. We appreciate you recommending our services and for your positive feedback.
Daryl Harrison Orme engineer was great
Daryl Harrison Orme engineer was great. Went out of his way to obtain correct PRV and fixed the issue
August 14, 2026
Unprompted review
Reply from Calor
We're delighted to hear about the excellent service you received. It's wonderful to know that our engineer went the extra mile to resolve the issue for you. Thank you for your positive feedback!
Huge Thank You
I just want to say a huge thank you to the team who supplies our park in Suffolk. We were recently closed due to the terrible Dunwich Heath fires - The Calor team came and took all the spare bottles etc away - I called yesterday to ask if we could have them back as we were allowed to reopen today (14th) The bottles were all back first thing this morning. This has been such a stressful time and your help throughout was fantastic - I hope the people who helped us will see this as it is the only way I have of thanking you.
Liz Dunwich Cliffs Estate
August 14, 2026
Unprompted review
Reply from Calor
Thank you for your wonderful feedback. We're so glad we could assist during such a challenging time with the fires. It's truly rewarding to know that our team's efforts helped you reopen swiftly. We'll be sure to share your kind words with everyone involved.
The engineer phoned before arriving to…
The engineer phoned before arriving to let me know how long he would be. He was very nice and informative.
August 12, 2026
Unprompted review
Reply from Calor
Thank you for taking the time to leave such a positive review. We're delighted to hear that our engineer provided excellent service and kept you informed about their arrival time.
Ordered a gas bottle and easy to order…
Ordered a gas bottle and easy to order and very quick delivery
August 11, 2026
Reply from Calor
Thank you for your wonderful review! We're delighted to hear that you found the ordering process easy and that your gas bottle was delivered very quickly. We truly appreciate your kind feedback.
Very bad practices
This company will not tell you that you are out of contact (like most upstanding companies). What they will do is put you on the highest tariff for as long as they can. Until you notice and contact them. Also told they can do standing orders! E minutes later they can but informed me I will receive threatening letters as they system doesn't recognise it. BE WARY
Reply to Calor. Total BS if you go on social media and look at calor complaints, you can see this happening to others.
I have never received a "card" telling me I was out of contact. Please Calor listen to my latest phone calls, your service told me they couldn't easily tell whose out of contract and they didn't tell you. So whose telling porkies? CALOR!!!
August 14, 2026
Unprompted review
Reply from Calor
Hi,
In relation to your claim that Calor does not contact customers when their contracts are approaching expiry, I can confirm that this is not the case.
A Wake-Up card is sent to customers by post to notify them of their renewal price and provide an opportunity to renew their contract. If a customer does not respond to this correspondence, their account will move onto variable pricing. The variable rate can fluctuate and may either increase or decrease over time.
A customer's pricing is based on their rolling annual consumption and the tariff they are currently on, which is then configured by the pricing matrix.
Calor does not simply place customers onto the highest available pricing. Where a customer is paying a higher variable rate, this will generally be because their previous contract has expired and they have not subsequently renewed for quite some time.
In relation to your concerns about standing orders not being recognised, this is not a Calor policy but is instead a limitation of the SAP system used to manage customer accounts.
The SAP system is configured to receive full payments, either as a one-off payment or through a Variable Direct Debit, to clear an invoice. As invoices have a specified due date by which payment is required, a standing order that only makes a partial payment towards an invoice would leave an outstanding balance. The invoice would therefore become overdue, which can subsequently trigger the automated dunning process.
Customers who wish to spread the cost of their deliveries and tank rental charges over a longer period have the alternative option of a fixed monthly Direct Debit through a Budget Billing Plan (BBP). This is a credit agreement that allows the cost of these charges to be spread over a 12-month period through regular monthly payments.
If you have an issue that required looking into, I've requested your details so that I can investigate.
- Gary
Matt g
Matt g
James f
Carl b
They were all very nice and funny and got the job done quickly
August 14, 2026
Unprompted review
Reply from Calor
We're so glad to hear our team provided such a positive and efficient experience for you! Thank you for sharing your kind words.
Common Sense Approach
Excellent customer service with a pro-active attitude.
August 14, 2026
Unprompted review
Reply from Calor
We're so glad to hear our proactive approach to customer service made a positive impression. Thank you for your kind words!
Full marks to them all!
Dave Heffron and Gary Roberts have just left, having replaced pipework to my LPG tank. They were the lowest-maintenance workers ever! A cuppa to start and nothing else. Because they didn’t need attention, I could easily get on with my jobs. The garden was tidier after they left than it had been before. They even put back my water butt. Full marks to them both.
A huge thank you is also due to Aoife Walker who co-ordinated the work with 100% efficiency and so promptly . It was clear that Aoife read emails carefully and responded 100% accordingly. I didn’t once have to ask twice for a gauge, nor to repeat comments. A* Aoife!
August 14, 2026
Unprompted review
Reply from Calor
Thank you for taking the time to leave us such a wonderful review.
I'm delighted to hear that our team provided such efficient and professional service during the pipework replacement. It's great to know they were self-sufficient and left your garden tidier than they found it.
I'll ensure your kind comments are shared with the team and their management, who I'm sure will be delighted to receive your feedback.
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